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10-14-2019, 07:19 PM
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#61
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Senior Member
Join Date: Nov 2015
Location: Compass, PA
Posts: 302
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Hope the OP comes back on here and lets us know what the dealer has said. Since he's not back on here complaining, the dealer may have resolved the issue.
__________________
2014 Rockwood Signature 8282 Ultra-Lite
2008 RAM 3500 HD DRW Laramie Megacab
6.7 Cummins Turbo Diesel
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10-14-2019, 07:33 PM
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#62
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Senior Member
Join Date: Apr 2017
Posts: 153
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Quote:
Originally Posted by Drrm80
I read the same thing , I tried to but I didn’t think I needed a ladder to inspect at this level . I was definitely wrong .
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Drrm80, in your defense I have bought a few trailers in my life and on a new unit I have never climbed up on the roof. I will say i did today when my daughter and son in-law were looking at a used trailer.
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10-14-2019, 07:39 PM
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#63
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Senior Member
Join Date: Apr 2017
Posts: 153
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Quote:
Originally Posted by tomkatb
Contact the dealer.
Be professional and calm.
If he is a jerk, fix it yourself. Do business somewhere else.
Amazon would ship the antennia to you in days. Tube of calk and roll of tape.
Needs fixing ASAP.
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Do not touch the roof by fixing it yourself, this will open up the defense for the dealer that you did something that you did not have the training to do. From my experience the insurance company will want a new roof, no patch is acceptable to maintain the original integrity and will void the warranty
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10-14-2019, 07:59 PM
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#64
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Junior Member
Join Date: Sep 2017
Location: Colorado
Posts: 11
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That is not a new roof... patch area, or any area. Something's afoot. Lesson for others--always check everything before signing.
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10-14-2019, 08:08 PM
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#65
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Site Team
Join Date: Mar 2014
Location: Grayson County, Texas
Posts: 21,551
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Quote:
Originally Posted by Grapehound
Hope the OP comes back on here and lets us know what the dealer has said. Since he's not back on here complaining, the dealer may have resolved the issue.
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It appears the last time the OP was logged in ==> 10-06-2019 04:19 PM.
__________________
2015 FR Wildcat 295RSX / GMC Sierra
Nights Camped: '13 = 49/'14 = 74/'15 = 74/'16 = 85/'17 = 110/'18 = 111/'19 = 86/'20 =108/'21 = 115/'22 = 135/'23 = 78; Booked for 2024 = 69 |
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10-14-2019, 09:51 PM
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#66
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Senior Member
Join Date: May 2017
Posts: 131
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If it was missing parts and the dealer advertised and/or sold it as new you’ve got to perhaps question why you consummated that sale and what else is missing. A dealer who cannibalizes a new unit for another isn’t anyone I’d do business with for any reason. To show to you while still missing parts is just dumb. I’d beware of anything that dealer says or does.
__________________
2020 Flagstaff Classic 83IKSB
2011 F250 2WD 6.7L Crew 3:35
Husky Centerline
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10-14-2019, 10:00 PM
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#67
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Member
Join Date: Oct 2019
Posts: 37
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There is a federal law that will protect you if you want to return the trailer, which includes the dealer having to pay all legal fees. Most state don't have laws to protect you.
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10-14-2019, 11:03 PM
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#68
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Member
Join Date: Oct 2010
Location: NW Florida
Posts: 57
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I would be apprehensive that the unit has water damage which may not be readily visible if the antenna was ripped off and that makeshift patch is all that has been done. I believe I would be looking to the dealer to take it back and order a new one. The color would not be important enough to take a chance on having a $20k investment which was damaged.
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10-14-2019, 11:09 PM
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#69
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Retired Old Fart
Join Date: Nov 2018
Location: McDonough, GA
Posts: 971
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It would be interesting to see if the dealer photos that were online show the antenna present. That would be proof the buyer did not damage the trailer after it left the lot. A lot of times those photos are still online for a while to attract other customers. Just saying.....
__________________
Just the 2 of us in a...
"Currently between trailers"
Sold the 246RKS in 2023
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10-14-2019, 11:55 PM
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#70
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Junior Member
Join Date: Oct 2019
Posts: 7
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Better Business Bureau and civil court
I bought one from the Tulsa area but after finding a number of warranty issues and damage done by the dealer, I am still waiting. It is like "the check is in the mail" or "you can't prove we did it". Forest River will never get a recommendation from me - not be cause they had problems but because they are not responding to fix them.
BTW - I put together a power point with all (that I am aware of so far) that is screwed up. Deal told me drive 500 miles and we will look at it but you can prove we did it. The Forest River rep said they would work with it and send me the parts. I would rather do the work than let the dealer touch it again. However now they are hedging on providing the parts. If they follow through and actually fix it I will update but next week are the BBB reports.
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10-15-2019, 07:14 AM
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#71
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gciceman
Join Date: Jul 2017
Location: Little Rock, Arkansas
Posts: 13
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Give them 2 weeks then don't mess around
Between the roof and the pricing discrepancies you don't have to mess around. Put your Attorney General to work. You'll need to build and present your case/complaint with good documentation which it sounds like you have. Determine in advance and within reason what you want in the way of resolution and stand your ground. If you have an AG who will do their job they'll negotiate it for you. File with the AG in the state where you live. That dealer does not want to spend his time responding to the AG. The AG will never be a customer of the dealer. You probably won't either but he'll likely enjoy the challenge of trying to bring you around with his savvy salesmanship. Again, be reasonable with your resolution request and don't get greedy.
__________________
2018 Heritage Glenn Hyper-Lyte 26RLHL / UVW 5728 / 30 ft.
2018 GMC Sierra 1500 SLT w/6.2L V8 / 8 spd / Enhanced Towing Package 3.42 / Max TT weight 11,700
Husky Centerline WDH
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10-15-2019, 07:21 AM
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#72
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Senior Member
Join Date: May 2017
Posts: 5,712
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Have a feeling the OP bailed on us. We may never know the outcome.
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10-15-2019, 07:46 AM
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#73
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Member
Join Date: Aug 2019
Location: Niles, MI.
Posts: 87
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Quote:
Originally Posted by TheWolfPaq82
Have a feeling the OP bailed on us. We may never know the outcome.
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Very odd. Kinda leads one to think perhaps the OP was at fault after all.
__________________
John & Cheryl 
2016 Ram 1500 Big Horn
2019 Palomino Solaire 202RB
"Why yes, this is my circus and these are my monkeys!"
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10-15-2019, 10:50 AM
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#74
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Site Team - Lou
Join Date: Oct 2009
Location: South Eastern PA
Posts: 23,268
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Just an FYI to everyone that recommends "Going to the Mattresses" (Godfather Reference) right off the bat without letting the factory customer service get involved, a warning.
Once you mention "lawyer", whether online or otherwise, the goodwill at the factory ends. They will turn the whole thing over to their lawyers and you will most likely be disappointed with the outcome.
I can't tell you the number of requests we get to delete threads and posts as a part of any settlement AND WE DO NOT DO IT.
PERIOD.
__________________
Lou & Freya the wonder dog
2008 GMC Sierra 3000HD Allison Duramax
2019 Flagstaff 8529FL
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10-15-2019, 10:51 AM
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#75
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Site Team - Lou
Join Date: Oct 2009
Location: South Eastern PA
Posts: 23,268
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He is working with the factory.
I hope he lets us know how it turned out.
Herk
__________________
Lou & Freya the wonder dog
2008 GMC Sierra 3000HD Allison Duramax
2019 Flagstaff 8529FL
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10-15-2019, 11:20 AM
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#76
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Senior Member
Join Date: Jan 2013
Location: Berryville, Arkansas
Posts: 1,329
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Quote:
Originally Posted by jcr59
Very odd. Kinda leads one to think perhaps the OP was at fault after all.
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I wondered that too. I sure would like to hear the resolution.
__________________
2012 Cedar Creek 36CKTS Touring Edition
2015 Ford F-350 CC DRW Lariat
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10-15-2019, 12:12 PM
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#77
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Junior Member
Join Date: Sep 2019
Posts: 1
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I agree that something was removed then patched.
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10-15-2019, 02:35 PM
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#78
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Member
Join Date: Aug 2018
Location: Enid, OK
Posts: 35
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Quote:
Originally Posted by DaGrinch
I think nomad297 (Bruce) hit it on the head.
That might bring up a whole new set of issues.... did you hit some low branches on the way home? Any scrapes on the a/c housing? Where is the antenna wire? Did the tv's work during your PDI? Those are just a couple off the top of my head.
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Even if the antenna was gone, you may have still had reception on the TV. Depends on how close you were to a strong signal. Out antenna was never wired up, worked great in the shop, but no reception elsewhere.
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10-16-2019, 08:30 AM
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#79
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Member
Join Date: Jun 2016
Posts: 46
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WHAT THE H*LL IS THAT MESS!! Dang
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10-16-2019, 08:36 AM
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#80
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Member
Join Date: Jan 2019
Posts: 53
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I would be interested to know the dealers explanation of scavaging the tt for parts, then offering it for sale as a new unit. Am I right in assuming that the dealer offered to replace all the missing parts? While it may not have left the lot, the original parts that were installed at the factory are not on the unit. Soooo...... no legal advice offered or inferred here. Just another lesson on due diligence in life. Hope all is resovled to the owners satisfaction.
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