Don't hold your breath! I tried with FR too on an issue I had and called several times. Finally, got in touch with the fellow I was working with, or trying to, and he basically told me "Nothing more they can do" and have a nice day. Then hung up on me. Poor customer service and I've heard it from others too.
2016 Cherokee 274DBH
2015 Ford Expedition Limited
2015 Polaris RZR 570 LE Trail Edition
2012 Polaris Sportsman 500
2009 Yamaha Yz250f