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09-09-2016, 09:13 AM
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#1
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Junior Member
Join Date: Mar 2015
Location: Austin
Posts: 4
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Names and Numbers
We left our Sabre at the factory following the Rally a few weeks ago. They told us that it should be ready by the end of the week. The only info that we have received is that it is not yet ready. Cary Jones did inform us that he was leaving the company, effective yesterday. He gave us no names or info as to who we will be dealing with after he is gone. No one is answering our calls or responding to our voice mails.
Can any one suggest to us who we can call or email?
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[SIGPIC]
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09-09-2016, 09:49 AM
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#2
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Senior Member
Join Date: Mar 2015
Location: CT
Posts: 365
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Sorry I can't help, but just wanted to say good luck. This is what they do over there. In one year I went from dealing with Gary Grigsby to Curtis Carlson to Jeremiah Grubert to Cary Jones. You get the same story each time, the person suddenly left the company. In reality they have so many divisions, branches, LLCs, whatever, that they are just constantly moving people around in some sick and twisted shell game just to keep putting you off.
__________________
2015 Ram 3500 CC SRW SB 6.7 Cummins
2015 Sabre 36QBOK-7
Nights Camped, 2015: 23, 2016: 27, 2017: 29, 2018: 22, 2019: 29
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09-09-2016, 09:50 AM
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#3
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Senior Member
Join Date: Jun 2016
Posts: 643
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Sorry i cant help you but just wanted to say that sucks and Welcome to the forum! Pretty sure someone on here can help you, never an issue getting things resolved on here.
Good luck!
__________________
2012 Rockwood Signature Ultra Lite 8312SS riding on Gladiator rubber.
2004 Ford F350 (Black Beauty) CC, SB, 6sp, 6L work horse.
Camped 
2016 - 21 nights
2017 - 42 + scheduled....
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09-09-2016, 10:13 AM
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#4
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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I looked on the dealer warranty contact sheet. It shows still shows Cary but also has a Tara as Sabre warranty contacts:
Tara Hershberger
thershberger@forestriverinc.com
Phone: (574) 642-3052
Fax: (574) 642-3431
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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09-09-2016, 10:47 AM
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#5
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Junior Member
Join Date: Mar 2015
Location: Austin
Posts: 4
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Tara is also not answering or returning calls. But she may not be back at work yet....she was hospitalized during the rally.
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[SIGPIC]
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09-09-2016, 11:31 AM
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#6
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Senior Member
Join Date: May 2011
Location: south Kansas City area
Posts: 1,298
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Sorry you are having issues and I fully understand what you are going through. I have had a Sabre for two years and have been through a handful of people. Had not heard about Cary and Tara until I read this. They are supposed to make arrangements to pick up my trailer in November to take it back to the factory. I haven't heard from anyone since the Rally so I guess I know why now. I wonder if I am on schedule. Good Luck!
__________________
Randy and Patty
2015 Sabre 33 CKTS-6 Platinum Edition
Reese 16K Slider hitch
2015 GMC Sierra 3500HD diesel dually
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09-09-2016, 01:34 PM
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#7
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Senior Member
Join Date: Jun 2013
Posts: 10,833
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Hello I have contacted Frog Bob about this issues. He is looking for a contact for the OP.
__________________
B and B
2022 Venture RV SportTrek STT 302 VRB Travel Trailer
2018 Heartland Landmark 365 Louisville 5th Wheel
2015 Heartland Bighorn 5th Wheel
2013 FR Rockwood 8289WS 5th Wheel
2012 FR Rockwood 2703 SS Travel Trailer
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09-09-2016, 02:06 PM
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#8
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Senior Member
Join Date: Mar 2015
Location: CT
Posts: 365
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Quote:
Originally Posted by B and B
Hello I have contacted Frog Bob about this issues. He is looking for a contact for the OP.
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If I wasn't so busy being bitter and negative in my last post I would have suggested this. Frog Bob is definitely someone you want on your side!
__________________
2015 Ram 3500 CC SRW SB 6.7 Cummins
2015 Sabre 36QBOK-7
Nights Camped, 2015: 23, 2016: 27, 2017: 29, 2018: 22, 2019: 29
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09-09-2016, 02:19 PM
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#9
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Director, FROG
Join Date: Sep 2011
Location: Middlebury, IN
Posts: 3,515
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Javagirl, I understand that Sabre and Cherokee are working together on some service issues right now while Sabre is going through some transitions. I have a call in to Mike Markham, the Service and Warranty Manager at Cherokee to get details on your situation. I'll pursue it for you and let you know as soon as I hear back from Mike.
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09-09-2016, 02:30 PM
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#10
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Junior Member
Join Date: Mar 2015
Location: Austin
Posts: 4
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Quote:
Originally Posted by F.R.O.G.
Javagirl, I understand that Sabre and Cherokee are working together on some service issues right now while Sabre is going through some transitions. I have a call in to Mike Markham, the Service and Warranty Manager at Cherokee to get details on your situation. I'll pursue it for you and let you know as soon as I hear back from Mike.
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Thank you, Bob 
My husband, Jim Fahrman, sent you an email this morning.
We figured that you are the man to go to!
Annie Fahrman
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[SIGPIC]
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09-14-2016, 08:17 PM
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#11
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Senior Member
Join Date: Mar 2014
Location: Grand Rapids, Mi
Posts: 315
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Sad to lose Carey...he is a gem. I wonder how Tara is doing? Anybody hear ?
__________________
2015 F350 Lariat Crewcab DPS SWD 4x4
2013 Sabre BKOK 31
andersen ultimate 5th wheel hitch
Renogy Solar Suitcase
Progressive Industries EMS
Sea Eagle 420 Tandem Inflatable Kayak
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09-15-2016, 09:01 AM
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#12
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Member
Join Date: Jan 2016
Posts: 65
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Jamie Tetzloff. That is who contacted me. They moved office. # is 260-593-4001 ext 17120
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09-15-2016, 09:08 AM
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#13
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Member
Join Date: Jan 2016
Posts: 65
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Quote:
Originally Posted by Old car
Sorry you are having issues and I fully understand what you are going through. I have had a Sabre for two years and have been through a handful of people. Had not heard about Cary and Tara until I read this. They are supposed to make arrangements to pick up my trailer in November to take it back to the factory. I haven't heard from anyone since the Rally so I guess I know why now. I wonder if I am on schedule. Good Luck!
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I too Old Car am to have mine picked up also. Had not been contacted. Sent an email. Was contacted by Jamie Tetzloff. I posted her number. She was great to talk to also! I think I'm good to go now?
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09-15-2016, 09:38 AM
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#14
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Senior Member
Join Date: May 2011
Location: south Kansas City area
Posts: 1,298
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Kbuz, thanks for the contact info. I have a call into Jamie (got voicemail) so we'll see if I get the call back.
__________________
Randy and Patty
2015 Sabre 33 CKTS-6 Platinum Edition
Reese 16K Slider hitch
2015 GMC Sierra 3500HD diesel dually
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