Somewhat of an update...
After 3 months of non-returned emails and phone calls from our warranty rep at Couches, we were finally able to get in touch with someone who actually acted like they cared what was going on. He took a few hours to investigate and called us back after about 3 hours.
It turns out our warranty rep was no longer with Couches... sigh. On top of that, our claim that she said she filed 4 weeks AFTER reporting it, was NEVER FILED. So he had us resend him the pictures, etc. on August 27th but we haven't heard anything back as of yet.
This begs even further questions:
1. If the rep was no longer with the company, why didn't someone from Couches pick up her warranty case load?
2. Why was her voicemail still active and accepting messages instead of routing to another warranty rep?
3. Why was her email not routing to another warranty rep?
So we have a 10.5 NOBO that is designed for outdoor camping but have no awning to stay out of the elements. We have only used it twice in the nearly 4 months that we bought it because its miserable. No way to get out of the sun on the first trip. Same on the second trip and on top of that it rained on us 2 out of 5 days so we had no way to keep anything dry and ended up having to sit inside that tiny camper to avoid the rain....
Knowing what i know now, I would gladly pay $1000 more from a local dealer to avoid this aggravation.