As long as we are on a Kenwood DNX775RVS thread, has anyone done a “Firmware” update on their unit? I want to buy a Garmin map update, however, they are telling me I must do the Firmware update before doing the map update or the system may get corrupted.
I have tried multiple times to follow the instructions on the Kenwood/Garmin website using new, fresh USB thumb drives, to no avail. I have made at least 10 attempts and the Kenwood never recognized the thumb drive is even in the USB port. I have called Kenwood support no less than 4 times and everyone is very nice, but basically just tell me to do what the instructions on the website tell me to do. Nothing has worked. Now they want me to remove the unit and send it to them to investigate. Not a good option since we have a couple of trips coming up.
The other question would be, have you done a Garmin map update successfully without doing the Firmware update?
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Joe & Cynthia
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