Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×


Reply
 
Thread Tools Display Modes
Old 03-07-2023, 11:18 AM   #1
Junior Member
 
Join Date: Jan 2023
Posts: 14
Heat pump not working

I just bought a 2023 Dynamax Isata 3. The heat pump/ac will heat or cool to the set temperature a couple of times. The third time it turns on it will not turn off and will continue heating or cooling. The only way it will turn off is to use the battery disconnect. I have had the unit in for service on this issue 3 times. Once they did a reset. Next they updated the firefly control pad and then they replaced the cable from the firefly to the heat pump. None of these fixes have worked. Has anyone had this problem and what did you do to fix it?
debbiepeterson3611 is offline   Reply With Quote
Old 03-07-2023, 12:13 PM   #2
Site Team
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,602
Moved thread from the Tech and Repair section to the Dynamax sub-forum, for better support from other Dynamax owners and factory reps.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
bikendan is offline   Reply With Quote
Old 03-07-2023, 01:10 PM   #3
Commercial Member
 
Join Date: Nov 2007
Location: Bristol, IN
Posts: 18,905
Quote:
Originally Posted by debbiepeterson3611 View Post
I just bought a 2023 Dynamax Isata 3. The heat pump/ac will heat or cool to the set temperature a couple of times. The third time it turns on it will not turn off and will continue heating or cooling. The only way it will turn off is to use the battery disconnect. I have had the unit in for service on this issue 3 times. Once they did a reset. Next they updated the firefly control pad and then they replaced the cable from the firefly to the heat pump. None of these fixes have worked. Has anyone had this problem and what did you do to fix it?
This has nothing to do with Firefly....this is a GE control box issue.

I posted about it here.

https://www.forestriverforums.com/fo...ls-255359.html
__________________
If "Search this Forum" does not yield answers, please post questions as a "New Thread" (instead of asking privately) so others can benefit from the answers.

Subscribe for "How To" videos and updates https://www.youtube.com/c/DynamaxRVs/

Sales-Service-Parts https://dynamaxcorp.com/contact-us
bclemens is offline   Reply With Quote
Old 03-07-2023, 05:57 PM   #4
Junior Member
 
Join Date: Jan 2023
Posts: 14
Where would I get the part that you say will fix my heat pump?
debbiepeterson3611 is offline   Reply With Quote
Old 03-08-2023, 09:20 AM   #5
Commercial Member
 
Join Date: Nov 2007
Location: Bristol, IN
Posts: 18,905
Parts could get one, but I am not sure they can ship it....we can't ship "critical" components to customers (anything electrical, tires, wheels or LP related).

If you pull the ceiling cover....you should be able to see the box, which should have V23 written on it. If it does not, then for sure it is the control box.

At that point, we can ship one to a dealer for installation.
__________________
If "Search this Forum" does not yield answers, please post questions as a "New Thread" (instead of asking privately) so others can benefit from the answers.

Subscribe for "How To" videos and updates https://www.youtube.com/c/DynamaxRVs/

Sales-Service-Parts https://dynamaxcorp.com/contact-us
bclemens is offline   Reply With Quote
Old 03-08-2023, 09:31 AM   #6
Junior Member
 
Join Date: Jan 2023
Posts: 14
Heat pump not working

I have searched every online store and called every Rv shop and cannot find the part you list. Do you have a suggestion as to where I might find the RARE1A2?
debbiepeterson3611 is offline   Reply With Quote
Old 03-08-2023, 09:34 AM   #7
Commercial Member
 
Join Date: Nov 2007
Location: Bristol, IN
Posts: 18,905
You probably can't. It would only come from GE, or Dynamax.
__________________
If "Search this Forum" does not yield answers, please post questions as a "New Thread" (instead of asking privately) so others can benefit from the answers.

Subscribe for "How To" videos and updates https://www.youtube.com/c/DynamaxRVs/

Sales-Service-Parts https://dynamaxcorp.com/contact-us
bclemens is offline   Reply With Quote
Old 03-08-2023, 04:19 PM   #8
Junior Member
 
Join Date: Jan 2023
Posts: 14
I really want the part shipped to me. I haven’t had the dealer do any of this searching for an answer to fix the my heat pump and have no confidence they could put the part in correctly. My mechanic here is a retired robotics engineer that actually made the robot that landed on Mars! I’m certain he is capable of putting in this part to fix my heat pump. Who do I call to order the part and have it shipped to me?
debbiepeterson3611 is offline   Reply With Quote
Old 03-08-2023, 04:32 PM   #9
Junior Member
 
Join Date: Jan 2023
Posts: 14
My mechanic would like to know if the ceiling control box requires a firmware installation? If so can he do that or does a dealer have to do it?
debbiepeterson3611 is offline   Reply With Quote
Old 03-09-2023, 08:17 AM   #10
Commercial Member
 
Join Date: Nov 2007
Location: Bristol, IN
Posts: 18,905
Quote:
Originally Posted by debbiepeterson3611 View Post
My mechanic would like to know if the ceiling control box requires a firmware installation? If so can he do that or does a dealer have to do it?
That's the thing....first, I would confirm what box you have.

If it is V23, then we need to figure out what the issue is. If you do not have V23, then installing V23 is the first thing I would do.

If you get a picture of the box to parts/service, we can see about getting one shipped directly.

The firmware update (to my knowledge) has to be done by GE.
__________________
If "Search this Forum" does not yield answers, please post questions as a "New Thread" (instead of asking privately) so others can benefit from the answers.

Subscribe for "How To" videos and updates https://www.youtube.com/c/DynamaxRVs/

Sales-Service-Parts https://dynamaxcorp.com/contact-us
bclemens is offline   Reply With Quote
Old 03-09-2023, 09:36 AM   #11
Junior Member
 
Join Date: Jan 2023
Posts: 14
heat pump

Hopefully the picture of the part is attached.
Attached Thumbnails
Click image for larger version

Name:	ge part.jpg
Views:	57
Size:	361.0 KB
ID:	284636  
debbiepeterson3611 is offline   Reply With Quote
Old 03-09-2023, 09:53 AM   #12
Commercial Member
 
Join Date: Nov 2007
Location: Bristol, IN
Posts: 18,905
If you see no V23....then its pretty simple, needs a new board. Shoot that to parts/service
__________________
If "Search this Forum" does not yield answers, please post questions as a "New Thread" (instead of asking privately) so others can benefit from the answers.

Subscribe for "How To" videos and updates https://www.youtube.com/c/DynamaxRVs/

Sales-Service-Parts https://dynamaxcorp.com/contact-us
bclemens is offline   Reply With Quote
Old 03-09-2023, 10:00 AM   #13
Junior Member
 
Join Date: Jan 2023
Posts: 14
I’m sorry to ask this but how do I send the picture to parts/service?
debbiepeterson3611 is offline   Reply With Quote
Old 03-09-2023, 10:07 AM   #14
Commercial Member
 
Join Date: Nov 2007
Location: Bristol, IN
Posts: 18,905
https://dynamaxcorp.com/contact-us

Copy and paste the email into your normal mail program. If you use the "message link" I am not sure you can attach a picture.
__________________
If "Search this Forum" does not yield answers, please post questions as a "New Thread" (instead of asking privately) so others can benefit from the answers.

Subscribe for "How To" videos and updates https://www.youtube.com/c/DynamaxRVs/

Sales-Service-Parts https://dynamaxcorp.com/contact-us
bclemens is offline   Reply With Quote
Old 03-15-2023, 09:27 AM   #15
Senior Member
 
Join Date: Nov 2020
Posts: 253
Quote:
Originally Posted by debbiepeterson3611 View Post
Where would I get the part that you say will fix my heat pump?
Parts are only available from a GE partner that has exclusive rights on GE RV products and parts. I had an issue with my AC after a year, hard to find out where to go for warranty. Here's their address and phone.

GE Appliances Consumer Relations PO Box 1780 Rapid City, SD 57709
1-800-432-2737

Also, I got my repair guy hooked up with them to get the new AC. I will tell you, GE doesn't pay for the initial diagnosis.
Jcape is offline   Reply With Quote
Old 03-15-2023, 10:21 AM   #16
Commercial Member
 
Join Date: Nov 2007
Location: Bristol, IN
Posts: 18,905
Quote:
Originally Posted by Jcape View Post
Parts are only available from a GE partner that has exclusive rights on GE RV products and parts. I had an issue with my AC after a year, hard to find out where to go for warranty. Here's their address and phone.

GE Appliances Consumer Relations PO Box 1780 Rapid City, SD 57709
1-800-432-2737

Also, I got my repair guy hooked up with them to get the new AC. I will tell you, GE doesn't pay for the initial diagnosis.
I literally gave the info on where to get the part in the post right above this. We stock the controller as we install them every day.
__________________
If "Search this Forum" does not yield answers, please post questions as a "New Thread" (instead of asking privately) so others can benefit from the answers.

Subscribe for "How To" videos and updates https://www.youtube.com/c/DynamaxRVs/

Sales-Service-Parts https://dynamaxcorp.com/contact-us
bclemens is offline   Reply With Quote
Old 04-07-2023, 04:25 PM   #17
Junior Member
 
Join Date: Jan 2023
Posts: 14
Heat pump

Brian, my mechanic put the new part in the heat pump and now it says “no controller detected”. Any ideas?
debbiepeterson3611 is offline   Reply With Quote
Old 04-07-2023, 04:29 PM   #18
Commercial Member
 
Join Date: Nov 2007
Location: Bristol, IN
Posts: 18,905
They likely did not set the dip switches right on the new controller. Their best bet is to call GE directly or our people. I’m not sure why they would tell you what issues they are facing instead of figuring it out. Weird.
__________________
If "Search this Forum" does not yield answers, please post questions as a "New Thread" (instead of asking privately) so others can benefit from the answers.

Subscribe for "How To" videos and updates https://www.youtube.com/c/DynamaxRVs/

Sales-Service-Parts https://dynamaxcorp.com/contact-us
bclemens is offline   Reply With Quote
Reply

Tags
pump

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 04:18 PM.