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Old 08-18-2017, 10:06 PM   #1
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Does FR answer emails?

I've sent a couple inquiries through the email form on the Contact Us page on Forest River's site, and have not received any response. It has been over a week. Has anyone received a response from them? Is there a better email to use for technical questions?

Thanks, Dan
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Old 08-18-2017, 10:13 PM   #2
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I emailed them last week, and got an immediate response. Seems the whole company was at the FROG rally; that may be why you haven't heard from them.
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Old 08-18-2017, 10:13 PM   #3
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I have always had very good response from them and Quickly! Youroo!!
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Old 08-18-2017, 10:43 PM   #4
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Thanks, I'll keep trying.
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Old 08-19-2017, 06:36 AM   #5
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I have received quick responses in the past but sent a couple more last week and have not heard back. Figured the Customer Service lady was on vacation or something.
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Old 08-19-2017, 07:53 AM   #6
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Typically they do but as mentioned, the big hullabaloo in Goshen was going on recently and my understanding is everyone gets busy for that.

Give it a few days and follow up with a phone call if you still haven't heard anything.
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Old 08-19-2017, 07:56 AM   #7
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Most are probably still reeling from rally. I'm sure the paper trails they have are extensive. I would give them a bit of time. Also, they may be looking into your question or concern and as most divisions are probably still trying to get back on track, could take a bit to get your answer. Be patient and follow up with a kind reminder to your original email.
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Old 08-19-2017, 12:09 PM   #8
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I have emailed the Salem division a few times with two different questions and have never heard back from them through email. Maybe it's just the Salem division, but their track record with me isn't good.

However they do answer the phone.
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Old 08-19-2017, 12:16 PM   #9
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Josh always answers almost immediately.
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Old 08-19-2017, 12:25 PM   #10
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I've always received responses within a few days for my Cardinal.
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Old 08-19-2017, 01:30 PM   #11
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They had the FROG rally last week, which, I'm sure, taxed every division's staffs to the max. Now, they are facing the dealer expo coming up in September, where they roll out all their new models to their dealers, so, again, that'll be another big strain on their "people" resources.
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Old 08-19-2017, 06:23 PM   #12
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I have e-mailed the Wildcat Div. and have gotten a response the next day .
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Old 08-19-2017, 06:34 PM   #13
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I sent an e-mail via the contact page for Cedar Creek, 2 weeks ago and have yet to hear a thing back from them. I suppose I will need to resubmit questions since they are back from the rally.
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Old 08-19-2017, 09:32 PM   #14
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Each product line has a customer sales/service rep. On the larger product lines, like Georgetown, they may also have regional reps for various parts of the country. Call the switchboard and find out who represents your model RV and territory. Best to deal with them directly. I've found them generally very responsive.
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Old 08-20-2017, 05:51 AM   #15
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Quote:
Originally Posted by dankirk View Post
I've sent a couple inquiries through the email form on the Contact Us page on Forest River's site, and have not received any response. It has been over a week. Has anyone received a response from them? Is there a better email to use for technical questions?

Thanks, Dan
Well, Dan, since your signature is not filled out I have NO earthly idea what it is you have. BUT, you might consider contacting this guy. IF he cannot help you he can certainly direct you to someone who can.

Chris Fendt
Cardinal/Blue Ridge/WildCat
Customer Service & Warranty Rep Western U.S. and Canada
Forest River Inc.
Elkhart Parts and Service, Plant#41
55135 C.R. 1
Elkhart IN 46514
Phone- 574-206-7634
Fax - 574-206-2484
cfendt@forestriverinc.com

Good Luck!
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Old 08-20-2017, 06:47 AM   #16
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I have found that in the RV Industry as a whole email communication usually nets a response leaving a voicemail. I send the email after hours and call and leave a voicemail to check the email. This usually yields an answer. I follow up the next day with second voicemail making sure they received your first voicemail and redirect to your second email that says READ in the subject line if an urgent request.
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Old 08-20-2017, 11:55 AM   #17
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I sent an e-mail about 6 months ago asking about a print out of the blueprint for my bedroom in the 5th Wheel showing where the "reinforcement" is to hang up the TV on the wall. I never received anything, not even some sort of a response. If I don't get a blueprint for that 2015 33RET Sabre, the DH will not hang it up. This was a THREAD around that time and someone put the blueprint for his 2013 - DH will not go for it!!
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Old 08-20-2017, 12:33 PM   #18
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Last week I sent an e-mail inquiry and received a response same day.

Unfortunately it was the wrong information. It was in regards to the emergency operation of my slide and I was very specific as to the type of mechanism used. Got a totally different set of instructions.

Sent pictures with the e-mail reply I sent. Got kind of a vague answer with the request I phone on Monday (tomorrow).

Meanwhile my question was answered in just a couple hours by posting it here.

I can appreciate a rapid e-mail response but it's a lot better if it has accurate information.

BTW, I even supplied the VIN# which SHOULD indicate what type of slide was installed. At least that information is encoded in automotive VIN#'s.
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Old 08-20-2017, 12:37 PM   #19
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I have emailed the Rockwood people through the contact page for them and have received responses fairly quick.
I would echo the comments about the rally. They have probably been tied up with that for the last few weeks and it will probably take a few more to get back to normal.
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Old 08-22-2017, 07:22 PM   #20
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Thanks for all the replies, I am getting responses now. I'm guessing that they were at the rally.

Thanks again!
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