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Old 08-28-2020, 08:19 AM   #1
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Peeling upholstery

Has anyone experienced upholstery peeling in their motorhome? If so, I would be interested in knowing how you fixed the problem. My 2018 Dynamax Rev , which was purchased new and carefully maintained, has areas of peeling vinyl. It seems to me that the product used on the coach is defective and either Dynamax or the supplier should step up to the plate and make it right. I don't believe anyone that buys a new RV would ever consider that the upholstery could fail in such a short time. I have owned dozens of vehicles during my lifetime, many have had the faux leather upholstery and were subjected to harsh conditions, like pets, children, weather, etc. None have deteriorated in a matter of three years. Thank you for any thoughts or suggestions.
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Old 08-28-2020, 10:04 AM   #2
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There are a number of threads on this issue, but here is one on a REV model.

https://www.forestriverforums.com/fo...rt-178550.html
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Old 08-28-2020, 11:46 AM   #3
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Has anyone experienced upholstery peeling in their motorhome? If so, I would be interested in knowing how you fixed the problem. My 2018 Dynamax Rev , which was purchased new and carefully maintained, has areas of peeling vinyl. It seems to me that the product used on the coach is defective and either Dynamax or the supplier should step up to the plate and make it right. I don't believe anyone that buys a new RV would ever consider that the upholstery could fail in such a short time. I have owned dozens of vehicles during my lifetime, many have had the faux leather upholstery and were subjected to harsh conditions, like pets, children, weather, etc. None have deteriorated in a matter of three years. Thank you for any thoughts or suggestions.
Richard, I'm not sure why you would post that the supplier or Dynamax should step up, we haven't even been given the chance.

You spoke with Mark in parts and we were not getting a response from the supplier, so you emailed me.

I informed you at the time that we have gotten replacement covers like this before so it should not be an issue, but that there are Industry wide shortages right now due to Covid...furniture being one of the most egregious.

I have one division with 40 coaches offline without furniture.

My final comment to you was "Just stay in contact with Mark and we’ll eventually get some resolution."
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Old 08-29-2020, 01:08 AM   #4
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Sounds like you might be on your way to resolution, however here's another link.

https://www.forestriverforums.com/fo...at-198212.html

Not sure where your furniture was made, but we got an almost exact duplicate seat cover for the passenger seat from Williamsburg Furniture, based on info in the link above. Very reasonably priced too...
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Old 09-24-2020, 12:00 PM   #5
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Sounds like you might be on your way to resolution, however here's another link.

https://www.forestriverforums.com/fo...at-198212.html

Not sure where your furniture was made, but we got an almost exact duplicate seat cover for the passenger seat from Williamsburg Furniture, based on info in the link above. Very reasonably priced too...
Right now, Williamsburg is not taking parts or retail orders as they are trying to catch up back orders for production.

In fact, we were told that even service orders that are already in house would be moving to the back of the line as they try to catch up.
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Old 09-25-2020, 09:05 AM   #6
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Peeling Pleather

Just curious about the manufacturer of the material ie: Country of Origin. Is it imported from the Far East?
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Old 09-25-2020, 09:14 AM   #7
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Just curious about the manufacturer of the material ie: Country of Origin. Is it imported from the Far East?
Almost ALL vinyl and polyurethanes come from China. Ultra Leather comes from Japan. There are no Domestic producers of PU fabrics that I know of.

In fact most fabrics that are used are also out of China. There are a couple of Domestic mills that I have sourced for some fabrics in the past, but we choose by color/design more than location.

Hydrolysis was not really a known thing until it hit the industry. Now you can buy material that has specific testing for this which is what we do. You can buy 2 year, 5 year and 10 year material. We buy the 10 year. That does not mean it will fail in 10 years...it just means that it passed the 10 year testing protocols.
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Old 09-26-2020, 11:06 AM   #8
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Just a thought/question... what are people using to maintain & clean their seats? Non-natural cleaning products can have unforeseen & negative consequences on manmade materials.

We only use a 1/5 mixture of white vinegar & water. Cleans great, absolutely no cracking or peeling issues in the 19 months of ownership of Big Red Isata 5. I use this mix on all surfaces for cleaning purposes.
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Old 09-26-2020, 12:32 PM   #9
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Is there a reason why the RV industry won’t use cloth upholstery, as was done in the past? We sold our 1995 class C last year that had cloth sofa, dinette, and cab seats all still in comfortable, flawless condition. I would much rather have cloth than the fakey vinyl and polyurethane stuff.

I buy low end trim lines in cars and trucks, but even so, the automotive upholstery holds up for the life of the vehicle. Can’t the RV industry use the same materials?
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Old 09-26-2020, 05:18 PM   #10
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Is there a reason why the RV industry won’t use cloth upholstery, as was done in the past? We sold our 1995 class C last year that had cloth sofa, dinette, and cab seats all still in comfortable, flawless condition. I would much rather have cloth than the fakey vinyl and polyurethane stuff.

I buy low end trim lines in cars and trucks, but even so, the automotive upholstery holds up for the life of the vehicle. Can’t the RV industry use the same materials?
1. By FAR and away, people prefer vinyl/PU over fabric. fabric can hold odors, stains, etc. When things are in storage for as long as they are, this tends to amplify. We used to use fabric...and I am about to offer one color in fabric, however once we started offering PU's, 99.9% of buyers have preferred that.

2. fabrics are flammable. Most people don't know this, but travel trailers/5th wheels don't need to pass flame spread ratings from the DOT because no one is riding in it during transit. However motorhomes have to be 302 certified for flammability. So most fabrics need to be flame spread treated with some chemicals. Those chemicals often alter the "hand" or feel of the fabric. making what was once a soft, good feeling fabric into burlap.

3. Vinyl & PU's inherently pass 302. So it removes a step in the process and does not require any additional treatement.
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Old 09-26-2020, 05:55 PM   #11
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My 2016 Cedar Creek came with Lazy Boy brand recliners. I thought they might be higher quality...mistake. The cheap fake leather on both of them has split up the back. Cheap crap. I'm putting some cloth seat covers on them until I find some decent replacements that are readily available.
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Old 09-26-2020, 07:21 PM   #12
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1. By FAR and away, people prefer vinyl/PU over fabric. fabric can hold odors, stains, etc. When things are in storage for as long as they are, this tends to amplify. We used to use fabric...and I am about to offer one color in fabric, however once we started offering PU's, 99.9% of buyers have preferred that.

2. fabrics are flammable. Most people don't know this, but travel trailers/5th wheels don't need to pass flame spread ratings from the DOT because no one is riding in it during transit. However motorhomes have to be 302 certified for flammability. So most fabrics need to be flame spread treated with some chemicals. Those chemicals often alter the "hand" or feel of the fabric. making what was once a soft, good feeling fabric into burlap.

3. Vinyl & PU's inherently pass 302. So it removes a step in the process and does not require any additional treatement.
Our 2013 Dodge minivan has cloth seats, which I assume pass flammability requirements. The cloth is very soft and supple, easy to clean and long wearing. I would take that in a motorhome over the stiff vinyl stuff any day if it was available. We did choose the Stone interior in our Sunseeker specifically because at least the dinette seat backs are cloth. But I guess we are the oddballs, since as you say, most people want vinyl or PU.

I guess if all that the RV manufacturers offer is vinyl or PU, then that’s what everyone has to buy. That makes it appear popular.
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Old 09-26-2020, 07:34 PM   #13
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Driver & Passenger Seats

A couple days ago on our way home from the Western Gathering in Spearfish, we were in a campground one night watching Hogan's Hero's on MeTV, and DW made the observation that our seats looked just like Carter's really ratty flight jacket. She was absolutely spot on, but now his jacket is beginning to look better than our seats. I've watched that show since it first came on, and Carter's jacket always looked like he had been wearing it non stop for decades, not just the 2-3 years he was a POW.
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Old 10-02-2020, 01:42 AM   #14
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It's all junk now. They use pleather. It's a combination of plastic and leather mixed together. Two years/15,000 miles is about it. Weird when you consider most auto upholstery lasts 100,000 + miles. Doesn't seem it would be difficult to find quality material at all. Just use automotive stuff.
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Old 10-02-2020, 05:08 AM   #15
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It's all junk now. They use pleather. It's a combination of plastic and leather mixed together. Two years/15,000 miles is about it. Weird when you consider most auto upholstery lasts 100,000 + miles. Doesn't seem it would be difficult to find quality material at all. Just use automotive stuff.
And here I am 4 years and 67,000 miles, including 16 months of fulltime living, with not a crack. I must've won the lottery.

Or maybe they identified a problem that was industrywide, made the appropriate changes, and are helping the affected customers as they need it.

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Old 10-02-2020, 08:00 AM   #16
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I'm happy to say that my upholstery problem has been resolved. Dynamax went above and beyond their obligation to make things right. Many thanks to Dynamax.
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Old 11-10-2020, 01:18 PM   #17
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It is NOT clear what was done to fix the issue, please. Did you buy a OEM cover for the couch? What did Dynamex do for your?


thanks
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Old 08-13-2021, 05:20 PM   #18
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Has anyone experienced upholstery peeling in their motorhome? If so, I would be interested in knowing how you fixed the problem. My 2018 Dynamax Rev , which was purchased new and carefully maintained, has areas of peeling vinyl. It seems to me that the product used on the coach is defective and either Dynamax or the supplier should step up to the plate and make it right. I don't believe anyone that buys a new RV would ever consider that the upholstery could fail in such a short time. I have owned dozens of vehicles during my lifetime, many have had the faux leather upholstery and were subjected to harsh conditions, like pets, children, weather, etc. None have deteriorated in a matter of three years. Thank you for any thoughts or suggestions.
Quote;My husband got a email to the head of Warrenty department. He hooked us up with one of his employees. After explaining the problem on August 3/2021. He responded that he would sell us the material to fix everything at cost. Gee $1,000 for the same fabric that would repeat the peeling again. And we had to find an upholstery shop and pay for the repairs. On 8/13/2021 we received a text from the warrenty agent that wanted to sell us the same fabric. They have discussed changing distributors. But no help for us at this time. The only directions given was do not replace with the same brand or cover or furniture.change brands from what we have now. Look at the tags on the cushions and chairs. They are not what you want to replace with. Maybe if enough people contact the warrenty manager , they will continue working on this. Quote
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Old 08-14-2021, 09:54 AM   #19
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Quote;My husband got a email to the head of Warrenty department. He hooked us up with one of his employees. After explaining the problem on August 3/2021. He responded that he would sell us the material to fix everything at cost. Gee $1,000 for the same fabric that would repeat the peeling again. And we had to find an upholstery shop and pay for the repairs. On 8/13/2021 we received a text from the warrenty agent that wanted to sell us the same fabric. They have discussed changing distributors. But no help for us at this time. The only directions given was do not replace with the same brand or cover or furniture.change brands from what we have now. Look at the tags on the cushions and chairs. They are not what you want to replace with. Maybe if enough people contact the warrenty manager , they will continue working on this. Quote
The policy has been (and posted)...
If you are original owner, under warranty, we take care of it.
If you are original owner, out of warranty, we provide covers at no cost.
If you are 2nd owner, out of warranty, we provide covers at our cost.

Shipping and material costs are through the roof right now. $1000 seems high though for only a sofa and dinette, we did not recover the driver/passenger seats as I recall as they had airbags.

1. We would not sell you the exact same fabric, I think that is misquoted.
2. We are not "thinking" about changing distributors, we have not used the material in question since 2014, 2015 and it was only 1 or two colors, not all.
3. As long as we know on the tag what the design was, you would have to pick a NEW color from what we run today, which has a 10 year guaranty against hydrolysis.

Contacting the warranty manager en masse, is not going to change anything as we already have a corporate solution in place. Maybe it was not communicated or interpreted 100%, but I am the General Manager and I am aware of the situation.

We had one client request all new furniture, which they paid only cost on and picked up at the factory. We do not ship furniture as it is cost prohibitive one at a time.

It also might be more cost effective to replace the furniture from rec_pro or something like that that builds and sells in a higher volume (not exact match) but they can keep costs down that way.
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