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12-12-2014, 07:11 AM
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#1
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Junior Member
Join Date: Sep 2012
Location: so cal
Posts: 17
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2013 sierra 365 SAQ wall dropping down
Here are a few pics of my problem. The trailer has never been hit or dropped. It's not water damaged.
The wall is dropping down on the passenger side causing a big gap, big enough where I can put my whole hand in. Also on the inside of the front closet in the 5th wheel, the shelf is breaking away and the trims are popping off because the wood is now bowing.
I have been told by friends that the welds are busting under the 5th wheel where the hitch is and to NOT move it because the hitch could break off.
This trailer is 2 yrs and 3 mons old.
My dealer I bought it from is over 250 miles away.
I have not called anybody about this yet because I am shell shocked and dumbfounded that this is happening. I would like input and advice on what to say to forest river when I call.
And Wayne's phone number, please.
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12-12-2014, 07:54 AM
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#2
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Senior Member
Join Date: Oct 2011
Posts: 121
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574-537-1406 wbigler@forestriverinc.com. Yea that looks like something that should go back to the factory. Wow I can't believe how bad that is.
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12-12-2014, 08:12 AM
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#3
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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2013 sierra 365 SAQ wall dropping down
I know others who have had frame/pin box issues have had Lippert welders come to them.
But starting with the warranty contact is your first order of business.
As to what to say- keep it polite and professional! No threats of lawyers (or even hints at it). Doing so will land you with their lawyers and out of warranty's hands.
Tell them what you're seeing. If you have weight slips, offer to provide those. Ask how to proceed.
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Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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12-12-2014, 09:11 AM
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#4
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Senior Member
Join Date: Oct 2011
Posts: 121
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Yes be polite and explain your situation. Email them your pictures. They are pretty good about standing behind their products from what I understand.
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12-12-2014, 11:55 AM
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#5
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Senior Member
Join Date: Jan 2011
Location: Part Timing It Now
Posts: 3,457
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Wow......that's the worse I've ever seen. That trailer can't go anywhere. IMHO it will have to be fixed where it sits!!
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"PT Crew Members Since 9/2010"
2011 RAM 2500 HD 6.7L CTD Crew
2014 Prime Time Sanibel 3250
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12-12-2014, 01:24 PM
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#6
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Junior Member
Join Date: Sep 2012
Location: so cal
Posts: 17
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This trailer is in Southern California and I can't find a Sierra dealer anywhere close.
Does anyone know what the warranty coverage is for frame and structural issues?
The regular two year warranty time has passed and when I try to look it up I can only find info that it only had a 12 month structural warranty.
It seems crazy to me if that is the case.
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12-12-2014, 02:08 PM
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#7
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Phat Phrog Stunt Team
Join Date: Apr 2012
Location: Tipp City, OH
Posts: 7,154
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In most cases, forest river has taken care of issues like this, especially Sierra/sandpiper. As stated, contact your dealer, Sierra, AND Lippert, and work through the problem that way. It's frustrating and disappointing, but remember the saying "more flies with honey than vinegar". I'm sure FR will make it right.
Sent from my iPhone using Forest River Forums
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2016 Georgetown 364TS
2017 Jeep Rubicon Recon toad
Nights Camped 2019 - 17
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12-12-2014, 02:54 PM
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#8
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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Quote:
Originally Posted by ItsmePatB
This trailer is in Southern California and I can't find a Sierra dealer anywhere close.
Does anyone know what the warranty coverage is for frame and structural issues?
The regular two year warranty time has passed and when I try to look it up I can only find info that it only had a 12 month structural warranty.
It seems crazy to me if that is the case.
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IMO, I'd skip a dealer and go straight to FR. I also wouldn't worry yet about the frame warranty- see what FR will do to make it right.
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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12-12-2014, 04:56 PM
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#9
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Junior Member
Join Date: Sep 2012
Location: so cal
Posts: 17
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I've been looking for a contact number or an email address for forest river. I would like to reach Wayne.
Does anyone have his phone number? I've seen it listed on here before, but now that I need it, I'm having a "duh" moment. Thanx.
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12-12-2014, 05:21 PM
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#10
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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2013 sierra 365 SAQ wall dropping down
Isn't post #2 his contact info?
Otherwise, here is a warranty contact list for Forest River:
https://dealers.forestriverinc.com/D...nformation.pdf
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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12-12-2014, 05:34 PM
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#11
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Junior Member
Join Date: Sep 2012
Location: so cal
Posts: 17
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Thank you, I finally went on a computer instead of my phone so I could see the posts. And yes, it's on post #2. Sorry! I told ya, this whole thing is making me dumbfounded!
I have emailed forest river and left a message for a call back. And I have also emailed a company in Ca that is listed as a mfr for lippert frames that was on the forest river list of component manufacturers. Waiting also on a call back from the dealer I purchased from, whom I never did business with again after I drove off the lot.
I guess it's a waiting game now.
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12-12-2014, 07:37 PM
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#12
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Senior Member
Join Date: Jan 2011
Location: Part Timing It Now
Posts: 3,457
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Quote:
Originally Posted by ItsmePatB
Thank you, I finally went on a computer instead of my phone so I could see the posts. And yes, it's on post #2. Sorry! I told ya, this whole thing is making me dumbfounded!
I have emailed forest river and left a message for a call back. And I have also emailed a company in Ca that is listed as a mfr for lippert frames that was on the forest river list of component manufacturers. Waiting also on a call back from the dealer I purchased from, whom I never did business with again after I drove off the lot.
I guess it's a waiting game now.
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Don't wait too long. A couple of days at most. Then try phone calls referencing your previous emails and that your looking for advise/answers. Don't let it go, get names and contact numbers. Good luck.
__________________
"PT Crew Members Since 9/2010"
2011 RAM 2500 HD 6.7L CTD Crew
2014 Prime Time Sanibel 3250
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12-13-2014, 08:40 AM
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#13
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Phat Phrog Stunt Team
Join Date: Apr 2012
Location: Tipp City, OH
Posts: 7,154
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Sent you a PM
Sent from my iPhone using Forest River Forums
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2016 Georgetown 364TS
2017 Jeep Rubicon Recon toad
Nights Camped 2019 - 17
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12-18-2014, 04:49 PM
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#14
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Senior Member
Join Date: Dec 2014
Location: SD
Posts: 172
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Call Jeff Johnson @ 15745343167,5371557,15743894600
Maybe he can get you to the right @FR looks like the plate for the pin box broke loose.
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2006 Gmc
2016 Forestriver Sierra 376 BHOK
Full Timers
Dick,
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12-19-2014, 02:52 PM
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#15
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Senior Member
Join Date: Mar 2012
Location: Peachtree City
Posts: 236
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What happens to the seperating walls when its loaded verse unload??Have you looked around to see if you can see any cracks????
I know from experience that you do get a lot more bees with honey with FR. They have been very good to me. I have had issues out of warranty and they fixed the issues. I know it can be difficult to get them to return call. SO stay on them. I called every day with a nice reminder when I had issues. I have a sandpiper 365 saq.
What does the drivers side look like???
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12-20-2014, 04:33 AM
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#16
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Junior Member
Join Date: Sep 2012
Location: so cal
Posts: 17
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Update: I have emailed Wayne at forest river more photos and they are going to assess the pics. That was on Wed and Thurs. he was very nice so far.
the calls to the dealer were fruitless. The girl in charge of warranty issues there said whoever told me to call them didn't know what they were talking about. That I should call Jeff Johnson at FR.
I did find out the frame manufacturer is close by me in Rialto, Ca. So if they give me the okay to take it there I think wouldn't be afraid to move it the 12 miles to get there.
I'm in waiting mode now, especially with the holidays.
The drivers side is showing slight separation so far.
Sent from my iPad using Forest River Forums
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12-26-2014, 11:40 PM
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#17
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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I missed this last update. Looks
Like you're getting a positive response from FR. Keep us posted as to what happened and what the fix is.
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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01-26-2015, 07:43 PM
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#18
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Member
Join Date: Sep 2012
Posts: 98
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Well any updates???
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06 3500 Laramie Dodge Mega Cab 4x4 5.9CTD Short Bed Dually
13 Sandpiper 365SAQ Fifth Wheel
05 Chevrolet Tahoe
93 F-250 XLT 4x4 Diesel Banks Sidewinder (gone but not forgotten)
79 Jeep CJ-7
77 F-250 Crew Cab Short Bed 4x4
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02-28-2015, 04:50 PM
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#19
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Junior Member
Join Date: Sep 2012
Location: so cal
Posts: 17
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__________________
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03-01-2015, 06:39 AM
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#20
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Phat Phrog Stunt Team
Join Date: Apr 2012
Location: Tipp City, OH
Posts: 7,154
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Is it the repair facility or FR recommending the air ride hitch/kingpin?
Sent from my iPhone using Forest River Forums
__________________
2016 Georgetown 364TS
2017 Jeep Rubicon Recon toad
Nights Camped 2019 - 17
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