We had the same problem with our 2021 Cherokee 26BBR
I got in touch with Driven and they referred me to their tech support. Some of the cameras were paired on the factory floor to a single monitor, not necessarily your monitor. This was how FR paired the previous brand. The result, the cameras were not paired to the cameras on the TT. Below are the trouble shooting tips that I got from Driven tech support. They are super helpful and reply to emails or phone calls quickly. Thomas is teh guy you want to speak with and the number and information to contact him is below the trouble shooting.
Below are some trouble shooting suggestions if you are experiencing any issues.
1.With the RV unit connected to the tow vehicle, parking lights on, and the monitor connected, open the driver’s door or with window rolled down, try to pair the monitor up by pressing the K3 button on the monitor. If this does not work, try step #2
2.With the RV unit connected to the main town vehicle and the driving lights on, use a 2nd vehicle to power up the monitor at a closer proximity to the rear of the RV camera or use a portable battery source to power up the RV monitor such as a battery back to get the monitor closer to the RV camera for pairing.
3. If neither one of these steps work, disconnect the tow vehicle 7-way connector from the RV to tow vehicle. Then completely disconnect the 12V battery ground and positive terminals from the RV for 1 minute. Reconnect the battery and try step number 1 or 2 again.
Once the camera and monitor are paired up, they will function as normal as the camera will be looking for the same digital signature for the most recently paired monitor every time.
Give these suggestions a try and if they don’t work out for you send me your contact info so that we can get a replacement camera system out to you.
• Full Name
• Mailing Address
• Phone Number
• Dealer you purchased the travel trailer from
• Model of travel trailer
• Year, Make, model of tow vehicle
DB Research L.L.P.
302 Hanmore Industrial Parkway
Harlingen, TX 78550
Tel. 877-787-0101 ext.122
Email : Techsupport1@dbdrive.net
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