Quote:
Originally Posted by bclemens
I sent this to service with the note "not that we can really do anything about it" but FYI. I like getting pictures so maybe we can tell them how to fix as opposed to waiting forever to replace.
Dealers tend to want to replace, not repair. Which is why our guys are typically very willing to send parts direct to the consumer when at all possible. It saves SO much aggravation. I know I would much rather do the repair myself than to waste time taking it into a dealer. Just the drive there and back I could have fixed it myself.
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BC, I had a related issue with our friends at Appleway with the Thetford toilet not holding water. Even though I told them multiple times (at least 5) that you had said it was the discharge hose not being run right, first they replaced the sensor in the toilet, then they replaced the switch. Then when I went to pick up the rig and noticed it still not holding water, they repeatedly tried to tell me it was supposed to be that way. Finally one of the senior service managers looked up the instructions online and saw a note about that exact issue and fixed it just like you said. I hate too think of all the warranty money you guys lose because of poorly trained technicians that won’t even fix the problem when you tell them exactly what it is. Maybe Dynamax could start you own online service guide system for your rigs to help authorized dealers and customers not waste your money.
Oh, we are also wasting our time and your money redoing the tiles that Appleway “fixed’.