What type of heat pump does cedar creek use?

[TruckDriver1973]

I’m replacing an incorrectly installed 13.5k ac unit on the front of my 2020.5 37mbh with a 15k heat pump. I am being told by cedar creek that they use the Dometic Blizzard heat pump, and obviously the Penguin 2 for the ac. Does this sound correct? They are replacing at no charge and I just have a gut feeling that they don’t want to piney up the bucks for the penguin unit. Anyone out there have a heat pump installed from factory that can chime in?

[Jim in Halifax]

We have a 33ik 2021 CC that was supposed to have a heat pump installed..We also have the "new" ??touch pad to set the controls....It is a Dometic model ???????? Cannot seem to get any heat from it.....Tried many settings!!!! Tech has not been helpfull to date......Can anyone shed some light on this problem

[TruckDriver1973]

Originally Posted by Jim in Halifax

We have a 33ik 2021 CC that was supposed to have a heat pump installed..We also have the "new" ??touch pad to set the controls....It is a Dometic model ???????? Cannot seem to get any heat from it.....Tried many settings!!!! Tech has not been helpfull to date......Can anyone shed some light on this problem

Under “heat source”, do you have option for both “prefer gas” and “prefer heat pump”?

[Jim in Halifax]

Originally Posted by TruckDriver1973

Under “heat source”, do you have option for both “prefer gas” and “prefer heat pump”?

No just gas option.............J

[TruckDriver1973]

Originally Posted by Jim in Halifax

No just gas option.............J

Have you gone on the roof and opened up the ac to make sure that they did install the heat pump? If they did, you have to go in to advance settings within the onecontrol system and basically change the unit over to heat pump from ac. I sent you a dm with my number if you want some help in doing that...I just installed one on my cedar creek.