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Old 08-16-2011, 08:10 PM   #1
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Beware Rockwoods spares shipping costs

I recently ordered a replacement 8" faucet for our Rockwood Utra-lite 2607. As we live in New Zealand, spare parts can sometimes be a little difficult. I emailed and phoned Rockwood, the correct spare was identified. I asked for it to be shipped by post as I was in no hurry.....sorry, as it was oversize it would have to be couriered (a box 12"x12" and 2 Lbs)...too big for post ?.....the faucet was priced at $ 26.28, great price so I ordered it...the person was unable to give me a shipping cost, I had recently bought several products from the USA, larger and heavier shipped 'priority UPS' at a cost of less than $50...It makes it very expensive but I was expecting something similar.....needless to say I was surprised when I was charged $122.59 freight (and it was the cheapest rate)..I contacted the person who took my order, I had to chase her for a reply, the price was correct and it was because I was 'overseas'.....I have tried to contact the head of Rockwood reply!.....this is our second Rockwood, we were thinking about buying another.....maybe we will have another look at Australian and/or British travel trailers...I'm not a 'happy camper'

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Old 08-17-2011, 08:08 AM   #2
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Sorry about your experience!
That is crazy.
Many of us here have replaced faucets in our RVs with new from home supply/building
stores. There is nothing special about most RV faucets except they are cheap and
almost totally plastic.
We can get higher quality replacements at building supply stores.
I assume the same would be true in New Zealand.

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Old 08-17-2011, 02:28 PM   #3
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Hi.....this type of fitting/mounting is unavailale here in New Zealand, and yes when you go online there are plenty of companies stocking similar is almost impossible to get these companies to ship overseas, I have asked why and all I get is 'because we don't, we only ship to the 48 + 2'....there is no rational reason behind this as far as I can find out. I regularly buy 'bits and pieces' from China, Hong Kong, Canada and occaisonally from Europe, most are similar sized and weight..i.e. 17" laptop screen from Vancouver, Priority UPS $48.....laptop battery from Hong Kong was free shipping and last week a 'Trail Camera' from shipping..all similar sized and weight packages to the faucet. I liked the style of the faucet, and the $26 pricetag was OK....I would have to pay freight no matter who I bought from. Next time you are online, check that companies shipping, virtually all order programmes have no facility for overseas shipping including Rockwood, we had to 'fiddle the address'. Yes, I whole heardedly agree, it is crazy....and very frustrating. As Rockwood are exporting their products, I would have expected their spare parts department to be aware of this and not 'exploit' their customers.
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Old 08-17-2011, 04:38 PM   #4
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the interesting thing is that some of those parts are made in China.
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Old 08-17-2011, 06:50 PM   #5
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I feel your pain. last week on Thursday I ordered a part for a machine $15.00 for part no problem ....
I needed it next day air ........ 3 states away cost me $95.00 to ship
Part weighed 3 lbs.

So although you feel like you got hosed we get the same treatment within the lower 48.

I hope you get a refund! I didn't.
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