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08-07-2018, 11:42 AM
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#1
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Junior Member
Join Date: Aug 2017
Posts: 15
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Warranty parts
We purchased a Dynamax Force last year and I am very close to hanging a “For Sale” sign around its neck. In early July, we had to take it in for service because of a slide issue. We were told the motor had to be replaced and the part ordered. Dynamax approved the warranty parts and labor but apparently we have to wait on the manufacturer to supply the part as Dynamax does not have them in stock. (For an RV built only 1 year ago and still under warranty, I find that odd but whatever) No one seems to be able to tell me when I can expect these mystery parts to arrive. I have even offered to pay for overnight shipping only to hear ... crickets....We have been planning a trip with our friends who recently purchased a Renegade similar to ours...maybe we can bunk with them...if anyone has any suggestions, please advise.
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08-07-2018, 11:45 AM
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#2
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 19,564
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Who are you taking to? I just had a conversation in staff this morning about a customer that had their coach in service for a month....the dealer just ordered parts yesterday. Not saying that is you, but if you tell me who at Dynamax you are talking to...or dealer/VIN I can check on it.
Lippert requires to handle their parts/service directly with the dealer. So it is likely we do not stock their parts for that reason.
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Sales-Service-Parts https://dynamaxcorp.com/contact-us
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08-07-2018, 01:56 PM
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#3
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 19,564
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I was able to pull up the coach off of last name and model....
8/11/17 - Coach purchased
7/26/18 - Dealer submitted four web claims (means they fill this out on a website, they do not require our interaction), one of which was the slide out.
7/27/18 - those web claims were approved by my people
8/3/18 - dealer submitted a web order for slide out motor. This is also a web order, meaning, we have pictures of all the parts so the dealer can go in, pick the parts they need from our system and anything that is in a web claim has pictures of the part. It appears they ordered a motor for an in-wall slide and not a below floor slide that you have. It looks like my people may have caught that.
8/7/18 - 11:38 AM a Ron Tiller emailed Brian Meeks asking if he had good news. asked for return call or email.
8/7/18 - 1:43 PM. Brian Meeks responds that the dealer ordered the motor....however he wanted to confirm the motor and asked the dealer for a picture.
We still do not have that picture. The only reason they asked for the picture is because the motor that was ordered is not the motor we show for that unit...so we're trying to resolve that.
I'm in the process of trying to figure out if we have the motor that they ordered in stock (wrong) or the motor that they actually need in stock.
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Sales-Service-Parts https://dynamaxcorp.com/contact-us
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08-07-2018, 08:39 PM
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#4
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Junior Member
Join Date: Jul 2018
Posts: 10
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Attached are the photos.
  
Thanks,
Robin Tiller
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08-08-2018, 09:27 AM
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#5
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 19,564
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Now that we have informed the dealer of the part they really meant to order, it has gone out NDA. 1ZY828Y20144648862
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Sales-Service-Parts https://dynamaxcorp.com/contact-us
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08-08-2018, 11:17 AM
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#6
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Junior Member
Join Date: Jul 2018
Posts: 10
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Thank you.
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08-10-2018, 04:50 PM
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#7
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Junior Member
Join Date: Jul 2018
Posts: 10
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Just received a notification, the wiring harness was shipped today. Ron is a little upset that it wasnt overnighted when he specifically advised he would pay for the additional shipping cost. They will probably receive it late Tuesday so maybe they will get started Wednesday..??
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08-10-2018, 05:56 PM
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#8
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 19,564
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The only part we knew was needed was the motor, which we overnighted at our cost. The harness likely came direct from LCI. Or sometimes they still ship ground if the eta is 2 days. For example, if we shop Friday and eta is Monday for ground freight, No sense in shipping overnight unless our designate Saturday delivery and the deale likely isn’t installing it then anyway.
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Sales-Service-Parts https://dynamaxcorp.com/contact-us
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08-10-2018, 06:32 PM
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#9
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Junior Member
Join Date: Jul 2018
Posts: 10
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From Day 1, the harness was on the order with the motor. They shipped it 3 Day Select! My issue with the entire situation is... The problem was diagnosed mid-July. It was submitted for warranty approval which took days then thrown back to the service dept. to order parts. A week later we were told parts were backordered. With technology these days, I find the process inefficient at best. Had you (BClemens) and Brian Meeks not stepped in, I'm not sure where we'd be. Let's just hope the magic harness arrives Tuesday and they can get started.
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08-16-2018, 09:18 PM
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#10
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Junior Member
Join Date: Jul 2018
Posts: 10
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Picked up our Force today and it's as good as new. We are so pleased with this coach and cannot wait to get back on the road!
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08-17-2018, 08:23 AM
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#11
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 19,564
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Glad to hear it finally got taken care of.
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Sales-Service-Parts https://dynamaxcorp.com/contact-us
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