Great Land of Goshen!

[Jimsue]

At least as far as service on our Sabre at HQ in Goshen...

We were recently preparing to depart on a long-awaited trip with our new to us 2013 saber 31 R KOK -6 . Much to my dismay I noticed that the The white plastic glide rail had cracked, came loose, and was hanging on the exterior of our Sabre.
Because it was Friday and we were planning on the following Monday I was not very optimistic that I could get it fixed in time for our departure date. In desperation, I called Carey Jones at the saber division of forest river in Goshen Indiana, about a 100 mile drive from our house in grand rapids Michigan. Carrie could not have been more helpful and he really went out of his Way, along with Curtis Carlson also with saber, to see to it that I was able to get an appointment the following Monday to get the problem fixed.

On Monday morning bright and early we are on our way to Goshen and I could not have been happier with the service we received. Not only was the problem fixed immediately, thanks to the great technicians , but we were personally greeted by general manager Jeremiah Grubert and given a very educational and extensive tour of the manufacturing facility in Goshen. Jeremiah also saw to it that a few other issues that we had not requested service on were taken care of and we were off and on our way to our vacation in land between the lakes by noon that day. Thank you Jeremiah, Curtis, Carrie, and The Technical Support staff at the Sabre division. Good luck Morel mushroom hunting to both of you and once again thank you so much for your help in making our vacation possible. Happy trails, Jim and Sue


Sent from my iPhone using Forest River Forums

[DDC]

Great to hear stories like this as so many we seem to get exposed to are negative

[dblr]

Yes great to hear another good story regarding a Forest River product and service!!!!

[mikeysotp]

Good for you! Unlike you am not so close. From CT. In your opinion would it be worth it for me to try to get out there when they have mine in for service if they are willing to give me the tour?

[ependydad]

Originally Posted by mikeysotp

Good for you! Unlike you am not so close. From CT. In your opinion would it be worth it for me to try to get out there when they have mine in for service if they are willing to give me the tour?

Having dealt with factory returns, if you can go out to do an inspection before its returned to you- that's what you should do.

The factory tour IS pretty awesome especially if it's one-on-one. Here's mine from a couple of years ago:
Learn To RV: Palomino Sabre Factory Tour Photos

[mikeysotp]

I'm picking up what you are laying down! Guess I'll see if I can work something out.

[jgourlie]

Thank you so much for sharing this...It's great to hear the positive stories.

[Pirates55]

My unit is at the factory now for repairs. Thanks for the positive words. I have about lost all confidence in my Sabre and Forest River and positive words really help.

[Jimsue]

Talk to Jeremiah or Curtis...they are very willing to help.


Sent from my iPhone using Forest River Forums

[Jimsue]

I agree with Epenydad... Are you hauling it there yourself, or is it being transported? Regardless, it would be best to check the repair right at the facility.


Sent from my iPhone using Forest River Forums

[Pirates55]

Thanks Jim. I will see if I can find the contact info for Those guys you mentioned and shoot them an email this week.


2015 Sabre 36QBOK-7
2007 F-350 Diesel FX-4
China Grove,NC

[Jimsue]

Jeremiah Grubert: jgrubert@forestriverinc.com

Curtis Carlson
ccarlson@forestriverinc.com


Sent from my iPhone using Forest River Forums

[Brad V]

Great to hear you had such good service. I had the same problem with my glide bar while on vacation last month. I brought the camper to my dealer back home, and he said the slide in would have to be removed to make the repair. He estimated $800 for the service. I told him to hold off for now. Do you know if the glide bar on your unit could be replaced/repaired without removing the slide-in? Also, curious what you were charged if you're willing to share.


Sent from my iPad using Forest River Forums

[Westielover]

Sabre I have model33ckts was at factory two days and Cary, rob,and Dennis were very helpful and things that were above and beyond to say the least hope they can bring things back at sabre they are the best westielover herb and carol krout

[Jimsue]

No charge on the repair, even though I was out of warranty.
I read elsewhere here that the original glide plate was not manufactured correctly by the supplier, who drilled too large holes, resulting in a propensity for cracking under pressure. When I pointed this out to Curtis, he agreed to make it right.
Slide did not have to be removed...interior facia boards, trim and several other components had to be removed...took about two hours.


Sent from my iPhone using Forest River Forums

[janice parker]

We had repairs done at the factory on our way home from our winter trip - and yes, could not have asked for better service!!! Thanks to Cary and Rob!