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Old 10-21-2020, 10:48 AM   #1
Join Date: Sep 2018
Posts: 35
Warranty information

I purchased a 2018 Isata 3 in September 2018 new. Mercedes says itís a 2017 chassis. My question is the coach was purchased and titled in 2018 does the Mercedes warranty run from 2018 or 2017?
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Old 10-21-2020, 11:02 AM   #2
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Join Date: Nov 2007
Location: Bristol, IN
Posts: 14,583
Like ALL motor vehicles they all have their own policy for a "Delayed Start Warranty"

That means it normally starts the day that you pick it up.

There is one exception, unlike Ford, Chevy, Chrysler...Mercedes says "The warranty starts on retail delivery or 18 months from (their) Manufacture date" That is their policy, not ours....and we have been fighting it for some time.
Please post questions as a "New Thread" (not private message) so that others can benefit from the answers. Use Private Messages for sensitive information only. Owners manuals are available online and via iPhone/Android Apps.https://www.dynamaxcorp.com/OnlineManual.aspx Don't forget to subscribe to our YouTube page for "How To" videos and updates https://www.youtube.com/c/DynamaxRVs/
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Old 10-21-2020, 11:13 PM   #3
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Join Date: Jan 2018
Location: Colville, WA
Posts: 316
I found out about this the hard way. I purchased my 2019 ISATA 3 on a 2017 MB in May 2018. I picked the unit up at the dealer in Grand Rapids the day after it was delivered. I thought I would have a two year warranty which would have lasted until May 2021.
However, when I took my coach in for servicing this past May, I was told by the dealer that my warranty would expire in November 2021 which means that I only received an 18 month warranty. On a positive note, they did fix the AC freeze up problem at no cost.
2019 ISATA 3 FW
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