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Old 08-24-2018, 11:12 AM   #1
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Does CC Factory do repair work?

While flushing and rinsing my black tank, I walked away for a few minutes and next thing I knew, the tank ruptured. I am now having to fine service to replace it. I would much rather have someone like the factory do it, so I know it could be done correctly. Does Cedar Creek make these types of repairs? It is a 2016 CC Silverback 29RE. It looks a bit more than I would feel comfortable doing myself. We donít have any dealers that I would trust locally not to cut corners and have it haphazardly completed. Any thoughts?
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Old 08-24-2018, 01:29 PM   #2
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They might try to get you into Amish Family RV but hear he is booked like 10 months out, good luck and hope something works out for you.
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Old 08-24-2018, 05:57 PM   #3
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Yes they do such repairs, under warranty, but they are booked too. Call or email Denise Davis and ask her opinion of what to do.
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Old 08-24-2018, 09:39 PM   #4
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Amish Family RV does great work - better than factory, from what I've seen. Factory outsources alot of work to them as well. Give him a call, he's a good dude!
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Old 08-24-2018, 10:53 PM   #5
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I needed warrantee work done last fall, factory authorized 1st choice rv in Goshen IN to do the work. They got it in right away and did and excellent job. They have a camping lot that you can stay in overnight. We drove 6 hours, gave me gate code to come in and hook up after they closed, so that I was there in the morning. We went sightseeing during the day and stayed in camper at night, day and a few hours the next morning they where done. Great people to work with. If I have something I can not fix myself I will go back to them.
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Old 08-25-2018, 08:41 AM   #6
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Thanks everyone for the great information. I’ll be checking them out and see what they can do. Looks like it might be a long process to get repairs of this type.
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Old 08-25-2018, 02:55 PM   #7
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My black cable broke under warranty. Denise arranged for sub contracted repair in Goshen. We were going to The Rally anyway. No more issue. DENISE is super to work with. She replaced our faded cap as well.
Write her at:
Dldavis@forestriverinc.com
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Old 08-27-2018, 04:25 PM   #8
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Whats is Denise Davis job title at Forest River?
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Old 08-27-2018, 04:31 PM   #9
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Whats is Denise Davis job title at Forest River?
Warranty Manager of Cedar Creek Division.
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Old 08-28-2018, 10:25 AM   #10
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Denise Davis
Director of Parts & Warranty
Cedar Creek Division
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Old 08-28-2018, 10:34 AM   #11
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I sent an email to Denise on Sunday afternoon and received an answer from her on Monday. Really wasn't what I wanted to hear (was hoping to get the factory to do this) but she sent me to Orvan Fry with Amish Family RV Service and I have a date to have repairs 1st week of November, possibly in October if an opening comes up. Messes up a few trips that we had scheduled in Sept-Oct, but with this goof up, have no one to blame but me...
I will NEVER rinse the tanks again unless chained to the discharge handle.
Thanks all for the information, really helped!
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Old 08-29-2018, 03:12 PM   #12
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Quote:
Originally Posted by Busybeavers View Post
I sent an email to Denise on Sunday afternoon and received an answer from her on Monday. Really wasn't what I wanted to hear (was hoping to get the factory to do this) but she sent me to Orvan Fry with Amish Family RV Service and I have a date to have repairs 1st week of November, possibly in October if an opening comes up. Messes up a few trips that we had scheduled in Sept-Oct, but with this goof up, have no one to blame but me...
I will NEVER rinse the tanks again unless chained to the discharge handle.
Thanks all for the information, really helped!
I'm glad for you but that is a little disheartening! I've heard a lot of good things about Amish Family RV so I contacted them 3 weeks ago to get some repairs done to our Cedar Creek and the first available appointment was December 11!!
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Old 08-29-2018, 04:37 PM   #13
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Busybeavers, you'll get better service at Amish Family RV than at the factory. JMO
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