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05-07-2021, 10:06 AM
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#1
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Junior Member
Join Date: May 2018
Posts: 8
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Say why is Forest River nor answering their phone
I called Forest River to get a part for my trailer Monday May the third, and left my phone number. Yet as of today no return call. Even thought they would put me on a list according to my call.
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05-07-2021, 10:14 AM
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#2
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Senior Member
Join Date: Aug 2014
Location: Northern KY
Posts: 5,725
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blame it on covid... everything else is blamed on it...
__________________
"nothing can now be believed which is seen in a newspaper. Truth itself becomes suspicious by being put into that polluted vehicle."
Thomas Jefferson to John Norvell pg. 2, June 11, 1807
2014 Shamrock 183
2014 RAM 1500 Bighorn Crew Cab, HEMI, 3.21 gears, 8 Spd, 4X4 TST TPMS
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05-07-2021, 10:20 AM
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#3
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Site Team
Join Date: Mar 2014
Location: Grayson County, Texas
Posts: 21,588
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Quote:
Originally Posted by Tim Irwin
I called Forest River to get a part for my trailer Monday May the third, and left my phone number. Yet as of today no return call. Even thought they would put me on a list according to my call.
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You might consider calling the division that built your trailer - whatever division that is.
__________________
2015 FR Wildcat 295RSX / GMC Sierra
Nights Camped: '13 = 49/'14 = 74/'15 = 74/'16 = 85/'17 = 110/'18 = 111/'19 = 86/'20 =108/'21 = 115/'22 = 135/'23 = 78; Booked for 2024 = 69 |
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05-07-2021, 10:21 AM
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#4
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Pickin', Campin', Mason
Join Date: Aug 2015
Location: South Western PA
Posts: 19,152
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Quote:
Originally Posted by Tim Irwin
I called Forest River to get a part for my trailer Monday May the third, and left my phone number. Yet as of today no return call. Even thought they would put me on a list according to my call.
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No one from FR will likely ever see your question.
This is a forum of owners of FR products.
While there are a few FR reps that visit here for a few specific divisions, no one from FR monitors the forum.
What number and division did you call?
Each division/make/model has a specific contact number listed on FR's web site.
Have you tried calling back?
__________________
2022 Cedar Creek 345IK 5th Wheel•Solar & Inverter•2024 Ford F-Series SCREW•7.3L•4x4•Factory Puck•B&W Companion•TST Tire Monitor w/Repeater•Sinemate 3500w Gen.
F&AM Lodge 358 Somerset, PA - JAFFA Shrine - Altoona, PA
Days Camped ☼ '19=118 ☼ '20=116 ☼ '21=123 ☼ '22=134 ☼ '23=118☼ '24=90
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05-07-2021, 10:37 AM
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#5
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Junior Member
Join Date: May 2018
Posts: 8
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Quote:
Originally Posted by Mr. Dan
You might consider calling the division that built your trailer - whatever division that is.
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Forest River Wildwood whom I called
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05-07-2021, 10:39 AM
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#6
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Junior Member
Join Date: May 2018
Posts: 8
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Quote:
Originally Posted by 5picker
No one from FR will likely ever see your question.
This is a forum of owners of FR products.
While there are a few FR reps that visit here for a few specific divisions, no one from FR monitors the forum.
What number and division did you call?
Each division/make/model has a specific contact number listed on FR's web site.
Have you tried calling back?
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I know that
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05-07-2021, 01:11 PM
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#7
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Member
Join Date: Jan 2020
Location: Central NC
Posts: 77
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You have to go thru a dealer for FR parts.
__________________
05 Cummins 3500 dually 2014 Blue Ridge 3025RL
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05-07-2021, 01:22 PM
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#8
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Senior Member
Join Date: Aug 2014
Posts: 150
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Quote:
Originally Posted by tim irwin
i called forest river to get a part for my trailer monday may the third, and left my phone number. Yet as of today no return call. Even thought they would put me on a list according to my call.
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forest river's phone only calls out....never ever answers !
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05-07-2021, 01:24 PM
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#9
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Director, FROG
Join Date: Sep 2011
Location: Middlebury, IN
Posts: 3,519
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Tim, try calling Tony Hufnagle at (574) 535-2501. He might be able to help, although, as referenced above, some parts are only available through Forest River dealerships.
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05-07-2021, 02:07 PM
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#10
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3boxerss
Join Date: Sep 2016
Location: NW Ohio
Posts: 221
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I tried the contact me email link on their website and it stated they would return all contacts within 48 to 72 hours.. Yep Thats a long 72 hours as I sent one in Jan and one on April 3..
__________________
2021 Wildwood FSX 190RT (Toy Hauler)
2016 Ford F250
Previous Campers
2017 FR Wildwood 201 BHXL
2001 Traillite Bantam B19
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05-07-2021, 03:35 PM
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#11
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Junior Member
Join Date: Apr 2021
Location: SC
Posts: 4
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no response either
I have a 2016 Wildwood 27rks. My seats have just now started peeling as I've seen many others. Most received replacement covers or some type of retribution. I contacted the Wildwood department via e-mail. I was contacted in a reasonable amount of time asking for pictures. I promptly sent photos and have never heard from them again. I waited a few weeks and have been sending questioning e-mails without response. I went back on line and redid the complaint all over again in hopes of someone else assisting me. Noone has replied.
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05-07-2021, 03:42 PM
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#12
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Senior Member
Join Date: Aug 2011
Location: Lufkin, Texas
Posts: 114
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I've been made HAPPY by F.R.
I have obtained some parts directly from F R and some have come from the suppliers.
IE; fender replacement due to blow out, F. R.; New auto level jack, thanks Lippert; Slide seal, F. R.; Slide roller aluminum wear plates, F. R.; Hisense Refrigerator in driveway repairs F. R., Thank-You, Thank-You; Plus a few other items covered under warranty, well a couple a little beyond.
F. R. has always been accommodating, fast and free (except finder) including shipping.
Thank You Coachman warranty department (C T) and Prime Time warranty department, (W & R). But all that was before Covid and the elections, today fixes have come via EBay and my local RV dealer.
cruisin
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05-07-2021, 04:59 PM
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#13
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Junior Member
Join Date: May 2018
Posts: 8
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The reason for contacting them. Was July the 5 my neighbor decide to shoot off fireworks within 10 feet of the trailer. Which we didn't realized until we went camping the next week. After after traveling to our destination and opening the door. Seeing long trim piece, was laying on the floor of the trailer, with damage to it and the dinette booth, the kitchen counter top, draw fronts. Progressive only covered trim piece that fell down and some damage to the booth. The rest of the damage was to come out of our pocket. The neighbor plays stupid to everything.
But I ended up because of time having Camping World doing the work. They in the mean damage a piece that was damage before. Service advisor stated she paid it out of her back pocket. (hard to believe). But there was another trim piece that I fix it. I glue it because the lousy factory work, and that is the one I need from Forest River
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05-07-2021, 06:17 PM
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#14
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Senior Member
Join Date: Aug 2014
Location: Northern KY
Posts: 5,725
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Quote:
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He might be able to help, although, as referenced above, some parts are only available through Forest River dealerships.
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Your profile does not state what you drive or tow that is a FR product.
That being said, and after reading what has happened to other owner's parts dealings... find out the freight cost is, to ship it to you.
Long cheap trim pieces do not ship cheap. Sometimes a dealer will have it shipped inside an ordered trailer... but because of long delivery times this year that may not be practical. Maybe you live close enough to go pick it up?
__________________
"nothing can now be believed which is seen in a newspaper. Truth itself becomes suspicious by being put into that polluted vehicle."
Thomas Jefferson to John Norvell pg. 2, June 11, 1807
2014 Shamrock 183
2014 RAM 1500 Bighorn Crew Cab, HEMI, 3.21 gears, 8 Spd, 4X4 TST TPMS
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