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Old 04-11-2018, 11:50 AM   #41
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Quote:
Originally Posted by 17 Oaks View Post
For the 3rd time, I have never said the central vac was a critical factor (please quote me if you read that I did), in fact in my last post I stated we just got it fixed after over a year.

We travel over 100 days per year, for BUSINESS, I roll tomorrow, don't roll I take a financial loss, yea the black tank working is a critical item for us.

ZERO DEFECTS: Can you afford it? Well there is not ZERO, but you get rather close and the cost is less than it cost to repair. Its cheaper to do it right the first time than it is to repair and right now we as consumers are paying a high price to get them fixed no matter if its warranty or not.

For you Apple users: Steve Jobs knew when he launched the Macintosh line he lacked a logistics support and repair. Broke meant shipping to Cupertino Ca at great expense to Apple, repair, ship back. The solution, build it better and he did. In 34 years with Mac on my desk only once did it ever get shipped to Apple and that was to upgrade the motherboard for free.

I own a manufacturing company and based upon these principles: Obsession with quality and customer service.

"If you are unhappy for any reason, call or email our office and just say, unhappy with ____ product, I paid $____ and we will send you a check or give you a credit or replace (your choice) at our cost, no receipt needed, no return required."

Once in 8 years. My post product support costs are next to nothing, in fact not even a line item on my spreadsheet.
Well maybe I misread???

You said:

My expectations have always been the same as buying a new car. It works properly when I drive out and only I need to bring back for minor issues and I don't expect a critical component to immediately fail or not work.

Then you listed two items immediately after that. I thought it was logical to assume those were the critical components that failed. If not, why list them? If not, why not list the critical ones.

I didn't mean to start a P-ing contest. You can win. That's fine. I learned long ago to not argue with a Master Sgt. LOL

I just try, when I see it occurring, to show that there is another side to all the complaints about defects. I feel I've had more than almost anyone (but fewer than some) and I'm happy.

If you're not happy, I am sorry. Maybe find another one?? I just compared best I could and the one I have has the best quality (ultimately) and the best support. Yours may be different, reasons unknown.
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Old 04-11-2018, 11:54 AM   #42
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Quote:
Originally Posted by spock123 View Post
Black tank is no big deal, you can find a cap that you can close at the outlet. My black tank valve didnít work for two years. Some things you just have to fix yourself. This blog is a good place to find out about fixing stuff on the camper. I wish I had been on this blog when I was having so much trouble with my Wildcat. It was the prettiest camper I ever owned but at the time I felt like I had no choice but to trade
Thank you very much, I would have fixed myself, in fact if I can I will on anything I have. But what I had was a black tank FULL and (I found out from the dealer) that the valve got stuck from to much glue used on it. I pull the cable, inspect for kinks and lube the cable. But with a full tank and out on a business trip I was not about to try and remove the valve.

You have some good info there, suspect I ill use it

This was in fact an issue I guess on some of the early '17's and there are some threads on it here and on other RV forums. I did a LOT of research in hope of fixing.

I have done a LOT of repairs on RV's the were under warranty and only in rare cases have I bothered to request a reimbursement.

My first RV, spent on average 1 week per month for a full year in the dealer, at the end of the year the dealer bought it back from me, no threats, no nothing just sat down with them and told them the warranty runs out this month and I would like to have an extended warranty for one year here in your shop only. They said how about we just buy it back and you buy another one. I did.
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Old 04-11-2018, 11:30 PM   #43
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Has anyone put on the clear protection vinyl that they put on cars?
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