Originally Posted by jessa82
I have the same model but a 2018. List of problems grows every day. The latest I found was while I was laying in the storage compartments repairing the water pump check valve, I spotted the ductwork connection to the furnace which was visible only from this angle and saw that it was half crushed. While this was not a surprise given the terrible quality level of this rv, it still made me angry all over again.
Good luck getting your issues worked out. So far I've had to do everything myself because I'm traveling in it for work and can't be without it.
This is our 4th RV: Motorhome, Truck Camper, 2x 5th wheels. Of all of them only the Truck Camper was problem free, yes some very minor issues that could not justify a trip to Arctic Fox. Great unit, owned it 7 years and it worked.
Want problems, our motorcoach was a nightmare, in the shop almost 1 week per month the first year.
Our first 5th wheel, the nose end filled up with water and I mean FILLED UP. It was making my F 350 Dually squat under the weight. Seems Jayco did not bother to seal the top of the nose cap and it filled with rain water as we sat in camp over a few days. I discovered it when I noted water SQUIRTING out of the electrical plug on the wall above the nightstands. Of course claim denied to the fact they said I had not inspected it every 6 mo and the unit was 8 mo old at the time. I dumped by trading it in.
We love our Silverback and its few issues have been dealt with and here is how we got it done: We found a small independent RV Repair shop that is on the Forest River Cedar Creek list of authorized repair. This solves the warranty issue. Now we have to pay for the repair and then back bill Forest River, so its money out of our pocket. BUT we don't wait for months on end to get a 2 hour repair.
We have been able to put drop our Silverback off and pick back up a couple of days later. They are small, owner and wife and 2 or 3 mechanics, but they are fast, friendly and work hard to make you happy.
Boerne RV, Boerne, Texas
We get a bill that is itemized from them to meet the FR requirements and have no issue with getting reimbursed albet a bit slow.