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Old 01-11-2019, 10:24 AM   #1
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We need to know everything rant.

I just recently had a dousy. Customer had lots of issue with battery and inverter. Had it to the dealer MULTIPLE times, and was super frustrated, finally reached out to me at their wits end. So we got it here. When we checked the batteries, they were toast. "Well that's why they weren't holding a charge, they had been allowed to fully drain way too many times. Also explains why your inverter kept going out". So we put in brand new batteries, changed the inverter to a new magnum style. Everything seemed to be working as designed.

In the end, it came back yet again.

So my guys dig in a little further this time when it came back and the inverter plug was scorched, we started tracing some wires. Found an outlet that we did not install And then a 2nd outlet that we did not install. Neither to code. One if not both went direct to the inverter and bypassed our breakers. So I reach out and ask who did the wiring. "Well I only added two outlets, not several. One so I could charge my phone and one to put a heater in the bathroom". (Smack my head).

Not one time was this ever mentioned...and both were installed, unprotected and without GFI in either location. So no matter what they disconnected, if that heater was plugged in, it was going to draw those batteries down to nothing, unless the 50amp main was cut.

Of course this entire time...it was all our fault. We have enough of our own mistakes, and we would have been happy to fix theirs, if they had just owned up to it.
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Old 01-11-2019, 10:38 AM   #2
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Originally Posted by bclemens View Post
I just recently had a dousy. Customer had lots of issue with battery and inverter. Had it to the dealer MULTIPLE times, and was super frustrated, finally reached out to me at their wits end. So we got it here. When we checked the batteries, they were toast. "Well that's why they weren't holding a charge, they had been allowed to fully drain way too many times. Also explains why your inverter kept going out". So we put in brand new batteries, changed the inverter to a new magnum style. Everything seemed to be working as designed.

In the end, it came back yet again.

So my guys dig in a little further this time when it came back and the inverter plug was scorched, we started tracing some wires. Found an outlet that we did not install And then a 2nd outlet that we did not install. Neither to code. One if not both went direct to the inverter and bypassed our breakers. So I reach out and ask who did the wiring. "Well I only added two outlets, not several. One so I could charge my phone and one to put a heater in the bathroom". (Smack my head).

Not one time was this ever mentioned...and both were installed, unprotected and without GFI in either location. So no matter what they disconnected, if that heater was plugged in, it was going to draw those batteries down to nothing, unless the 50amp main was cut.

Of course this entire time...it was all our fault. We have enough of our own mistakes, and we would have been happy to fix theirs, if they had just owned up to it.
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Old 01-11-2019, 10:38 AM   #3
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Brian......

I’ve followed your help to owners forever. Dynamax people are so lucky to have you on their side.....more than most know.

But there are those who remind me of someone’s signature which reads....

“I can fix anything. Or I can fix it so nobody can”.
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Old 01-11-2019, 10:44 AM   #4
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Everyone seems to be afraid to let is know the truth...or maybe we'll "void their warranty". We would fix most things, even if it was your mistake. We just have to know...and we don't want to know so we can void your warranty, we want to know so we can fix it properly and your coach works.

Correction..."some people"... most of the people on here and most of who we deal with are honest, up front, neighbor type people and we will bend over backwards for them. And there are a VERY small percentage that are not. It just seems that VERY small percentage are 90% of the frustration and force us to draw "hard lines" and make policies that effect the majority.
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Old 01-11-2019, 10:44 AM   #5
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Hats off to you Brian. I'm in a similar position where I work and I get equipment back from customers that they "modified" just a little and want us to repair under "Warranty".

Keep up the good work Sir.
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Old 01-11-2019, 10:46 AM   #6
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Wow...! This is the kind of crap that is going to muck things up for the rest of us. I cannot understand why the owner didn't put 2 and 2 together and say something about adding outlets...especially for a heater. Truly, "you can't fix stupid...".
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Old 01-11-2019, 10:50 AM   #7
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Wow...! This is the kind of crap that is going to muck things up for the rest of us. I cannot understand why the owner didn't put 2 and 2 together and say something about adding outlets...especially for a heater. Truly, "you can't fix stupid...".
But Duct tape will help muffle the sound.
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Old 01-11-2019, 10:52 AM   #8
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Originally Posted by bclemens View Post
Everyone seems to be afraid to let is know the truth...or maybe we'll "void their warranty". We would fix most things, even if it was your mistake. We just have to know...and we don't want to know so we can void your warranty, we want to know so we can fix it properly and your coach works.
That's more than fair, there are plenty of folks on this forum, including BC, that are smart enough and have the knowledge and experience and are willing to share the right way to make modifications (or not make them), all you have to do is ask!
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Old 01-11-2019, 10:54 AM   #9
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DIY electric should be a criminal offense!
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Old 01-11-2019, 11:10 AM   #10
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DIY electric should be a criminal offense!
This is EXACTLY why Brian is in this situation. The guy thought he would get in "trouble" for his shoddy work. He could have simply said that "I had these outlets installed..." and not "I put these in myself" and saved face and the wrath of Brian.
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Old 01-11-2019, 11:13 AM   #11
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thanks Brian, it goes to show that not only us, and our rv techs, but also FR's own techs can easily think we've 'handled' an electrical situation, and yet .... 'not really'!
(especially when it comes to batteries)
Some folks think that an inverter is just 'unlimited' power, but yet complain when things 'fail' and therefore it must be the factory's fault.

Someone else on a similar forum was complaining that their inverter was inferior, and the manufacturer should have installed one that would 'do everything they expected to do with it', without regards to the fact that inverters, at least the majority of sized units for RVs, are NOT designed for electric heaters!
Now the owner also wants to know 'why' they were not told this information BEFORE they purchased the coach. Yes, some folks you just can't help. Everybody 'else' is to blame.
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Old 01-11-2019, 11:36 AM   #12
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Thanks for posting this BC. I hope everyone one on this forum reads this thread! I've said it on here many times I have a lot of experience owning many different kinds of RV over 40 years and my I 5 is one of the best out there! Thanks for all you do.

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Old 01-11-2019, 11:40 AM   #13
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I call it the "lawyer's plight." Customers/clients only tell you the information they think is important. They need to tell the entire story and let the expert determine what is and is not important. It's human nature. It won't ever change. Help me help you!
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Old 01-11-2019, 03:04 PM   #14
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Brian, good story on how you and the folks at Dynamax make the extra effort to support customers with warranty problems. I have been a beneficiary of this support and am grateful.
Also a good lesson for us owners who do modifications to our units. We need to have the knowledge and skills to do the mods without screwing something up and the wisdom to know when to let a professional do the job.
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Old 01-11-2019, 03:46 PM   #15
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Its a shame folks do this and just screws it up for the honest folks. Thanks for sharing. Later RJD
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Old 01-11-2019, 04:48 PM   #16
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But Duct tape will help muffle the sound.
Especially if you use multiple layers of it.

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Old 01-11-2019, 06:22 PM   #17
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DIY electric should be a criminal offense!
Got that right! I now refrain from helping people with electrical problems who admit they know nothing about electricity. They need to call "the guy".
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Old 01-11-2019, 07:07 PM   #18
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"I'm really trying to learn to LIKE people.....but they're so fricking stupid!!" .....
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Old 01-11-2019, 07:17 PM   #19
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Its a shame folks do this and just screws it up for the honest folks.
That is the real problem with people acting this way!
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Old 01-11-2019, 07:33 PM   #20
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Anyone that is so ignorant to think they can run a resistive electric heater off one or two deep cycle batteries was most likely too ignorant to realize that what they had done was anything terrible.

Note that I used "ignorant" and not stupid. You can be very intelligent but uninformed about a particular subject. Trust me on this...after retiring from aerospace/defense engineering I ran into many brilliant people....that couldn't make a pot of coffee. :-)
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