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Old 02-19-2021, 04:33 PM   #1
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Electric Fireplace

I have a 2020 Hathaway 34IK with a 36 fireplace, model 36hf320fgt. Weve always used the remote to control the fireplace. However, today I pressed the buttons on the front control panel and noticed they do nothing. All buttons on the remote work fine. Before I contact dealer to investigate under extended warranty, I wanted to check if anyone has had the issue or knows if its a simple fix.

Thanks
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Old 02-19-2021, 04:39 PM   #2
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The simplest thing to try......unplug the fireplace, or turn off the breaker to the fireplace for at least 60 seconds.

When you turn it back ON, if the control panel buttons are non responsive youll know what you have to do.
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Old 02-19-2021, 07:01 PM   #3
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Quote:
Originally Posted by poolbug054 View Post
I have a 2020 Hathaway 34IK with a 36 fireplace, model 36hf320fgt. Weve always used the remote to control the fireplace. However, today I pressed the buttons on the front control panel and noticed they do nothing. All buttons on the remote work fine. Before I contact dealer to investigate under extended warranty, I wanted to check if anyone has had the issue or knows if its a simple fix.

Thanks

I have exactly the same RV and fireplace. Buttons and remote work all the time. May have an issue with your control panel on the fireplace. They are electro-mechanical buttons so they may be disconnected inside or just bad.
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Old 02-19-2021, 08:22 PM   #4
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Same model here also,both remote and buttons work.
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Old 02-19-2021, 08:26 PM   #5
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Some fireplaces will work with either the buttons or the remote, but not both. In other words, if you turn it on with one, you have to turn it off with the same one. Is that the case with yours perhaps?
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