Originally Posted by GoneSouth10
Is "red0801" / Mike Winterrowd the Brian Clemens of the Berkshires?
Just on a side note, I would like to throw a massive kudos your way. If Forest River can put a "face" on this forum for each of its lines like you have done for Dynamax, you're going to have a lot of happy campers!! (pun intended, of course . . .)
Yes. Each division has been asked to offer this service, but how they handle it is up to them.
Mike is on the service side, so he will be monitoring and responding. I also think an engineer is monitoring, though all replies may come through Mike.
Class C and Class A guys, their service is handled out of offsite building, so they may have sales monitor and respond...loop other guys in as needed.