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07-30-2018, 05:12 PM
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#1
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Senior Member
Join Date: Sep 2017
Location: NC
Posts: 108
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Processing fee for warranty work
Today I contacted a local Forest River dealer, but not a Dynamax dealer, to inquire about repairing our outside entertainment center (audio/speaker problems). Dealer said there is a $250 processing fee for warranty work since I did not buy from them. I think I’ll pass but am just curious if this is common at a Forest River dealer. 
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It all started with an Isata
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07-30-2018, 05:15 PM
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#2
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Senior Member
Join Date: Feb 2012
Location: Clarksville Va.
Posts: 10,422
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Never ever have I heard of that fee
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Coachmen M/H
Concord
2018 / 300 DSC
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07-30-2018, 05:18 PM
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#3
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Senior Member
Join Date: Sep 2012
Location: Virginia
Posts: 10,879
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Wow that's a new one, just another way to fleece a customer................
I have heard of we will fix it at our normal labor rate, you get what you can back from the manufacturer since you did not buy it here.
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2005 Dodge 3500 Cummins
2017 Wildwood Lodge 4092 BFL
1966 Mustang GT
1986 Mustang SVO
Lillie Boxer Mix (RIP)
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07-30-2018, 05:22 PM
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#4
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Senior Member
Join Date: Sep 2016
Location: Port Richey Florida
Posts: 640
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Please state name of this STEALER so others can steer clear of them.
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07-30-2018, 05:23 PM
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#5
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Denver To Yuma In 90 Days
Join Date: Mar 2018
Location: Yuma, Arizona
Posts: 3,882
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That is a new one...
They probably just don't want to tie up their people with warranty work, so this is their way of limiting warranty jobs.
Usually a dealership will punish you for not buying from them with a 6-10+ week (maybe should say months instead of weeks) to wait for warranty repairs...and still not get them done right!
Try a mobil RV repair service...
You may still have to pay their travel charge, plus you have to get authorization from FR first, but you will probably get your fixes done right!
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07-30-2018, 05:32 PM
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#6
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Senior Member
Join Date: Aug 2016
Location: Finger Lakes - Ithaca NY
Posts: 264
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They are not a STEALER, its called CODB, cost of doing business. If they sold you the extended warranty at a profit the selling dealer should not charge for getting payment. If a repair shop that didnt sell the vehicle to you has to jump through hoops to get your repair paid for they will charge you. Same as we do in the auto repair business.
Dave
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David & Mary Button - Ithaca NY
2011 Dynaquest XL 36' Freightliner
Cummins ISC 330HP/1000TQ
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07-30-2018, 05:49 PM
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#7
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Senior Member
Join Date: May 2017
Posts: 387
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Quote:
Originally Posted by dbutton
They are not a STEALER, its called CODB, cost of doing business. If they sold you the extended warranty at a profit the selling dealer should not charge for getting payment. If a repair shop that didnt sell the vehicle to you has to jump through hoops to get your repair paid for they will charge you. Same as we do in the auto repair business.
Dave
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I hear some dealers have stopped servicing units that weren't purchased there.
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07-30-2018, 06:04 PM
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#8
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Senior Member
Join Date: Feb 2012
Location: Clarksville Va.
Posts: 10,422
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No you are wrong, all forest river dealers agree to perform warranty service work for anyone in warranty, but they will service there customers first, also if you break down during travel they agree to get you to the head of the line, it's part of becoming a dealer, has nothing to do with the so called CODB.
Quote:
Originally Posted by dbutton
They are not a STEALER, its called CODB, cost of doing business. If they sold you the extended warranty at a profit the selling dealer should not charge for getting payment. If a repair shop that didnt sell the vehicle to you has to jump through hoops to get your repair paid for they will charge you. Same as we do in the auto repair business.
Dave
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Coachmen M/H
Concord
2018 / 300 DSC
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07-30-2018, 09:01 PM
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#9
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Senior Member
Join Date: Jan 2018
Posts: 845
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When I was doing my research and had actually put a deposit down on a coach in Texas, I called around and asked the dealers if they would service and do my warranty work. Im not sure but I do remember 1 said no, 1 said yes but in the off season and 1 did mention they would but would put me in line behind their customers and would charge an extra fee. I do not remember what he called the fee and do not remember how much he told me.
I canceled the order in Texas and when I ordered my coach, I found another local dealer who I ordered from. I canned the other 3...
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Formerly Mountieman
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07-31-2018, 07:29 AM
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#10
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 19,556
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We have canceled dealers over this policy before and will continue to do so. If you are a Dynamax dealer, you do work on Dynamax's no matter where they are purchased. I can't say that for FR dealers....but on our new dealer agreement, they have to check a box that says they will service all customers. Anything less is short sighted.
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Sales-Service-Parts https://dynamaxcorp.com/contact-us
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07-31-2018, 07:46 AM
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#11
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Senior Member
Join Date: Jun 2013
Location: Between Pickles Gap and Toad Suck, AR
Posts: 6,070
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Quote:
Originally Posted by bclemens
We have canceled dealers over this policy before and will continue to do so. If you are a Dynamax dealer, you do work on Dynamax's no matter where they are purchased. I can't say that for FR dealers....but on our new dealer agreement, they have to check a box that says they will service all customers. Anything less is short sighted.
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Not a MH owner, but..............is there any way we FR owners can petition for you to be FR CEO????????
Just askin'.
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"Next to prayer, fishing is the most personal relationship of man" Herbert Hoover
"American by Birth, Southern by the Grace of God"Lewis Grizzard
FROG AR-0019-242
2016 GMC Denali 3500Dually--2017 CC 36CKTS
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07-31-2018, 08:15 AM
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#12
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Senior Member
Join Date: Apr 2016
Location: Fern Park, FL
Posts: 137
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Quote:
Originally Posted by dbutton
They are not a STEALER, its called CODB, cost of doing business. If they sold you the extended warranty at a profit the selling dealer should not charge for getting payment. If a repair shop that didnt sell the vehicle to you has to jump through hoops to get your repair paid for they will charge you. Same as we do in the auto repair business.
Dave
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I have to ask, who do you work for? 35 years in the car biz and I have never heard of a dealer or manufacturer charging extra for work. We would explain to the customer when they dropped off their car that we wouldn’t release their vehicle until paid in full.
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2018 Rockwood Premier 2516G
2014 Nissan Titan
“Always do what’s right; this will gratify some and astonish the rest” – Albert Einstein
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07-31-2018, 08:26 AM
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#13
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Senior Member
Join Date: Sep 2013
Location: Maryville, Tn.
Posts: 594
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37 years of owning cars I have never had a dealer tell me they wouldn't release my car until paid in full for warranty work, non warranty work yes.
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2016 F150 XLT 4X4 SCREW 5.0
2014 Grey Wolf 21RR
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07-31-2018, 08:27 AM
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#14
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Moderator Emeritus
Join Date: Apr 2013
Posts: 5,173
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Quote:
Originally Posted by bclemens
We have canceled dealers over this policy before and will continue to do so. If you are a Dynamax dealer, you do work on Dynamax's no matter where they are purchased. I can't say that for FR dealers....but on our new dealer agreement, they have to check a box that says they will service all customers. Anything less is short sighted.
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Might need to double check the wording in your agreement for loopholes. Working with lots of different businesses over the years (the company I work for builds business systems) I've seen lots of different bending of the rules done. In this particular case, it appears the dealer would be meeting your clause the way you stated it, they have in fact agreed to service all customers. They're just charging a fee to do so.
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There's no use crying over spilt milk... unless it's on your keyboard.
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07-31-2018, 08:30 AM
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#15
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Senior Member
Join Date: Sep 2016
Location: Port Richey Florida
Posts: 640
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Quote:
Originally Posted by dbutton
They are not a STEALER, its called CODB, cost of doing business. If they sold you the extended warranty at a profit the selling dealer should not charge for getting payment. If a repair shop that didnt sell the vehicle to you has to jump through hoops to get your repair paid for they will charge you. Same as we do in the auto repair business.
Dave
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WRONG , I retired from the auto repair business. I was a MB tech never was any kind of up charge because of individual buying from someplace else. You must of played mechanic at a Yugo dealer.
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07-31-2018, 08:33 AM
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#16
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Senior Member
Join Date: Apr 2016
Location: Fern Park, FL
Posts: 137
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Quote:
Originally Posted by jd50i
37 years of owning cars I have never had a dealer tell me they wouldn't release my car until paid in full for warranty work, non warranty work yes.
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Sorry, poorly worded. What I said about not releasing the car would apply to an extended aftermarket warranty (non factory) from a non selling dealer. Most of those companies would pay over the phone with a credit card so the customer would not be held up. But a small percentage are “shady”.
__________________
2018 Rockwood Premier 2516G
2014 Nissan Titan
“Always do what’s right; this will gratify some and astonish the rest” – Albert Einstein
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07-31-2018, 08:51 AM
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#17
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Senior Member
Join Date: Jan 2018
Posts: 845
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Quote:
Originally Posted by bclemens
We have canceled dealers over this policy before and will continue to do so. If you are a Dynamax dealer, you do work on Dynamax's no matter where they are purchased. I can't say that for FR dealers....but on our new dealer agreement, they have to check a box that says they will service all customers. Anything less is short sighted.
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I wish I would have forwarded you the email Brian because this guy actually was the owner and wrote it in an email about the extra fee. I will PM you the name of the dealership.
Edit: Diagnostic Fee was what he called it.
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Formerly Mountieman
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07-31-2018, 01:37 PM
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#18
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Retired and Loving Life!
Join Date: Sep 2016
Location: Stone Ridge, Virginia and Lakeland, Florida
Posts: 311
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I have heard of a diagnostic fee that is not charged if you have them do the repair, but have not heard of, and would not pay, a service fee for warranty work, from anyone.
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07-31-2018, 01:43 PM
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#19
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Senior Member
Join Date: Sep 2014
Posts: 177
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My experience with this issue has been generally negative. I have a 2015 Coachmen Prism. When I purchased it from a non-local dealer (because of better price) I was concerned about this specific issue. I was told by the dealer that I could have it serviced at "any Forest River" dealer. Wrong!
I experienced all the difficulties described above in other posts, plus a doozy: when I called my local Prism dealer for service, I was told they they couldn't service any unit that wasn't bought there because the city had passed an ordinance prohibiting this. I almost fell out of my seat laughing.
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07-31-2018, 01:45 PM
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#20
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Retired and Loving Life!
Join Date: Sep 2016
Location: Stone Ridge, Virginia and Lakeland, Florida
Posts: 311
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Processing fee for warranty work
Quote:
Originally Posted by jeffrapp
My experience with this issue has been generally negative. I have a 2015 Coachmen Prism. When I purchased it from a non-local dealer (because of better price) I was concerned about this specific issue. I was told by the dealer that I could have it serviced at "any Forest River" dealer. Wrong!
I experienced all the difficulties described above in other posts, plus a doozy: when I called my local Prism dealer for service, I was told they they couldn't service any unit that wasn't bought there because the city had passed an ordinance prohibiting this. I almost fell out of my seat laughing.
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Wouldn’t want to have my RV serviced by a lying dealer like that one!
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