Quote:
Originally Posted by Scheinin
I am stranded in Tennessee because the wheel on my 36CKTS has a crack and will not hold air. ...
Called Cedar Creek and left message asking if they know where I can get a wheel, and what the specs were for the wheel for the 36CKTS. No response.
... I can no longer recommend Cedar Creek to my friends looking to buy an RV.
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So true, Cedar Creek Customer service went down hill in 2010 and became completely worthless! So I also no longer recommend them!
It took 4 trips over 3 years to the Cedar Creek Indiana to get the frame structural problem on my CRF37RDTS fixed - not to mention, it sat at the service center more than I was able to use it. Discussions with several "higher ups" in Cedar Creek was of no help!
Back to the frame problem. I knew something was wrong but thought it was a loose trim because I was a newbie back then. At one time, Cedar Creek Warranty Service told me to use 3" lag screws to fix it; which I refused unless they provided me a letter accepting liability if I did the work. No surprise they refused the letter.
One day at the Lazy Days Service Center near Tampa, Florida, the Service Tech told me there was a broken weld in the upper deck and showed me the upper deck was rotating 1/4" when the pin box was raised as in hoked up to the truck. And there it was, you could see the trim move!
Cedar Creek insisted I get those measurements confirmed before accepting responsibility; however, not an easy task because my selling dealer in Ottawa Canada closed up and the new dealer would not service my rig because I didn't buy it locally from them!
Cedar Creek's dealer contract does NOT require new dealers to service "Orphans" (those buyers from the previous local dealer) like me so I had trouble finding a place to inspect my rig and I didn't want to risk traveling far because my insurance was now pulled due to it being unsafe. Finally, a kind competitor inspected my rig and filled out the form showing the same problem as Lazy Days.
After heated discussions with Cedar Creek, and Lippert's help (they made the frame and had to make the repairs), Cedar Creek relented and towed the unit to Indiana to make the repairs and returned it to me a few weeks later. At the same time, they fixed the remaining service issues and even gave me new tires.
What a fight to get the repairs done on a high end Cedar Creek Unit that I spent way over $100,000 in 2010. And because of Cedar Creek's lack of service, as an orphan, they left me without a local service center!
I was truly let down by that experience. No one should never have to go through that. There legendary service is just that; OLD - it NO LONGER APPLIES! It's now NON-SERVICE that they provide and I would NEVER buy there product or any Forest River product again!