Originally Posted by radiodave
Is the vacuum working at all? Others have found that the hose fell off the back of the unit.
This. Ours wasnít working for crap. Went behind it and found the hose was not plugged in. Fixed that and it works great. Well, I will add, you need to check the bag installation as well. I wanted to purchase spares so I opened it up and the bag was not connected. After cleaning all the dirt out, and vacuuming it back up, it works great. Check your bag.