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08-07-2017, 08:41 PM
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#1
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Member
Join Date: Jun 2017
Posts: 30
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Stabilizer Jack
Is it possible to replace just the hardware part of my stabilizer jack? It is new (2018) and the stabilizer jack is bent. It's rusted. The dealer will replace the motor under warranty....neither motor works, front nor back, more than a few seconds. The stabilizer bends even more when we manually lower it.  
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08-07-2017, 09:20 PM
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#2
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Senior Member
Join Date: Aug 2014
Location: West Jordan, UT
Posts: 877
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What do you mean "hardware part"? Looks like someone tried to lift the trailer with it and if the motor doesn't work I bet the motor was blown when they (whoever) lifted the camper with it. Did you buy it like this? Why are they only replacing the motor?
__________________
2018 XLR Nitro 36T15
2015 GMC 3500 6.6/Allison
Nights Camped (2018-16) (2017-16) (2016-13) (2015-13)
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08-07-2017, 09:41 PM
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#3
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Member
Join Date: Jun 2017
Posts: 30
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I bought it new. It has not been down until we took it camping last week for the first time. The motor will run for just a second, the front one does the same. We manually cranked it down after we borrowed a tool and that's how it was. Can I replace just that arm?
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08-07-2017, 11:20 PM
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#4
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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That whole electric stabilizer needs to be replaced. Swapping out the motor is like a boob job on an 80 year old.
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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08-08-2017, 05:38 AM
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#5
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Member
Join Date: Jun 2017
Posts: 30
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I agree but they won't do it. I just made my first payment. I can't afford a new one.
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08-08-2017, 06:14 AM
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#6
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Senior Member
Join Date: Aug 2014
Location: Northern KY
Posts: 5,725
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How can they replace just the motor and still leave you with a bent arm? That just not make sense...
Has dealer seen that damage or have you just been in phone contact?
__________________
"nothing can now be believed which is seen in a newspaper. Truth itself becomes suspicious by being put into that polluted vehicle."
Thomas Jefferson to John Norvell pg. 2, June 11, 1807
2014 Shamrock 183
2014 RAM 1500 Bighorn Crew Cab, HEMI, 3.21 gears, 8 Spd, 4X4 TST TPMS
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08-08-2017, 06:14 AM
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#7
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Member
Join Date: Jun 2017
Posts: 30
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I sent them pics. They are 8 hours away.
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08-08-2017, 06:47 AM
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#8
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Senior Member
Join Date: Jun 2016
Location: Maurice, LA
Posts: 4,095
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Did you, by chance, raise the front of the camper to hook it to yoru tow vehicle before you raised the rear stabilizers?
__________________
2012 Wildcat Sterling 32RL, Gladiator Qr35 ST235/85R16 Load rating G, TST 507 TPMS w/ Flow-thru Sensors & Repeater, Reese Sidewinder 16K Pin Box, PI EMS HW50C
2009 Chevy Silverado 2500HD CCSB LTZ Diesel, Fumoto Oil Drain Valve, Turbo Brake activated, 39 gal Aux Tank W/ Fuel Pump transfer, Air Lift Loadlifter 5000 air bags.
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08-08-2017, 10:10 AM
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#9
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Member
Join Date: Jun 2017
Posts: 30
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Quote:
Originally Posted by DouglasReid
Did you, by chance, raise the front of the camper to hook it to yoru tow vehicle before you raised the rear stabilizers?
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No sir. When we put them down the first time they were bent. I had to put leveling blocks to support it but as we used the camper that weekend it kept bending.
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08-08-2017, 10:37 AM
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#10
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Senior Member
Join Date: Jun 2016
Location: Maurice, LA
Posts: 4,095
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Quote:
Originally Posted by sandnpalms
No sir. When we put them down the first time they were bent. I had to put leveling blocks to support it but as we used the camper that weekend it kept bending.
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In that case you were sold a damaged camper. If the dealer will not cause the warranty to be honored, contact Forest River directly. Explain everything to him.
In all likelyhood the dealer damaged it and does not want to pay for the replacement. He can get a motor from FR but not the jack assembly
Start with THIS GUY:
Chris Fendt
Cardinal/Blue Ridge/WildCat
Customer Service & Warranty Rep Western U.S. and Canada
Forest River Inc.
Elkhart Parts and Service, Plant#41
55135 C.R. 1
Elkhart IN 46514
Phone- 574-206-7634
Fax - 574-206-2484
cfendt@forestriverinc.com
__________________
2012 Wildcat Sterling 32RL, Gladiator Qr35 ST235/85R16 Load rating G, TST 507 TPMS w/ Flow-thru Sensors & Repeater, Reese Sidewinder 16K Pin Box, PI EMS HW50C
2009 Chevy Silverado 2500HD CCSB LTZ Diesel, Fumoto Oil Drain Valve, Turbo Brake activated, 39 gal Aux Tank W/ Fuel Pump transfer, Air Lift Loadlifter 5000 air bags.
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08-08-2017, 11:38 AM
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#11
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Senior Member
Join Date: Aug 2014
Location: West Jordan, UT
Posts: 877
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Im curious what did they look like when you first brought them down? Were they flush up in their channel resting areas? If they were bent they wouldn't sit/rest flush in their channel. Did you notice anything before you extended them. I also assume they wont go flush now. As bad as that looks I dont know how you have had any ground clearance when towing unless you are bending it back straight when seating in the channel/resting position.
Not trying to insult your intelligence at all but these are stabilizing jacks, they do not lift the camper in any way, they are not designed as a lifting device. Did you try and lift the camper with them to level the camper? That is usually why these get damaged. If you didn't lift the camper it sure seems someone did and that is also the reason the motor doesn't work, it isn't designed to generate the lifting force needed and it gave up.
What does the other jack look like? Is it straight or bent as well?
__________________
2018 XLR Nitro 36T15
2015 GMC 3500 6.6/Allison
Nights Camped (2018-16) (2017-16) (2016-13) (2015-13)
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08-08-2017, 11:41 AM
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#12
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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If the dealer doesn't give a satisfactory answer, I'd call Forest River directly.
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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08-08-2017, 11:57 AM
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#13
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Camp Bartender
Join Date: Jan 2016
Location: York, PA
Posts: 289
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I agree, that makes no sense as to why they would replace the motor and not the jack arms, but sometimes that is how dealers are. If it is a brand new unit, the entire thing should be covered under a one year warranty anyways, so if that is the case, they HAVE to replace them for free!
__________________
2017 Dodge Ram 1500 Big Horn, 5.7L HEMI
2015 Forest River Wildwood 28DBUD
2015-2018: 20 Trips, 61 Nights Camped
2018: 5 Trips, 15 Nights Camped
2019: 2 Trips, 10 nights so far......
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08-14-2017, 06:23 PM
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#14
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Senior Member
Join Date: Aug 2014
Location: West Jordan, UT
Posts: 877
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Quote:
Originally Posted by SuicideSaints
Im curious what did they look like when you first brought them down? Were they flush up in their channel resting areas? If they were bent they wouldn't sit/rest flush in their channel. Did you notice anything before you extended them. I also assume they wont go flush now. As bad as that looks I dont know how you have had any ground clearance when towing unless you are bending it back straight when seating in the channel/resting position.
Not trying to insult your intelligence at all but these are stabilizing jacks, they do not lift the camper in any way, they are not designed as a lifting device. Did you try and lift the camper with them to level the camper? That is usually why these get damaged. If you didn't lift the camper it sure seems someone did and that is also the reason the motor doesn't work, it isn't designed to generate the lifting force needed and it gave up.
What does the other jack look like? Is it straight or bent as well?
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Any updates?
__________________
2018 XLR Nitro 36T15
2015 GMC 3500 6.6/Allison
Nights Camped (2018-16) (2017-16) (2016-13) (2015-13)
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08-16-2017, 05:51 PM
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#15
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Member
Join Date: Jun 2017
Posts: 30
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Quote:
Originally Posted by SuicideSaints
Im curious what did they look like when you first brought them down? Were they flush up in their channel resting areas? If they were bent they wouldn't sit/rest flush in their channel. Did you notice anything before you extended them. I also assume they wont go flush now. As bad as that looks I dont know how you have had any ground clearance when towing unless you are bending it back straight when seating in the channel/resting position.
Not trying to insult your intelligence at all but these are stabilizing jacks, they do not lift the camper in any way, they are not designed as a lifting device. Did you try and lift the camper with them to level the camper? That is usually why these get damaged. If you didn't lift the camper it sure seems someone did and that is also the reason the motor doesn't work, it isn't designed to generate the lifting force needed and it gave up.
What does the other jack look like? Is it straight or bent as well?
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The motor would not lower them-front or back. We had to borrow a tool. It was bent when we lowered it the first time. We went camping and had to use the yellow box because it would not go all the way to the ground. As we moved around in the camper it bends more. It is very weak.
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08-16-2017, 05:52 PM
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#16
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Member
Join Date: Jun 2017
Posts: 30
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08-16-2017, 06:36 PM
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#17
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Senior Member
Join Date: Aug 2014
Location: West Jordan, UT
Posts: 877
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Ok that makes sense. Were you able to talk to FR direct for a resolution?
__________________
2018 XLR Nitro 36T15
2015 GMC 3500 6.6/Allison
Nights Camped (2018-16) (2017-16) (2016-13) (2015-13)
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08-16-2017, 07:14 PM
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#18
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Member
Join Date: Jun 2017
Posts: 30
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No sir. I was trying though my dealer who is 8 hours away. It's been a headache
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08-16-2017, 08:03 PM
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#19
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Senior Member
Join Date: Jun 2016
Location: Maurice, LA
Posts: 4,095
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You might consider giving this guy a call. If he cannot help you he can certainly give you the contact information for the person who can.
Chris Fendt
Cardinal/Ble Ridge/WildCat
Customer Service & Warranty Rep Western U.S. and Canada
Forest River Inc.
Elkhart Parts and Service, Plant#41
55135 C.R. 1
Elkhart IN 46514
Phone- 574-206-7634
Fax - 574-206-2484
cfendt@forestriverinc.com
__________________
2012 Wildcat Sterling 32RL, Gladiator Qr35 ST235/85R16 Load rating G, TST 507 TPMS w/ Flow-thru Sensors & Repeater, Reese Sidewinder 16K Pin Box, PI EMS HW50C
2009 Chevy Silverado 2500HD CCSB LTZ Diesel, Fumoto Oil Drain Valve, Turbo Brake activated, 39 gal Aux Tank W/ Fuel Pump transfer, Air Lift Loadlifter 5000 air bags.
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08-16-2017, 08:04 PM
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#20
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Member
Join Date: Jun 2017
Posts: 30
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Thank you!
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