First off my experience does not reflect everyone else's. I am in no way claiming Forest River is at fault or builds not so good trailers.
2021 Flagstaff E-Pro 16BH
Brand New, First Owner
First post regarding trailer.
So here we go. First trip out, second day at camp, our water pump quits on us. Went home early. Took a week to get a hold of anyone at our dealership just to explain what happened. Finally make an appointment then drove it to the closest dealership, over an hour drive. They warrantied the pump. Great!
Week later i opened the slide out to start getting ready for the next trip since our first one was cut short. Slide out seals joined me in the kitchen. (see pictures below). I inspected the other inside slide out seal and it was half off and damaged. Plastic covers were also damaged on both sides. How? i have no idea. I guess from opening and closing the slide out.
Finally get all that duct taped and back in place. We get to camp and get ready to set up the bed and almost all the screws came out of one of the black leg supports (table side). Had to fix that. (see pictures below)
Standing there when the table leg support ripped off i noticed the black plastic supports for the table that the table rests on when converted to a bed were completely loose. ALL 4 OF THEM! I tried to tighten them but the screws just kept spinning. When we got home I once again tore the trailer apart and realized why this happened. They used wood screws into very thin walled aluminum square tubing. How they ever thought that would stay is beyond me. So i had to drill out the square tubing and through bolt it (see pictures below).
Next while we were camping I opened the awning and a long skinny rectangle like piece of plastic came out of the awning frame support. I looked and its the cover to cover up the wires going to the motor and LED awning light. I tried to get the plastic piece back in but the corners were ripped off and that was what help it in. I did nothing to this piece. I opened the awning it fell out. This plastic piece is similar in design to what is behind the inside slide out seal that i discovered when the seal came off and I had the same issues. The edge ripped off and I had to duct tape it back on.(see pictures below)
Then the blind on the blind on the front door came out when i tried to close it. Had to fix that. (see pictures below).
Then my wife goes into the bathroom and notices the kitchen counter is damaged (see picture). And we find a small can of bug spray on the ground and realized that the bathroom cupboard is where it came from. Then we realize the cupboard is super easy to open. One pinky finger with ZERO effort and it pops open. I then go around and check all of them. ALL BUT ONE ARE LOOSE AND EASY TO OPEN!! Im talking my 15 month old daughter can pop these open with zero effort. They couldn't even put the cupboard latch on straight (see picture). We were wondering why all of our stuff from the cupboards was always all over the ground after driving somewhere. So i had to fix that but not the damaged bathroom counter. Which my wife is pretty upset about, but who can blame her? After all this?
Let me say that we are BEYOND frustrated. In my original post I was told to email someone at Forest River and was provided a link. I emailed them and explained whats happening. It said to wait at least 48 hours for a response. its been 15 days.
The dealership we bought the trailer from says this is completely normal.
Why were so many corners cut on a $30K trailer?
We take care of our stuff. We take pride in our stuff. I have a 2006 Toyota Tacoma that i get compliments all the time on because I have taken such good care of it. We have not abused this trailer in any way, shape or form. We don't slam stuff around, we don't shove things. I spend way more time working on this trailer than I do enjoying it. And this is exactly why we ended up NOT buying a USED trailer!!!! We are not rich people. We couldn't even afford the warranty. We were grateful we could get approved to finance this trailer. We own our own business and we work so hard to provide our family with a good life. were good people. and we want our money back. Does anyone know of a good consumer protection attorney? Nobody cares after you buy the trailer but when they are selling it to you its everything. Our sales guy said over and over, "You are getting the Cadillac of trailers!" Thanks for reading.