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06-13-2021, 10:27 PM
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#1
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Senior Member
Join Date: Mar 2015
Posts: 162
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Limp mode. Is this covered by 5 year warranty on DX3 or Force?
Our 2017 DX3 is on a 95 mile flatbed trailer tow to a Freightliner Service center. It had check engine light and DEF light (DEF is full), and then went to limp mode (aka 5 mph derate). We went with the tow because it would have been a long and tough drive to the Freightliner service center at 5 mph!
Does anyone know if the things that typically lead to these warning lights and 5mph derate are covered by the 5 year Cummins warranty?
Thank you.
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2017 Dynamax DX3 37BH
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06-14-2021, 05:20 AM
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#2
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Senior Member
Join Date: Oct 2018
Posts: 1,208
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More than likely it is a failed DEF header. It is a Freightliner part and should covered under the emissions warranty. It is not a Cummins part. Mine failed in Louisville, requiring a tow on my 2018 XL.
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Joe & Cynthia
2021 Dynaquest XL 3801 TS Cindy 'B'
2021 Jeep Wrangler Unlimited Rubicon Diesel
“Breathe in, Breathe out, Move on”
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06-14-2021, 02:29 PM
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#3
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Senior Member
Join Date: Apr 2018
Location: Traveling full time since 2018
Posts: 172
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This seems to be common on M2's. Not sure why there isn't a recall.
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2017 Dynaquest 37XL RB "Thor"
2016 Jeep Wrangler JKU
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06-14-2021, 04:16 PM
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#4
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Senior Member
Join Date: Mar 2015
Posts: 162
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Am being told by Freightliner Service Center it is a DEF header and will be $900 for part + $900 for labor, total $1,800.
I said I had read on forums this is typically covered by 5 year warranty.
Was told by Freightliner Service Center just now that Freightliner warranty is 24 months and expired and this is not covered.
Dear Brian Clemens, could you please ping me if there is any way to help with this. Already paid $1,250 for the tow. Thank you!
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2017 Dynamax DX3 37BH
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06-14-2021, 06:42 PM
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#5
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Senior Member
Join Date: Mar 2015
Posts: 162
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I came across this Freightliner Medium Truck Warranty Coverage schedule (for 2014, I couldn't find 2017) that suggests Diesel Emission system has a 5 year or 100,000 mile warranty.
Is this the correct warranty schedule for the M2 chassis?
Thank you!
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2017 Dynamax DX3 37BH
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06-15-2021, 09:06 AM
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#6
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Senior Member
Join Date: Mar 2015
Posts: 162
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Sharing these updates for the benefit of others who may have this issue...
I called the national Freightliner customer service line 800-385-4357, then selected #2. I spoke with a customer service rep who asked for my VIN and pulled up the warranty. She read from the warranty and said that it looks like emissions would be covered by Freightliner except for engine parts and parts provided by the engine manufacturer.
I said that I was told that the DEF header is not provided by Cummins, and I asked doesn't that mean that it would be covered by Freightliner.
She (nicely) said that she couldn't help with that, and I would need to talk with the warranty representative for the specific dealer. I asked for that person's name, which she shared.
It's kind of a bummer for the consumer to get caught in the middle of this. Seems like it is clear that the emissions-related equipment should be covered, whether it is Freightliner or Cummins. Doesn't seem like a great idea to horse people around on emissions stuff.
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2017 Dynamax DX3 37BH
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06-15-2021, 07:07 PM
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#7
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Senior Member
Join Date: Mar 2015
Posts: 162
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And in conclusion... (we hope )
I called and spoke with the warranty administrator at the Freightliner service center where they were working on our vehicle. She was extremely nice. Her initial response was that this wasn't covered by warranty. We talked through the facts above, and she pulled up the vehicle specific warranty. She determined that this is in fact covered by warranty. She kindly also checked to see if the towing could be reimbursed, but said that coverage ended with the 2 year warranty.
The vehicle was picked up with the work done, and there was no charge to us for the parts and labor.
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2017 Dynamax DX3 37BH
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06-15-2021, 07:54 PM
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#8
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Senior Member
Join Date: Apr 2017
Posts: 888
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Good deal...glad it was covered under warranty!
Your case represents the third or fourth occurrence documented on this site. Just curious what DEF you guys that have experienced failed DEF headers use. Specifically, do you primarily use the 2.5 gallon boxes, or do you fill up with bulk DEF at the truck pumps?
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2018 DX3 37BH
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06-15-2021, 08:15 PM
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#9
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 18,905
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I passed this info on to my local rep to look up (I was at the Rally)...so I assume this is moot now?
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06-15-2021, 09:01 PM
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#10
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Senior Member
Join Date: Mar 2015
Posts: 162
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Quote:
Originally Posted by mookieblaylock
Good deal...glad it was covered under warranty!
Your case represents the third or fourth occurrence documented on this site. Just curious what DEF you guys that have experienced failed DEF headers use. Specifically, do you primarily use the 2.5 gallon boxes, or do you fill up with bulk DEF at the truck pumps?
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Thank you. We have always used bulk DEF at the truck pumps except for the most recent 1.5 gallon top-off which was from a 2.5 gallon box.
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2017 Dynamax DX3 37BH
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06-15-2021, 09:02 PM
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#11
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Senior Member
Join Date: Mar 2015
Posts: 162
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Quote:
Originally Posted by bclemens
I passed this info on to my local rep to look up (I was at the Rally)...so I assume this is moot now?
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Thank you Brian! I think this is resolved for us for now.
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2017 Dynamax DX3 37BH
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06-15-2021, 09:21 PM
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#12
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Senior Member
Join Date: Apr 2020
Posts: 735
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I use my DX3 as a chase vehicle for a several major off road races. No the DX isn’t in the race but it transports important people and gear on a trailer from pit to pit.
Even though we have 4 chase vehicles, a failure mid race on the DX3 would mess us up. If one of the drivers isn’t at the pit to meet the race truck it would be bad.
Is there any way to see this issue coming? Or does it happen out of nowhere?
—john
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06-16-2021, 03:03 AM
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#13
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Senior Member
Join Date: Jun 2016
Location: Maurice, LA
Posts: 4,095
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Quote:
Originally Posted by content
And in conclusion... (we hope )
I called and spoke with the warranty administrator at the Freightliner service center where they were working on our vehicle. She was extremely nice. Her initial response was that this wasn't covered by warranty. We talked through the facts above, and she pulled up the vehicle specific warranty. She determined that this is in fact covered by warranty. She kindly also checked to see if the towing could be reimbursed, but said that coverage ended with the 2 year warranty.
The vehicle was picked up with the work done, and there was no charge to us for the parts and labor.
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Our automobile Insurance (USAA) would have covered the tow. You might look into that to see if you have coverage and get reimbursement through them.
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2012 Wildcat Sterling 32RL, Gladiator Qr35 ST235/85R16 Load rating G, TST 507 TPMS w/ Flow-thru Sensors & Repeater, Reese Sidewinder 16K Pin Box, PI EMS HW50C
2009 Chevy Silverado 2500HD CCSB LTZ Diesel, Fumoto Oil Drain Valve, Turbo Brake activated, 39 gal Aux Tank W/ Fuel Pump transfer, Air Lift Loadlifter 5000 air bags.
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06-16-2021, 06:34 AM
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#14
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Senior Member
Join Date: Oct 2018
Posts: 1,208
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Quote:
Originally Posted by johndjmix
I use my DX3 as a chase vehicle for a several major off road races. No the DX isn’t in the race but it transports important people and gear on a trailer from pit to pit.
Even though we have 4 chase vehicles, a failure mid race on the DX3 would mess us up. If one of the drivers isn’t at the pit to meet the race truck it would be bad.
Is there any way to see this issue coming? Or does it happen out of nowhere?
—john
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No warning in my case, one second is wasn’t a problem, the next second, “vehicle shutdown in progress”.
__________________
Joe & Cynthia
2021 Dynaquest XL 3801 TS Cindy 'B'
2021 Jeep Wrangler Unlimited Rubicon Diesel
“Breathe in, Breathe out, Move on”
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06-16-2021, 07:39 AM
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#15
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Member
Join Date: Mar 2018
Location: Arkansas
Posts: 36
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Quote:
Originally Posted by DouglasReid
Our automobile Insurance (USAA) would have covered the tow. You might look into that to see if you have coverage and get reimbursement through them.
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I don't believe USAA covers motorized RVs. They didn't for us, but USAA does have partnership with Progressive so we went with Progressive. That was our experience.
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Jim and Sue
Golden Retrievers Maggie and Josie
2018 Forest River Sunseeker 2400MBS
2018 Nissan Versa Toad
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