2021 MB Sprinter Chassis Torsion Bar Recall

[Moose356]

Thank you

[jmac705]

Originally Posted by bclemens

They're going to move as fast as they can. First thing, our dealer needs to order the parts and get them in. Hopefully we can get them all cleared this month. that is what I am pushing for.

I spoke with MB in Elkhart and they said 3-4 days delivery for all parts except washers as those are still showing backordered in system.

[bclemens]

washers aren't needed unless they are damaged.

[jmac705]

Originally Posted by bclemens

washers aren't needed unless they are damaged.

Yea, I can't imagine any of those washers are damaged especially on low mile vehicles.

[Daniel_D]

the challenge (if any) was the shim (typically used as a spacer) was installed as a washer (used to distribute load of bolt) - hopefully no damage to the shim, a shim would typically not be as strong as a washer given the intended purpose

given the units have very limited use I can’t imagine any damage was done

[VISTACA]

Found out today our unit is now complete, except for the torsion bar fix. I wonder how long it will take to get all those units ahead of us fixed and delivered.

[jmac705]

Originally Posted by VISTACA

Found out today our unit is now complete, except for the torsion bar fix. I wonder how long it will take to get all those units ahead of us fixed and delivered.

I don't know what type unit you purchased, but Forest River told me they have 30+ units that need repair. I can't remember how many Brain said they have.

[VISTACA]

I have the Isata 3.

[RichWMB]

Originally Posted by jmac705

I don't know what type unit you purchased, but Forest River told me they have 30+ units that need repair. I can't remember how many Brain said they have.

Last I heard they had 40 Isata 3 units to clear at the factory. Mine being one of them.

[Moose356]

Brian, Any up dates?

[bclemens]

nope, just waiting for the dealer to get parts in and set up the repairs.

[RichWMB]

Originally Posted by bclemens

Well, since they refuse to get me anything at all, tomorrow my team is going to put a "known good" vehicle on the lift tomorrow and take pictures of a proper connection. We will then put all 40+ sprinters under recall on the lift to verify IF in fact they are improperly installed. If we find any that are actually correct, I personally feel confident that we can ship them. We will document for back up.

Brian - did you complete the review of all 40+ sprinters and were any of them were correct and good to ship ?

[bclemens]

The review is somewhat irrelevant in that they are replacing all linkage regardless of mileage.

[jmac705]

Originally Posted by bclemens

nope, just waiting for the dealer to get parts in and set up the repairs.

Brain, I am anticipating that message from you that we repaired our first unit.

[bclemens]

I was told that parts are arriving this week. They have (4) techs coming out Monday 22nd to start knocking them out.

[Juno 2022]

My unit is at the MB dealership in St. Louis, awaiting the repair. But like every MB dealership I've ever heard of, they are 'backed up' in the service department. No one else seems to have the same sense of urgency that we all have expressed.

[Daniel_D]

Looks like about 1 hour per unit, if you have the parts and a MB tech. Should be able to move through them pretty quickly.

[RichWMB]

Originally Posted by bclemens

I was told that parts are arriving this week. They have (4) techs coming out Monday 22nd to start knocking them out.

Great News !

[Moose356]

Fingers are CROSSED....

[VISTACA]

So if each mechanic can repair 5 units a day, then they should be finished on the 23rd. How long will it take to deliver the 40 units?