while we've never broken the step or bolt on our Palazzo, I do ask my family to 'tread lightly' as they exit the coach... though many times our step is almost not even needed since dropping the air bags sits it so low...
but, I eventually did build a treated-wood step that is a larger foot-print, and slides over the coach step, when we are parked for extended periods... makes life simpler, no more worries over the existing step, and keeps those entering from 'rocking the boat'... if you know what I mean. : )
'14 Thor Palazzo 33.3 compact diesel 100k+miles since '14... US, Alaska, Canada...
AND a '14 Gulfstream Amerlite
AND a '07 ForestRIver Rockwood