RAM Dealers That Service Isata 5

[vlamgat]

Originally Posted by vlamgat

Turns out there rack is not large enough for even a 28SS; and their roof height is too low to allow the use of their alignment system.

So they cannot do anything that involves lifting the rear. The front is done with floor jacks which they think is pretty "sketchy".

Update: after 3 visits and multiple calls to all the DFW RAM dealers, none of them have the heavy lift capability to do work on the rear of an Isata 5 of any size. Nor do any have an alignment capability for these chassis. Clay Cooley can do utility trucks but not at +31 feet and 19,000 lbs.

There are plenty of "truck" places to get tires done; and different truck places to get alignments, but not both at the same place and if it involves the rear tires, its not something for which you can make an appointment. be prepared to pitch up and wait with the 18 wheel boys and girls.

[toshu]

Originally Posted by Lvnthedream

So they had the TPMS units. Those are hard to find. On your receipt, is there a part number? I keep being to they can’t get them, all back ordered. Did that solve the error message on your dash.

Unfortunately I threw out the receipt. still having connectivity problems with one of the sensors in the rear but have driven less than 100 miles

[vlamgat]

Originally Posted by toshu

hread.

I have only driven it less that 100 miles since getting it back so we shall see if things are OK. As mentioned already 1 of the sensors didnt connect from the dealer so I had the Tire shop install an after market unit(that write up is in its own thread)

Do you know if your driving was the only process needed to activate your sensors? The OM says to drive at +15 mph for 20 mins is all that is needed. I did that but my sensor failed to activate.

[mjbenedict]

I do know that every vehicle I've had that had sensors would activate automatically when I switched them. I run separate winter wheels/tires every year on my wife's 2016 Honda Pilot as well as my 2020 Ram 1500. I suspect the 1500 probably uses the same system as the HDs. The pilot replacements stated I needed a piece of hardware to sync them but the one I purchased was useless and I just drove it 3 miles and all 4 picked up. Swap them twice a year with no issues.
Other vehicles I have had that worked automatically when swapped with winter wheels/tires.
2015 F150
2010 Ram 1500
2009 Honda Pilot

Have yet to replace the ones on my 2020 Isata 5, my tire readings corrected after driving for a while. Haven't had an issue for about 8K miles. Knock on wood...

[TrailWayz]

Can we try to keep this thread specific to Ram service centers and move OT discussions to separate threads? Thanks.

[DCOWENS1]

Shallotte, NC Ram sevice center that will work on Ram 5500 on ground work. Does not have lift to do off ground work.

Victory Chrysler Dodge Jeep Ram
45 Naber Dr, Shallotte, NC 28470

https://www.victoryshallotte.com/

[Mike946]

Go Dodge in Red Deer Alberta Canada can service the 28ss for sure, their largest lift is 21 feet long and good for 35000 lbs. 28ss wheelbase is 18 ft. They can't do wheel alignments though. Plenty of other shops in Red Deer can do them on a truck this size.

GO DODGE RED DEER

29 Petrolia Drive
Red Deer, Alberta

Going in on the 2nd to start my TPMS adventures.

[Desert Boat]

Originally Posted by vlamgat

Update: after 3 visits and multiple calls to all the DFW RAM dealers, none of them have the heavy lift capability to do work on the rear of an Isata 5 of any size. Nor do any have an alignment capability for these chassis. Clay Cooley can do utility trucks but not at +31 feet and 19,000 lbs.

Doing some maintenance on the map, and noticed three prior DFW area reports that I wanted to check - previously reported by other users as doing I5 maintenance. Did you try these facilities and do they need to be moved to a different category?
- Chrysler Jeep Dodge City of McKinney
- Roger Williams Chrysler Dodge Jeep Ram (Weatherford)
- Dallas Dodge Chrysler Jeep RAM

Thanks

[vlamgat]

Originally Posted by Desert Boat

Did you try these facilities and do they need to be moved to a different category?
- Chrysler Jeep Dodge City of McKinney
- Roger Williams Chrysler Dodge Jeep Ram (Weatherford)
- Dallas Dodge Chrysler Jeep RAM

Thanks

Dallas Dodge said they cannot do it. Too big and too heavy.
Page 1 of this thread says that the Weatherford Dodge guys can do it but its 150 miles for me.

Did not contact Dodge McKinney as another 150 miles in another direction relative to using separate shops for alignment and tires that are just 25.

I cannot stress the need to talk to the Service Manager whoever you call. the Service Associates know nothing about their plant and equipment, the 5500, RVs, GVWR, and will say YES to just about anything to get/keep customers. I made 2 worthless trips based on assurances by the associates who "talked" to their manager. Unfortunately these managers are generally very busy and will not talk to prospective customers on a call in. Some do however call back on a voicemail message that is precise with respective to the need.

Some will do under the truck work such as oil and filters but not all. Grapevine Dodge/Ram can and did so. However that only gets you past the most basic of maintenance. The moment it has to go in the air...Nyet.

[Desert Boat]

Originally Posted by vlamgat

Dallas Dodge said they cannot do it. Too big and too heavy.

Page 1 of this thread says that the Weatherford Dodge guys can do it but its 150 miles for me.

Did not contact Dodge McKinney as another 150 miles in another direction relative to using separate shops for alignment and tires that are just 25.

….

Some will do under the truck work such as oil and filters but not all. Grapevine Dodge/Ram can and did so. …

Thanks. I have updated Dallas Dodge status on the Google Map to ground service only. No changes on the others.

The DFW area has gotten bigger since I grew up by White Rock Lake.

[Tmrut5]

So I had that done at a Phoenix truck/RV tire shop[/QUOTE]

Can you tell me the name of the shop? Also thanks for pointing out that Earnhardt can take in the I5

[toshu]

Originally Posted by Tmrut5

So I had that done at a Phoenix truck/RV tire shop

Can you tell me the name of the shop? Also thanks for pointing out that Earnhardt can take in the I5[/QUOTE]www.firebirdtire.com
Phoenix, Arizona
Their info and details are on the map.
Feel free to DM me if you need more details.

[Cookie86]

Originally Posted by Desert Boat

Also Hendrick CDJR in Concord
7630 Hendrick Auto Plaza NW, Concord, NC 28027
www.hendrickchryslerdodgejeepramofconcord.com
+1 704-467-8270

I have started a public Google Map with these locations at:

https://www.google.com/maps/d/edit?m...kV&usp=sharing

Will update as more are reported.

New Smyrna Chrysler Jeep Dodge RAM
2555 FL-44, New Smyrna Beach, FL 32168
386-424-1300
Huge New Service Bays, easy in and out.

[Guido79]

AutoNation Chrysler Dodge Jeep RAM
21777 Katy Fwy
Katy, TX, 77450

You can remove this dealer as capable of servicing ISATA5 RAM 5500 chassis. I was turned away for service on my ISATA5 28ss on Monday, 10/25/21. They said they don’t have a bay big enough and no 30,000 LB. Lift as mentioned on this thread.

[SusieR]

Originally Posted by Guido79

AutoNation Chrysler Dodge Jeep RAM
21777 Katy Fwy
Katy, TX, 77450

You can remove this dealer as capable of servicing ISATA5 RAM 5500 chassis. I was turned away for service on my ISATA5 28ss on Monday, 10/25/21. They said they don’t have a bay big enough and no 30,000 LB. Lift as mentioned on this thread.

Did you speak to the service manager? They serviced our 2019 I-5 30FW. They had one lift that would handle it and the back door was tall enough.

[Desert Boat]

AutoNation Chrysler Dodge Jeep RAM
21777 Katy Fwy
Katy, TX, 77450

Two reports of successful service, from DaveBR and SusieR, so I think it stays on the map for now.

And it pays to talk to the service manager, especially when there are prior reports of successful service, specifically quoting the large doors and lift capacity.

[Delco Bobby]

I bought a RAM 1500 at Fred Frederick Dodge in Easton, Maryland.

I was told they can lift and service my REV.

I asked about servicing Isata 5 . The answer was probably because they also have a truck facility for commercial trucks. They advised to confirm with service manager. 410-822-2100

8562 Ocean Gateway
Easton, MD. 21601

This is not absolute confirmation but may help someone in need.

[vlamgat]

Originally Posted by Delco Bobby

I bought a RAM 1500 at Fred Frederick Dodge in Easton, Maryland.

I was told they can lift and service my REV.

I asked about servicing Isata 5 . The answer was probably because they also have a truck facility for commercial trucks. They advised to confirm with service manager. 410-822-2100

8562 Ocean Gateway
Easton, MD. 21601

This is not absolute confirmation but may help someone in need.

You will probably find, and I hope I am wrong, that they can indeed service the 5500 Chassis utility vehicles but not ones that are 13 feet tall and weigh 18000 lbs and have 210" wheel bases.

As others have suggested you must talk to the Service Manager. No one else knows enough to answer this question especially the Service Advisor community.

[Delco Bobby]

Originally Posted by vlamgat

You will probably find, and I hope I am wrong, that they can indeed service the 5500 Chassis utility vehicles but not ones that are 13 feet tall and weigh 18000 lbs and have 210" wheel bases.

As others have suggested you must talk to the Service Manager. No one else knows enough to answer this question especially the Service Advisor community.

Yup, they had utility line trucks there for service which is why I asked.

[Mike946]

Originally Posted by vlamgat

You will probably find, and I hope I am wrong, that they can indeed service the 5500 Chassis utility vehicles but not ones that are 13 feet tall and weigh 18000 lbs and have 210" wheel bases.



As others have suggested you must talk to the Service Manager. No one else knows enough to answer this question especially the Service Advisor community.

Yup, Innisfail Dodge said they could service the rv. Then I went for a tour of the shop, their lift was in the middle of the shop 90 degrees from the entry lane. They could do it but it would involve moving some other vehicles out of the shop and lifting the back end and moving it manually to align it with the lift. So technically they could do it but practically no.