Depending on how well the batteries were maintained (probably not very well), it would not surprise me to find out you need to replace your house batteries. I have a 2017 and keep mine fully charged all the time and still think they could be replaced in the next year. The house batteries just seem to get a lot of abuse.
Certainly check to make sure you are getting a charge output, but if O’Reilly tested them and said they are bad, then they are most likely not able to accept a charge.
It should not be any issue keeping your Isata plugged into shore power while you sort out the battery issue.
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2021 Isata 5 30FW
2022 Ford Ranger Tremor 4x4
(Previously owned a 2017 Isata 3 24FW)
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