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08-22-2015, 06:28 PM
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#1
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GB
Join Date: Mar 2015
Location: Bonifay, FL, USA
Posts: 70
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Major Issues with Heritage Glen 327RE
We have a new 2015 FR Wildwood Heritage Glen we bought from CW Dothan in March of this year. So far we have 4 days of camping and 50 days in the shop with no end in sight. We have cancelled three camping trips so far with another trip scheduled in two weeks that will likely be cancelled as well. Has anyone else experienced these kinds of issues with Forest River products? How many problems are too many problems before it's time to take action? Options anyone?
__________________
2015 Ram 2500 SLT 4x4 Cummins
2015 Wildwood 327RES
Pullrite Superglide 16k
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08-22-2015, 06:44 PM
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#2
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itch'n to road trip
Join Date: Jun 2010
Location: North Georgia Mountains-Jasper GA.
Posts: 957
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YES! Have a 2014 Work & Play 25 ULA... first year we had it, she spent 16 weeks over a year getting warranty issues fixed.
I think we have taken one trip (usually one trip a month) where NOTHING broke, fell off or went wrong. We did have the second year warranty, but never took it back to the dealer because they were so bad. We jsut paid out of pocket for repairs.
We feel your pain.
Our first Forest River trailer (Gray Wolf 19RR) had no issues. We can say we will not be buying another Forest River product. (However other manufacture forums, they have the same issues.)
__________________
2012 Ford F-250 King Ranch Super Crew Cab 4x4
2014 Work & Play 25ULA
Paula Drake, Ken Cooksey, Sunny Delight, Valor & Scarlet Begonia
Jasper Ga.
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08-22-2015, 07:07 PM
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#3
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Senior Member
Join Date: Jul 2015
Posts: 7,053
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Quote:
Originally Posted by gbrown
We have a new 2015 FR Wildwood Heritage Glen we bought from CW Dothan in March of this year. So far we have 4 days of camping and 50 days in the shop with no end in sight. We have cancelled three camping trips so far with another trip scheduled in two weeks that will likely be cancelled as well. Has anyone else experienced these kinds of issues with Forest River products? How many problems are too many problems before it's time to take action? Options anyone?
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I suspect your problem is with Camping World more than with Forest River. You couldn't have chosen a worse dealer to use for warranty work.
What are your major issues?
Bruce
__________________
2016 Rockwood Windjammer 3029W Diamond Edition
2015 Chevy 3500HD LTZ 6.0 Crew Cab 4x4 Long Bed 4.10:1 SRW
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08-23-2015, 06:11 AM
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#4
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GB
Join Date: Mar 2015
Location: Bonifay, FL, USA
Posts: 70
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Yes, CW is part of the problem and they have been catching a lot of flack on RV.net on this one. See the topic "How Long in Shop is Too Long" in the CW Service and Instillation forum. But a lot of the blame goes to FR because they are the root cause of the problem with poor build quality and just plain sloppy work. This not screwed down, that stripped out, this not done, that put on backwards, this not working, etc. etc. The major problem CW is having problems with is the kitchen slide which is tearing the floor up and breaking seals. The slide was somehow installed incorrectly at the factory and it is not easily fixed. FR is notorious for challenging every little thing slowing the process. If the unit was built right in the first place all this would not be happening.
__________________
2015 Ram 2500 SLT 4x4 Cummins
2015 Wildwood 327RES
Pullrite Superglide 16k
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08-23-2015, 06:14 AM
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#5
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Senior Member
Join Date: Jun 2013
Posts: 10,833
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Ask to have the unit returned to the factory. They might very well look after you better.
__________________
B and B
2022 Venture RV SportTrek STT 302 VRB Travel Trailer
2018 Heartland Landmark 365 Louisville 5th Wheel
2015 Heartland Bighorn 5th Wheel
2013 FR Rockwood 8289WS 5th Wheel
2012 FR Rockwood 2703 SS Travel Trailer
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08-23-2015, 11:20 AM
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#6
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Junior Member
Join Date: Mar 2013
Posts: 24
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Quote:
Originally Posted by nomad297
I suspect your problem is with Camping World more than with Forest River. You couldn't have chosen a worse dealer to use for warranty work.
What are your major issues?
Bruce
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Hehe, Campers Inn ( Kingston, N.H.) probably is worse than Campers World for warranty work. I bought a Sabre in '13 with the extended waranty. I have basically thrown away $1500 away. Everytime I would bring my unit in for work it came back worse! Gouge in basement compartment door, dent in right rear quarter, bent landing gear pad with a sheared landong pin from getting roasted while being carted around the yard. The list goes on. And the warranty work? Helen Kellar probably would have been more competent in completing it correctly
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08-25-2015, 06:10 AM
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#7
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Senior Member
Join Date: Jul 2015
Location: austinburg ohio
Posts: 821
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no probems
Wow are we the only ones who in 10 years having buying our 2nd new camper we have never gone back for any warranty work or had problems
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08-25-2015, 06:22 AM
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#8
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Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
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Quote:
Originally Posted by bareftn
Wow are we the only ones who in 10 years having buying our 2nd new camper we have never gone back for any warranty work or had problems
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Naaa you just don't hear from those people "there out camping" and not on here fustrated.
Btw my Flagstaff never seen the dealer until I traded it.
TURBS
08 duramax tuned n modded
2011 32bhok Sabre
2015 camping "24 nights"
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08-25-2015, 06:40 AM
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#9
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Senior Member
Join Date: May 2013
Location: Here and there
Posts: 803
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There's also some people that just deal with the problems and never bring there trailer in to it fixed
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08-25-2015, 06:52 AM
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#10
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Georgia Rally Coordinator
Join Date: Jun 2015
Location: GA
Posts: 24,357
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Then there are some that just wine about anything. It's not a perfect world. I have had 2 FR now with very little to complain about. Later RJD
__________________
2020 Shasta Phoenix SPF 27RKSS (sold)
2018 Dodge Ram 2500 6.4 3:73 gearing. Traded 2015 Chevy 2500 6.0, 4:10
Traded 2015 30WRLIKS V-Lite
Days camped 2019 62
Days camped 2020 49 days camped 2021-74 2022-40 days 2023 5 days
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08-25-2015, 06:53 AM
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#11
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Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
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Quote:
Originally Posted by aceinspp
Then there are some that just wine about anything. It's not a perfect world. I have had 2 FR now with very little to complain about. Later RJD
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X2
TURBS
08 duramax tuned n modded
2011 32bhok Sabre
2015 camping "24 nights"
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08-25-2015, 07:06 PM
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#12
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Junior Member
Join Date: Feb 2013
Posts: 13
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We have
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08-25-2015, 07:07 PM
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#13
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Junior Member
Join Date: Feb 2013
Posts: 13
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We have the same FR model you do. What kind of problems are you having?
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08-25-2015, 07:38 PM
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#14
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GB
Join Date: Mar 2015
Location: Bonifay, FL, USA
Posts: 70
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Many minor issues that were taken care of by CW but one major issue with the kitchen/sofa slide that keeps tearing up the upper seal and floor. The upper seal has been replaced three times by CW and they working on repairing the floor now. They did more adjustments on the slide this time and we're hoping when we finally get it back this time the slide will work properly. The rear AC failed and had to be replaced also but that was probably a Dometic issue.
__________________
2015 Ram 2500 SLT 4x4 Cummins
2015 Wildwood 327RES
Pullrite Superglide 16k
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08-25-2015, 07:42 PM
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#15
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GB
Join Date: Mar 2015
Location: Bonifay, FL, USA
Posts: 70
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We've owned 4 campers, a Coleman, a Monaco, a Keystone, and now a Forest River. Zero issues with the first two, the third spent one week in the shop total, but the Forest River has been in the shop for almost two months now.
__________________
2015 Ram 2500 SLT 4x4 Cummins
2015 Wildwood 327RES
Pullrite Superglide 16k
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08-25-2015, 08:59 PM
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#16
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Senior Member
Join Date: Jun 2013
Posts: 167
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Guess I'm the exception, one warranty claim for bubbles in my awning fabric. Forest River and Buddy Gregg RV both did what they were supposed to do. They need better quality control but Forest River gets blamed a lot for what dealers do...or don't.
__________________
2018 Coleman Light 1805RB
2010 Chevy Silverado 4x4
2013 Salem Cruise Lite 195BH (traded )
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08-25-2015, 09:01 PM
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#17
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Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
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Forest River gets blamed a lot for what dealers do...or don't.
Totally agree!
TURBS
08 duramax tuned n modded
2011 32bhok Sabre
2015 camping "24 nights"
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08-25-2015, 09:10 PM
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#18
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Senior Member
Join Date: Jan 2012
Location: strattanville pa
Posts: 263
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Op should still be allowed to bitch if he wants to without getting flak from others. We are on our third fr, and have had no major problems with any, but i still sympathize with the poor guy who got a piece of crap. Cut him some slack
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08-25-2015, 09:45 PM
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#19
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GB
Join Date: Mar 2015
Location: Bonifay, FL, USA
Posts: 70
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I refer to my previous post, putting up with crappy repairs wouldn't be an issue if the unit had been built right in the first place.
__________________
2015 Ram 2500 SLT 4x4 Cummins
2015 Wildwood 327RES
Pullrite Superglide 16k
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08-25-2015, 10:02 PM
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#20
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Senior Member
Join Date: Jun 2013
Posts: 10,833
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Complaining about an issue is fine, but what you do about it completes the story and helps others!
__________________
B and B
2022 Venture RV SportTrek STT 302 VRB Travel Trailer
2018 Heartland Landmark 365 Louisville 5th Wheel
2015 Heartland Bighorn 5th Wheel
2013 FR Rockwood 8289WS 5th Wheel
2012 FR Rockwood 2703 SS Travel Trailer
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