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01-02-2019, 03:05 PM
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#1
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Senior Member
Join Date: Jul 2017
Posts: 4,056
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Contact for sierra warranty
anybody have a good contact number for FR Sierra division . the number giving gets me know where and i have a gentlemen with a 2019 sierra387 that the transfer switch in the inverter went out and the mother board on the fridge . any help with a way to contact that will illicit a response from FR would be greatly appreciated
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01-02-2019, 03:48 PM
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#2
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,845
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What about the gentleman's dealer? Can't they help?
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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01-02-2019, 05:15 PM
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#3
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Senior Member
Join Date: Jul 2017
Posts: 4,056
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Quote:
Originally Posted by bikendan
What about the gentleman's dealer? Can't they help?
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Right dealers are so much help ! lol no he's a thousand miles away from his dealer . set up to a couple months in a park in Fort Myers and not feeling like hooking up to drop off at a dealer for 45 days .So if you have some inside contact info great other wise your post is kind of worthless
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01-02-2019, 06:51 PM
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#4
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,845
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Quote:
Originally Posted by MR.M
Right dealers are so much help ! lol no he's a thousand miles away from his dealer . set up to a couple months in a park in Fort Myers and not feeling like hooking up to drop off at a dealer for 45 days .So if you have some inside contact info great other wise your post is kind of worthless
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Not really. Many dealers, like RVW, will send parts to their customers.
Also many dealers, like mine, will contact the brand warranty or parts department for you.
Not sure how I was to know that he is a 1000 miles away from the dealer.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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01-02-2019, 09:56 PM
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#5
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Senior Member
Join Date: Jul 2017
Posts: 4,056
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Quote:
Originally Posted by bikendan
Not really. Many dealers, like RVW, will send parts to their customers.
Also many dealers, like mine, will contact the brand warranty or parts department for you.
Not sure how I was to know that he is a 1000 miles away from the dealer.
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Yes many dealers will , his seems to be less then helpful . same as most of the dealer support network . thought there might someone who had an inside line . guess not .
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01-02-2019, 10:13 PM
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#6
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Canadian Member
Join Date: Feb 2012
Location: Eastern GTA, Ontario, Canada
Posts: 6,238
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Quote:
Originally Posted by MR.M
Right dealers are so much help ! lol no he's a thousand miles away from his dealer . set up to a couple months in a park in Fort Myers and not feeling like hooking up to drop off at a dealer for 45 days .So if you have some inside contact info great other wise your post is kind of worthless
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If you want help you’d be well advised to not insult the first person that tries to help!
FR will likely insist that you first try the selling dealer and if you aren’t satisfied with their response you can then ask the Sierra warranty rep for the name of another dealer close by or ask their permission to use the services of an independent RV repair service. Sounds liked you’re now at step 2.
Good luck.
__________________
2023 Rockwood Signature 8262RBS
2016 Ford F-250 XLT SuperCrew, 6.2L, 4x4, 6'9" bed
2019 Rockwood Signature 8290BS (2019 - 2022)
2011 Rockwood Signature 8293SS (2015 - 2018)
2010 Rockwood Roo 23SS (2012 - 2014)
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01-03-2019, 09:01 AM
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#7
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Senior Member
Join Date: Jul 2017
Posts: 4,056
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Quote:
Originally Posted by itat
If you want help you’d be well advised to not insult the first person that tries to help!
FR will likely insist that you first try the selling dealer and if you aren’t satisfied with their response you can then ask the Sierra warranty rep for the name of another dealer close by or ask their permission to use the services of an independent RV repair service. Sounds liked you’re now at step 2.
Good luck.
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I ask for a contact number that actully gets though to someone in FR i get nothing . no insults but your post is no help either . Asking for contact number not opinions on what to do . can't get a hold of any Sierra rep no returned calls no help and neither is posting for info here . i really don't see how your lecture helps nothing but snarky comments .
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01-03-2019, 09:35 AM
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#8
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Senior Member
Join Date: Apr 2017
Location: Jefferson, PA
Posts: 451
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Quote:
Originally Posted by MR.M
anybody have a good contact number for FR Sierra division . the number giving gets me know where and i have a gentlemen with a 2019 sierra387 that the transfer switch in the inverter went out and the mother board on the fridge . any help with a way to contact that will illicit a response from FR would be greatly appreciated
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Sierra Warranty Administrator:
Tobi Conroy tconroy@forestriverinc.com (574) 535-1520
Sandpiper/Sierra Warranty Manager:
Jeff Johnson jjohnson@forestriverinc.com (574) 534-4574
Sierra Parts Administrator:
Madonia Moser mmoser@forestriverinc.com (574) 389-4693
This contact info is two years old, but should get you in touch with somebody to help you.
__________________
Larry
2014 Ram 3500 Dually 4x4 6.7 Cummins
2017 Sandpiper 378FB
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01-03-2019, 09:53 AM
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#9
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Senior Member
Join Date: Jul 2018
Location: Baraboo, WI
Posts: 611
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In the days of texting and fast response social media, it seems like many people have forgotten that the use of punctuation and capital letters make things much easier to read and understand. I miss the days of proper grammar and easy to read sentences. You can yell at me now for being off topic.
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01-03-2019, 09:55 AM
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#10
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Site Team
Join Date: Mar 2008
Location: Louisville, KY
Posts: 10,525
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Mr M- the only snarky comments we see here are coming from you.
Sorry you are aggravated with your situation but others are simply trying to help. If the phone numbers supplied here do not work for you it's not our fault. Please feel free to do your own web search for the information you seek.
Good luck!
Quote:
Originally Posted by MR.M
I ask for a contact number that actully gets though to someone in FR i get nothing . no insults but your post is no help either . Asking for contact number not opinions on what to do . can't get a hold of any Sierra rep no returned calls no help and neither is posting for info here . i really don't see how your lecture helps nothing but snarky comments .
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__________________
Peace!
Dan & Rita D
2017 Nissan Titan 5.6L King cab 4wd
2016 Evergreen Everlite 242RBS
29' empty nest model. Blue Ox WD hitch
(1 queen bed, large main cabin and huge bathroom)
Camping days 2010-53, 2011-47, 2012-41, 2013-41, 2014-31, 2015-40, 2016-44, 2017-63, 2018-75, 2019-32, 2020-41, 2021-49, 2022-43, 2023-66
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01-03-2019, 11:20 AM
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#11
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Senior Member
Join Date: Jul 2017
Posts: 4,056
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Quote:
Originally Posted by koller1509
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Thank you so much . i really appreciate you responding with needed info . no help from dealer , they all want him to pack up and drop off for who knows how long . since he is living in it just arrived 2 days ago . it's hard to follow their warranty procedures
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01-03-2019, 11:23 AM
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#12
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Site Team
Join Date: Nov 2010
Location: Northeast Louisiana
Posts: 33,957
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Quote:
Originally Posted by MR.M
anybody have a good contact number for FR Sierra division . the number giving gets me know where and i have a gentlemen with a 2019 sierra387 that the transfer switch in the inverter went out and the mother board on the fridge . any help with a way to contact that will illicit a response from FR would be greatly appreciated
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MR. M, are you in the RV repair business (judging by your statement of "I have a gentlemen")?
__________________
2011 Flagstaff 831 RLBSS
A 72 hour hold in a psych unit is beginning to intrigue me as a potential vacation opportunity.
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01-03-2019, 11:24 AM
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#13
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Senior Member
Join Date: Jul 2017
Posts: 4,056
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Quote:
Originally Posted by BarabooBob
In the days of texting and fast response social media, it seems like many people have forgotten that the use of punctuation and capital letters make things much easier to read and understand. I miss the days of proper grammar and easy to read sentences. You can yell at me now for being off topic.
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Because you couldn't understand what was written . really helpful first weight police now grammar police
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01-03-2019, 11:27 AM
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#14
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Site Team
Join Date: Nov 2010
Location: Northeast Louisiana
Posts: 33,957
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Quote:
Originally Posted by MR.M
Because you couldn't understand what was written . really helpful first weight police now grammar police
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Enough, this thread is being closed. Please respond to my previous question via a PM.
__________________
2011 Flagstaff 831 RLBSS
A 72 hour hold in a psych unit is beginning to intrigue me as a potential vacation opportunity.
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