Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×


Reply
 
Thread Tools Display Modes
Old 01-07-2019, 08:18 AM   #1
Junior Member
 
Join Date: Oct 2017
Posts: 1
POC @ Cedar Creek

Hi,
I have a 2018 Cedar Creek RE and had a problem show up just as it was going our of warranty. My local dealer (Carpenter's Campers in Pensacola, FL) fixed it and filed it as a warranty claim since the problem was obviously a manufacturers defect.
I've received a letter from Forrest River deigning the claim based on the warranty period. It seems I recall seeing the name of an individual at Forrest River on the forum that may be able to help. If anyone has a point of contact and would be willing to share it I would appreciate it.
Regards,
Murf
wmurf is offline   Reply With Quote
Old 01-07-2019, 11:00 AM   #2
Senior Member
 
Jim34RL's Avatar
 
Join Date: Feb 2015
Location: Oswego il
Posts: 2,226
I would start with the Forest River contact page that list two individuals for you to contact. See attached link Forest River RV Contact Us - Forest River, Inc. If that does not work than here are the individual names and phone NO.
Kelly Ware
Phone: (260) 593-4000
Fax: (574) 343-5906
Email: kware@forestriverinc.com

Shawna Short
Phone: (260) 593-4000
Fax: (574) 970-4920
Email: sshort@forestriverinc.com
__________________
Jim W.
2016 34RL CC; 2008 Ram Mega Cab 2500HD, 6.7L, 68RFE 6 speed, 4X4, Smarty S67, TDR 135K+miles
Jim34RL is offline   Reply With Quote
Old 01-07-2019, 06:44 PM   #3
Senior Member
 
Join Date: Jul 2009
Location: Warsaw,NC
Posts: 7,184
I would be interested to know exactly what the problem was with the Creek. The Cedar Creek factory has been very good to us
spock123 is offline   Reply With Quote
Old 01-07-2019, 10:52 PM   #4
Senior Member
 
keith52's Avatar
 
Join Date: Aug 2015
Location: Springfield, MO
Posts: 454
It's been my experience that email is your best chance of reaching the warranty people. Try the 2 that Jim W. has given to you.
__________________
2014 Chevy CC Duramax 4X4 Long Bed
2017 Cedar Creek 36CKTS
MORryde independent suspension with disc brakes
keith52 is offline   Reply With Quote
Old 01-07-2019, 11:17 PM   #5
Senior Member
 
W5CI's Avatar
 
Join Date: Jan 2016
Location: Carlisle, Arkansas
Posts: 1,384
Cedar Creek is the best, they will fix the problem
__________________
2005 Cedar Creek 30RLBS/TrailAir Hitch/ MORryde 7K IS/Disc Brakes/ PI PT-50 EMS/ RV Flex Armor Roof
2015 RAM 3500 DRW 6.7 Cummins 3.42/ Garmin 760RV
40 Gal TransferFlow fuel tank/ TST 507
Amateur Radio W5CI 2019 Days Camping 25
2020 Days Camping 7
W5CI is offline   Reply With Quote
Old 01-09-2019, 08:25 AM   #6
Senior Member
 
DKRITTER's Avatar
 
Join Date: May 2014
Location: Haslet Texas
Posts: 774
Quote:
Originally Posted by W5CI View Post
Cedar Creek is the best, they will fix the problem

In my case, the above statement is incorrect.
__________________
Former Owner of
2016 Cedar Creek 36 POS (My Last FR Product)
DKRITTER is offline   Reply With Quote
Old 01-10-2019, 04:01 PM   #7
Senior Member
 
Join Date: Jul 2012
Posts: 735
Since I just bought my 5th Forest River product and I have experienced needed repairs in the past, I hope it remains true that FR keeps care of its customers.

I think if you are good to them explain the problem and ask for consideration, you might be surprised. My previous 4 all had issues that needed repairs and some of them were done by me outside of the warranty. But none of them were hard ones. Most folks under their new policy's have been treated exceptionally well.

I wish you the best.
MikeRP is offline   Reply With Quote
Old 01-11-2019, 08:06 PM   #8
Senior Member
 
Join Date: Jul 2009
Location: Warsaw,NC
Posts: 7,184
My Cedar Creek is 3 years old and the factory is still paying for work done to my camper under warranty
spock123 is offline   Reply With Quote
Old 01-13-2019, 12:38 PM   #9
Senior Member
 
Join Date: Oct 2012
Location: Oregon
Posts: 999
Quote:
Originally Posted by spock123 View Post
My Cedar Creek is 3 years old and the factory is still paying for work done to my camper under warranty
Not very encouraging that your 5er is 3 years old and still needing things fixed paid for or not.
goduc is offline   Reply With Quote
Old 01-13-2019, 04:27 PM   #10
Senior Member
 
Join Date: Nov 2017
Location: Dayton Ohio
Posts: 2,151
I have the same fiver as you. Same year even. 2018 34RE

I would like to know your issue.

Mine has been very good for 7,000 miles and 8 weeks of travel.

However we hit the queen of all pothole at 64 mph last month. The trim over the closet mirrors fell off. !2 small nails came out. No glue.

Tow of the mounting screws on the tv broke out. And I have a noise in one of the wheels that sounds like something loose.

Fixed the trim and tv. but, I am tempted to tow it in for the wheel issue except I am afraid of a brakedown on the way with potential bearing or axle issues.
tomkatb is offline   Reply With Quote
Reply

Tags
cedar creek

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 12:02 PM.