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01-22-2018, 07:12 PM
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#1
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Senior Member
Join Date: Jan 2016
Posts: 156
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Should I stay?
Had Forest River products for 12yrs, now you can't deal with factory to get parts, was told. Now you must go thru a dealer( we know how bad they are). Should I stay with ceder Creek and a 36ck2 or start looking at Vanleigh vilano or beacon ? Made by the tiffin family. Have a friend who bought a used Tiffin phaton class A and says the service is so good it's unheard of.
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2013 Silverback 33RL
2010 2500 RAM 6.7L
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01-22-2018, 07:45 PM
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#2
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Moderator Emeritus
Join Date: Dec 2012
Location: North Carolina
Posts: 11,069
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I say go with the one that has the floorplan you want and fits your weight requirements. Do your research on the dealer for any rig before you buy. I have had great customer service from both my dealer and FR plus I love going to FROG rallies.
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2014 Crew Cab Chevy Silverado 3500 4wd Duramax/Allison
2014 Sabre 34REQS-6
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01-22-2018, 08:03 PM
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#3
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Senior Member
Join Date: Dec 2010
Location: East Berlin
Posts: 734
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Have found that most parts are available on line for most things that normally go bad. Things like cabinet doors, mounding, etc, I would expect to go through a dealer not a big issue for me.
The Tiffin units are sweet though looked at them at the Hershey PA show. Bigger heavier units and built well.
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01-22-2018, 08:04 PM
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#4
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Senior Member
Join Date: Dec 2014
Posts: 557
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I must say that Vanleigh is a top notch company. We looked at a 355RLand loved it except for the placement of the washer and dryer in the front closet. They asked us where would like it to go and I said the bathroom. Within two hours I had an email with a modified layout for the washer and dryer in the bathroom. Unfortunately we could not reach a price with our local dealer and will either purchase a Cardinal or try and make a deal with a distant Vanleigh dealer. Call Vanleigh, they will make modifications find it your needs and they are communicative. Best of luck.
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01-22-2018, 08:11 PM
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#5
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Senior Member
Join Date: Jun 2012
Posts: 10,907
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Who told you that you can't get parts from the factory? I have not heard that.
FR had a policy change last summer that now allows dealers to get parts from other vendors if necessary to complete warranty repairs; they no longer HAD to get parts from FR. Is it possible you mis-understood?
Although bclemens comment in Post #4 back in November hints that it may be coming:
http://www.forestriverforums.com/for...se-148413.html
__________________
1988 Coleman Sequoia - popup (1987-2009) - outlasted 3 Dodge Grand Caravans!
2012 Roo19 - hybrid (2012-2015)
2016 Mini Lite 2503S - tt (2015 - ???)
2011 Traverse LT, 3.6L, FWD
2009 Silverado 1500 Ext Cab, 5.3L, 4x4, 3.73
2016 Silverado 2500HD Dbl Cab, 6.0L 4x4, 4.10
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01-22-2018, 08:13 PM
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#6
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Senior Member
Join Date: Jun 2013
Location: Between Pickles Gap and Toad Suck, AR
Posts: 6,070
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Apropos of nothing.......went to eat lunch the other day and Van Tiffin's picture was on the wall. Not a recent one.
__________________
"Next to prayer, fishing is the most personal relationship of man" Herbert Hoover
"American by Birth, Southern by the Grace of God"Lewis Grizzard
FROG AR-0019-242
2016 GMC Denali 3500Dually--2017 CC 36CKTS
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01-22-2018, 08:13 PM
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#7
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Member
Join Date: Oct 2015
Posts: 76
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Quote:
Originally Posted by tkmi
Had Forest River products for 12yrs, now you can't deal with factory to get parts, was told. Now you must go thru a dealer( we know how bad they are). Should I stay with ceder Creek and a 36ck2 or start looking at Vanleigh vilano or beacon ? Made by the tiffin family. Have a friend who bought a used Tiffin phaton class A and says the service is so good it's unheard of.
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IMO, if you want an inferior construction, go Vanleigh. Not that it's bad, just inferior to the Cedar Creek. Good luck finding real construction details on the Vanleigh.
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2012 Cardinal 3450RL
2017 Ford F-350 DRW
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01-22-2018, 08:29 PM
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#8
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Senior Member
Join Date: Jan 2015
Posts: 108
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I talked to 2 FR factory reps at the Tampa RV Show. Both said you can get parts from the factory. It is not true and strictly a bad rumor that they will not sell to you.
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01-22-2018, 08:45 PM
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#9
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Senior Member
Join Date: Jan 2015
Location: Kansas
Posts: 1,272
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Guess it's who you talk to ... 2 reps at Kansas shows say an individual can no longer buy parts direct from FR. Kelly Ware (warranty rep) who replaced Henry Sears won't deal direct with me anymore either.
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01-22-2018, 08:48 PM
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#10
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Senior Member
Join Date: Jan 2015
Posts: 108
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Would like to know the true skinny. Never know when you may need something.
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01-22-2018, 08:57 PM
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#11
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Senior Member
Join Date: Jun 2012
Location: Southern NM
Posts: 9,518
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I don't care if I can or can't order parts directly from FR. I have never had problems ordering parts from any dealer's parts department. Then install myself.
__________________
Scott and Liz - Southern NM
2012 Wildcat Sterling 32RL - w/level up (best option ever)
2007 Chevy 2500HD Duramax
Reese Fifth Airborne Sidewinder
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01-22-2018, 09:11 PM
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#12
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Senior Member
Join Date: Jun 2013
Posts: 10,833
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I moved from FR not because of parts or service. I moved because of dealer aspect for the level of trailer we wanted. Could not deal with them at all. I moved to a SOB Heartland as it had what we wanted in a trailer. Good Luck, look at many and choose the best for you and your family.
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01-22-2018, 09:17 PM
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#13
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Senior Member
Join Date: Jan 2016
Posts: 156
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Quote:
Originally Posted by ba964
I talked to 2 FR factory reps at the Tampa RV Show. Both said you can get parts from the factory. It is not true and strictly a bad rumor that they will not sell to you.
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Got It straight from Jamie at cc factory last month.
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2013 Silverback 33RL
2010 2500 RAM 6.7L
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01-22-2018, 09:32 PM
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#14
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Senior Member
Join Date: Jun 2012
Location: Southern NM
Posts: 9,518
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Quote:
Originally Posted by B and B
I moved from FR not because of parts or service. I moved because of dealer aspect for the level of trailer we wanted. Could not deal with them at all. I moved to a SOB Heartland as it had what we wanted in a trailer. Good Luck, look at many and choose the best for you and your family.
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Too bad FR only has one dealer
__________________
Scott and Liz - Southern NM
2012 Wildcat Sterling 32RL - w/level up (best option ever)
2007 Chevy 2500HD Duramax
Reese Fifth Airborne Sidewinder
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01-22-2018, 09:40 PM
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#15
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Senior Member
Join Date: Jan 2015
Location: Kansas
Posts: 1,272
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Scott ... I surely envy your dealer experience. Mine has a parts department that is hard pressed to look up the correct anode for your HW let alone order the right part from the factory. That's why I soo miss being able to just call up the warranty rep and have what I want in a few days. Try moving on down the road to another dealer that didn't sell you your unit .... they just don't have the motivation to help you out if it involves much of their time.
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01-23-2018, 03:13 AM
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#16
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Just Creeking Around
Join Date: Jan 2013
Posts: 26
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This is true with me as well. I needed a trim part. Sent pictures and requested pricing. Kelly Ware, who is Customer Relations and sales, informed me that they no longer sell parts to the end users. She continued to inform me that I had to go thru a dealer. Sucks! This was about three weeks ago.
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Jerry and Carol
Pahrump, Nevada
2014 38CK-Auto Levelers
2012 F350 Super Duty Crew, Air Bags, Pull-Rite Superglide, Splendee Combo.
F R O G, GS
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01-23-2018, 08:46 AM
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#17
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Senior Member
Join Date: Jan 2012
Posts: 5,406
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We have a River Stone Legacy and have been able to get whatever ( which was minimal ) directly from the factory and have also read just a few days ago where someone else has just received parts from the factory. Also read on another forum board that a customer had a problem trying to get info on things from the factory on his Van Leigh unit.
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01-23-2018, 09:36 AM
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#18
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Senior Member
Join Date: Nov 2012
Location: Mount Laurel, New Jersey
Posts: 9,230
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I have ordered parts from the factory. Gave them the vin number and a c.c. number and got what I wanted.
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2012 SunSeeker 3100SS Toad-1962 Futura Average 100 + days camping
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01-23-2018, 09:49 AM
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#19
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Senior Member
Join Date: Aug 2014
Location: West Jordan, UT
Posts: 877
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Im guessing it has to be who you talk to or the brand you are trying to get parts for.
I was having a door issue that has been present since I bought it in July 17, the dealer fixed it twice, more like put a band aid on it twice, 10 days ago I contacted the XLR reps (I have an XLR Nitro), all three if them went on the email. I explained the situation, I was told to either take it to the dealer if I wanted warranty to address it or they would send me the part I needed for a fee. The parts showed up here 2 days ago.
I not sure what the difference is between people that can and cant get parts. I had warranty left but i paid for the parts, had I not had warranty left maybe they would have said no. I dont know but it doesnt seem to be uniform treatment throughout FR.
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2018 XLR Nitro 36T15
2015 GMC 3500 6.6/Allison
Nights Camped (2018-16) (2017-16) (2016-13) (2015-13)
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01-23-2018, 10:04 AM
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#20
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Senior Member
Join Date: Apr 2015
Location: Middle GA
Posts: 1,289
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Just like every RV is a trade-off, each manufacturer or dealer is, also. You need to research. There is no perfect anything.
If you're looking at Tiffin, they are altering their repair processes, because they had too many people taking advantage of it. Not saying they are bad in any way, just saying things change and usually not in your favor.
__________________
Ben and Doreen
Home Away From Home - 2017 PT Crusader 315RST
TV - 2016 Ram 3500 Laramie 4X4 6.7 Cummins Diesel
Never Enough Time Camping!!
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