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Old 02-09-2018, 11:15 AM   #1
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Recliner Peeling

We have a 2016 Silverback 33IK. 2 years old. The recliner that is used 90% of the time is peeling. Has anyone else had this issue and were you able to resolve it with FR?
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Old 02-09-2018, 01:54 PM   #2
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Wow.

The brochure says: "La-Z-Boyģ sofa and recliners with lifetime warranty
on parts". So, is the material a part?

I am interested in how this turns out.
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Old 02-09-2018, 02:16 PM   #3
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Is it a Lazy Boy? Most are.

If so, I'd take that to a Lazy Boy store and show them the pictures and ask the question. Curious what they say...........
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Old 02-09-2018, 11:52 PM   #4
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Oh yea, that's what my rocker did. Ours is a 2015. The warranty is on parts not on coverings.
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Old 02-09-2018, 11:54 PM   #5
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I have the same recliners in my 2015 Cedar Creek Hathaway 34RL and the headrest area on both are peeling like yours. I reported the problem to the CC service folks and their furniture supplier at the FROG Intíl Rally in Goshen but there was no offer to resolve the problem. I did not try going directly to La-Z-Boy. Maybe I should try that next.
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Old 02-10-2018, 06:41 AM   #6
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My mother's trailer had same peeling in same location on both her Lazy Boy recliners. 2 1/2 years old. Went to a Lazy Boy store with photos of damage and identifier tags found under the recliner. They are sending her two new covers and she will have to pay $121 (total) to have their installers recover them. Not the best, but better than nothing.
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Old 02-10-2018, 08:21 PM   #7
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If you read the fine print..it will tell you it covers the mechanism only...maybe. I have an expensive recliner at home. It came with a "Lifetime warranty" on the mechanism. It broke. I tried to collect on the warranty. It is covered for the lifetime of the chair, which is considered to be 7 years. Not sure what the Lazy Boy lifetime warranty is but nothing will surprise me.
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Old 02-11-2018, 09:04 AM   #8
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Ours are doing the same thing. Getting ready to order two Lambright Superior recliners. Hope we have better luck with them.
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Old 02-11-2018, 09:30 AM   #9
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This is what happens with Bonded Leather furniture. I am sitting in a 13-year-old real leather Lazy Boy as I type this. My daily resting place.
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Old 02-11-2018, 12:18 PM   #10
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Quote:
Originally Posted by cavie View Post
This is what happens with Bonded Leather furniture. I am sitting in a 13-year-old real leather Lazy Boy as I type this. My daily resting place.


Yes, we had the same problem with our 2014 CC. Bought a new love seat to replace the two lazy boy rockers.
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Old 04-03-2018, 09:56 PM   #11
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Complete Satisfaction

I finally got around to dealing with the recliner. Called our local Lazy Boy and got a runaround and then called Lazy Boy corporate who said we needed to work thru FR.

I sent an email to Sullena Halsey and explained the situation along with photos. I took pics of the chair plus the tags stapled to the bottom which showed delivery date, model number, etc. Received an email back from Shawna Short that authorizes us up to $750 to repair or replace the chair.

We picked up a new recliner last week. Took photos of bill of sale and receipt and Shawna is submitting the claim for our reimbursement.

Thank you Forest River and the team at the factory :
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Old 04-11-2018, 03:12 PM   #12
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Quote:
Originally Posted by dalford View Post
I finally got around to dealing with the recliner. Called our local Lazy Boy and got a runaround and then called Lazy Boy corporate who said we needed to work thru FR.



I sent an email to Sullena Halsey and explained the situation along with photos. I took pics of the chair plus the tags stapled to the bottom which showed delivery date, model number, etc. Received an email back from Shawna Short that authorizes us up to $750 to repair or replace the chair.



We picked up a new recliner last week. Took photos of bill of sale and receipt and Shawna is submitting the claim for our reimbursement.



Thank you Forest River and the team at the factory :


That is surprising. My Lazy Boy recliner didnít start peeling until it was 2 years old. You would think fake leather would not peel so fast.
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Old 04-11-2018, 03:46 PM   #13
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Quote:
Originally Posted by Brentf View Post
That is surprising. My Lazy Boy recliner didn’t start peeling until it was 2 years old. You would think fake leather would not peel so fast.
I had a Lazy Boy chair at my house, and once while camping, my stepson stayed at home and as it turns out...he had a party!

One of his friends snapped the reclining handle in half and tried to glue it back together with Elmers Glue.

Well, guess how I discovered they had a party...trying to recline my Lazy Boy, of course!

It had a lifetime warranty, and I just didn't use the chair for a couple of years, then one day I took it (the handle) to work with me as there was a new Lazy Boy store nearby.

Well, they gave me the runaround, then sent me to another store clear on the other side of Denver, which is supposedly where their 'parts center' was.

So I took it in there and said I'd like to have a new handle for my chair, and when the guy looked at it he said:

"Oh, you have the 'star' handle...can't get those anymore!"

I then asked him about the lifetime warranty and what was I supposed to do and he told me to buy a new chair or fabricate a new handle myself.

I said "I don't think so!" and walked out and will never buy another Lazy Boy chair.

That Lazy Boy recliner looked really good as I watched the big claw at the Denver landfill pick it up and dropped it in a huge pile of trash and vanished into oblivion!
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