Mike ... thanks for the link. FR used to sell to individuals as I had several items I ordered in and out of warranty thru Henry Sears and Denise Davis shipped directly to me in the 2016 time frame. Camping World tore up about 3 items for every one item they attempted to fix ... I sent photos of the aftermath to Henry and he made good with parts needed direct to me. As with all good things ... per Kelly Ware today, FR no longer deals direct with the public since Jan 1, 2019. That draws those of us with skill and tools to repair about anything OEM on our RV's to "parade rest".