Replacing Polished Tile in Dynamax XL

LTZ470 · 08-10-2018, 09:30 AM

Due to one cracked tile may have to replace the complete floor, not very comfortable with doing that....

The tiles interlock and if they take out the cracked one they have to remove the rest...

Needless to say the new RV excitement has worn off to dismay...

**bclemens** · 08-10-2018, 09:33 AM

"The tiles interlock and if they take out the cracked one they have to remove the rest..." and who told you this?

I'm not even sure where to start. One cracked tile does not mean you need to replace the entire floor. I actually just found a cracked tile in my house. MY HOUSE...that doesn't move. I don't think it was cracked when the house was built

We can replace one single tile...we do it all the time. Dealer can actually do it. In fact the Snapstone site has a video how to do it.

LTZ470 · 08-10-2018, 09:40 AM

Quote:

Originally Posted by bclemens

"The tiles interlock and if they take out the cracked one they have to remove the rest..." and who told you this?

I'm not even sure where to start. One cracked tile does not mean you need to replace the entire floor. I actually just found a cracked tile in my house. MY HOUSE...that doesn't move. I don't think it was cracked when the house was built

We can replace one single tile...we do it all the time. Dealer can actually do it. In fact the Snapstone site has a video how to do it.

This was found cracked and recorded during PDI, I too thought easy peasy, it seems that it is not as easy as I thought it would be?

Have had plenty of tile laid as well, never once had to polish/clean it myself or repair it either...funny that Dynamax would expect a buyer to polish/clean their own tile after purchase...

Another note the Dealer suggested the cracked tile was done at the factory when they were drilling the hole for the door stop pin and it should have been repaired at that time but wasn’t....

**bclemens** · 08-10-2018, 09:46 AM

1. it is easy peasy. Cut the grout, cut the plastic tabs, replace tile.

https://www.youtube.com/watch?v=VuDd3WneDyE

2. I don't know that we expect a customer to clean their own tile...but certainly we expect a dealer to if it is not up to snuff. Every car I have purchased, the dealer cleaned the carpets, wiped the dash, washed it. We expect the dealer to do the same.

3. They can suggest all they want. If it was, then it would have been noted on the "Dealer check in sheet" and it was not. Most likely, we drilled a hole for the door stop...that created weakness in the tile and it cracked. The tile I have at home...it was tile that was at the corner of a shower. It was a cut tile and we all know a cut tile is weaker and can crack out of the cut. Which is why I will likely not replace it, but just put a dab of silicone to make sure it doesn't flake out. But I have no intention of taking off base trim to replace a tile that is within 6" of the wall.

You are welcome to do what you like...maybe instead of a floor stop, they can drill for a wall stop.

FOURWHL · 08-10-2018, 09:48 AM

Replacement instructions from file mfgr with helpful video

SnapStone | Repair Instructions - Already Have SnapStone

Definitely don’t have to do the whole floor for one tile

halla · 08-10-2018, 11:14 AM

Good luck removing the whole floor, it is under the bathroom walls. Not sure why everything on your rig becomes such a huge ordeal. Take a deep breathe and ask some of us before you get bent out of shape. My 2 cents, not meant to make things worse

Motorhome1 · 08-10-2018, 11:16 AM

Totally agree with Halla. Before I do anything I ask on this Forum.
I have saved so much time and learnt such a lot.

bshort · 08-10-2018, 11:22 AM

Quote:

Originally Posted by halla

Good luck removing the whole floor, it is under the bathroom walls. Not sure why everything on your rig becomes such a huge ordeal. Take a deep breathe and ask some of us before you get bent out of shape. My 2 cents, not meant to make things worse

Probably expects things to be delivered correctly after dropping over a quarter million dollars on a vehicle.

Dp26 · 08-10-2018, 11:34 AM

My house still has one bad tile from the 2014 earthquake. A bottle of wine landed just wrong and broke a porcelain tile. It is covered by a piece of duct tape and a rug. It is the one spot where we can still see how the quake choose to make the grout a rose' color... I also have footage of our expedition bouncing in the street, and our car bouncing enough to scoot a bit down the driveway. Point is, it can be fixed, and is just an annoyance, not life changing...

The one damage that upsets me was glasses which survived the 1906 quake did not survive 2014, but then again, just possesions.

halla · 08-10-2018, 11:40 AM

Quote:

Originally Posted by bshort

Probably expects things to be delivered correctly after dropping over a quarter million dollars on a vehicle.

I see your point complaining fixes it? Part of the pdi is making sure you get it the way you want and what you paid for. Things happen after and we all miss things on pdi.

My point, ask questions here and find out if they can be fixed before you worry about replacing an entire floor.

FOURWHL · 08-10-2018, 11:44 AM

I think the under lying theme here is he clearly can build a superior coach and intends on doing such. I will continue to watch it all unfold

**bclemens** · 08-10-2018, 12:19 PM

Oh bother.

LTZ470 · 08-10-2018, 12:48 PM

Quote:

Originally Posted by halla

I see your point complaining fixes it? Part of the pdi is making sure you get it the way you want and what you paid for. Things happen after and we all miss things on pdi.

My point, ask questions here and find out if they can be fixed before you worry about replacing an entire floor.

Replacing entire tile floor came from dealer service manager and was a shock to me as well...

Yes, it was confirmed and photos take during PDI, I was informed the one tile could be replaced easily without issues they would just need to order it...

When I returned it for second dealer visit to repair Hit List I was informed that they may be replacing ALL the tile floor as they had to do it on SEVERAL DX3's that were built with aluminum framing...just saying...

LTZ470 · 08-10-2018, 12:56 PM

Quote:

Originally Posted by FOURWHL

I think the under lying theme here is he clearly can build a superior coach and intends on doing such. I will continue to watch it all unfold

Not intending on starting anytime soon...lol...but improved QAQC and more thought process would have saved MANY of these items from even being brought up or posted?...like cleaning the tile after laying it?...

So you Gents think I should just bite the bullet and live with the issues and keep everything under the radar...it is what it is don't worry be happy you spent $265,000 then another $10,000 on repairs and making everything right on it...? Not to mention 2-1/2hrs to Dealer one way, fuel, wear and tear, and my time?

I'll bet you a dime to a donut that there are MANY reading these threads that realize improvement and MORE "Attention to Detail" will come from these threads...

FOURWHL · 08-10-2018, 01:26 PM

I don’t think anybody is disagreeing with you there

Just the “sky is falling” approach to each issue is a bit silly

LTZ470 · 08-10-2018, 01:31 PM

Quote:

Originally Posted by FOURWHL

I don’t think anybody is disagreeing with you there

Just the “sky is falling” approach to each issue is a bit silly

Cracked completely across with rough edges...it should have been addressed...#1 at Dynamax Factory then #2 by Dealer as it also sat there for a month prior to delivery...

BUT here I am the bad guy...shame on me...lol...

**bclemens** · 08-10-2018, 01:59 PM

Here we go again....
1. Tile cracked, "should be" addressed. You claim that it was cracked from the factory, but you have absolutely zero proof of that. I'll say this, if it was cracked from the factory I absolutely agree that it should have been addressed.....but you don't know this and yet keep claiming it was, without anything to back that up other than "the dealer suggests". It is just as likely that we installed the tile, drilled the hole, but after repeated use as a door stop or bouncing down the road, the door stop flexed, moved, or whatever and the tile cracked. I have a stick built home and it had a tile cracked...I think the issue people have is that you have a tile cracked and make it seem like it should never have happened and its just a lack of QC that caused it. I will also agree, the dealer should have take care of the cracked tile....but where is it? As a door stop, it was likely behind a door and not easily seen. I did not see the crack in my tile for 4 months...and it was right at the entry to the shower.

I will go on record so that everyone is on the same page who might be reading this. We tile the floors. These floors go down the road. There is a potential that you will end up with a cracked tile. They are replaceable, just like in a home. Take one out, put one in. If you are expecting your coach to arrive with zero cracks and to never ever have a crack...I will gladly substitute linoleum in place of tile. If you are expecting a perfect motorhome with nothing ever needing to be done, repaired or potentially touched up...do not buy a one. This is similar to a stick built home and there may be a punch list of items that you want addressed. Last time I checked Prevost, Tiffin, Newmar...all had warranty departments and I am guessing they are staffed by more than one, bored guy just waiting to take calls from overjoyed customers with nothing but high fives and kudos.

2. measuring a 3/4" variance between two adjustable parts and claiming "frame issues" is completely misleading.

I have zero issue with anyone posting their defects. I do take issue with people posting cause or intent when they don't understand the process.

A picture of a cracked tile and "Cracked tile on XL///hey I have a cracked tile, is this a big deal or not?" is fine. A picture of the gap "gap in XL front bumper to hood" is fine as well. solicit some ideas...see if anyone else has seen this. But "Frame Issues in Dynamax XL" is like a news site with overly dramatic headlines to get views. I understand the media posting sensationalized titles as click bait...but I didn't think I'd have to deal with it on a forum.

LTZ470 · 08-10-2018, 02:13 PM

Quote:

Originally Posted by bclemens

Here we go again....
1. Tile cracked, "should be" addressed. You claim that it was cracked from the factory, but you have absolutely zero proof of that. I'll say this, if it was cracked from the factory I absolutely agree that it should have been addressed.....but you don't know this and yet keep claiming it was, without anything to back that up other than "the dealer suggests". It is just as likely that we installed the tile, drilled the hole, but after repeated use as a door stop or bouncing down the road, the door stop flexed, moved, or whatever and the tile cracked. I have a stick built home and it had a tile cracked...I think the issue people have is that you have a tile cracked and make it seem like it should never have happened and its just a lack of QC that caused it. I will also agree, the dealer should have take care of the cracked tile....but where is it? As a door stop, it was likely behind a door and not easily seen. I did not see the crack in my tile for 4 months...and it was right at the entry to the shower.

I will go on record so that everyone is on the same page who might be reading this. We tile the floors. These floors go down the road. There is a potential that you will end up with a cracked tile. They are replaceable, just like in a home. Take one out, put one in. If you are expecting your coach to arrive with zero cracks and to never ever have a crack...I will gladly substitute linoleum in place of tile. If you are expecting a perfect motorhome with nothing ever needing to be done, repaired or potentially touched up...do not buy a one. This is similar to a stick built home and there may be a punch list of items that you want addressed. Last time I checked Prevost, Tiffin, Newmar...all had warranty departments and I am guessing they are staffed by more than one, bored guy just waiting to take calls from overjoyed customers with nothing but high fives and kudos.

2. measuring a 3/4" variance between two adjustable parts and claiming "frame issues" is completely misleading.

I have zero issue with anyone posting their defects. I do take issue with people posting cause or intent when they don't understand the process.

A picture of a cracked tile and "Cracked tile on XL///hey I have a cracked tile, is this a big deal or not?" is fine. A picture of the gap "gap in XL front bumper to hood" is fine as well. solicit some ideas...see if anyone else has seen this. But "Frame Issues in Dynamax XL" is like a news site with overly dramatic headlines to get views. I understand the media posting sensationalized titles as click bait...but I didn't think I'd have to deal with it on a forum.

Then why am I having to do this job of sorting these issues out? Any particular reason? When ALL of them should have, could have, and were not addressed at the proper level?

Cracked tile is a BIG deal to me the buyer...110%...

A frame issue is a BIG deal to me the buyer...110%...

Even the Service Manager said it looks like something on the frame out of whack, why in the he!! if it was a misadjusted bumper would he want to put it on an alignment rack to measure it up?

Here I am the bad guy again...lol...thats one way of addressing the issues put them back on the buyer...

FOURWHL · 08-10-2018, 02:37 PM

Quote:

Originally Posted by LTZ470

Then why am I having to do this job of sorting these issues out? Any particular reason? When ALL of them should have, could have, and were not addressed at the proper level?
.

Because you are the owner of this motor home. Because you get to decide when your happy with the product. Because if you just sit back and expect it to magically meet your expectations without some involvement you’re going to continue to be disappointed.

Do you have to go it alone? Hell no.

You’ve got resources surrounding you. Some will argue the best in the industry. But instead of working with them (the dealership, the factory, this forum) you seem to actively try to alienate them at every turn because you feel you’re owed something for your frustrations.

Back on topic, I’ve had my fair share of tile problems. Been back to the factory twice for repairs and still have tiles cracking. At every turn I’ve had nothing but support from dynamax in getting them sorted out. But I haven’t thrown a single tantrum either. I’ve driven 300 round trip each time because it’s my coach. This is part of RV ownership no matter how much you spend. Having a company that will be your ally is one of the best things there are but you’ve got to get out of your own way of you want to take advantage of that

**bclemens** · 08-10-2018, 02:45 PM

lol...
this will be my last post as I see there is nothing I can do to help here. I will no longer attempt to clarify and set any record straight. You can claim whatever you like, I just hope that future customers are smart enough to separate fact from allegations.

1.The tile, I see that the dealer has submitted and we approved a request to clean the floor tile back on 7/19. A cracked tile, is a big deal, I have never said otherwise. To expect to never have a cracked tile in a mobile unit that flexes, is in my opinion, unrealistic.

2. A frame issue is absolutely a big deal...if in fact that is what you have, but I have seen no evidence that would lead me to believe that's what is is. Why would a service manager say something looks out of whack? I don't know...why would he say a floor needed replaced to change one tile. Earlier, you called them amateur part replacers or something like that who knew nothing, now they are experts?

I'm not putting anything back on the buyer...just asking the buyer to wait for confirmation before making wild claims and accusations.

Pictures just for reference for anyone interested.

The first image is the cracked tile and it is actually a pocket door. There is a hole that is drilled in the tile that allows the door "locking mechanism" to engage into the floor. If we drilled the hole, locked the door back for travel, there is a very good possibility that there is play back and forth as the vehicle travels down the road and could have cracked in transit. It would typically not leave here like that...but I'll be the first to admit anything is possible. Certainly fixable and I would likely cut the tile to the door and then grout that edge...I would not continue it under the door frame. PS. that is blue painters tape. So that crack is no longer than the width go that tape. 1"-2" at most.

the 2nd image is of the "floor register" close up. These are not technically floor registers. I would agree, makes no sense to install floor registers in the floor before grouting...but they're actually baseboard vents.

The 3rd image is backed away...so it looks like the guy that grouted the floor was trying to get tight to the baseboard and got some grout on there. as you can see from the image though, it is on the bottom and not easy to see. Not making excuses...Just giving a real world view for others to make their own judgment. This was approved under warranty.

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