|
|
08-18-2017, 10:06 PM
|
#1
|
Senior Member
Join Date: Aug 2017
Posts: 292
|
Does FR answer emails?
I've sent a couple inquiries through the email form on the Contact Us page on Forest River's site, and have not received any response. It has been over a week. Has anyone received a response from them? Is there a better email to use for technical questions?
Thanks, Dan
|
|
|
08-18-2017, 10:13 PM
|
#2
|
Senior Member
Join Date: Jul 2015
Location: Somewhere in the Ozarks...
Posts: 1,133
|
I emailed them last week, and got an immediate response. Seems the whole company was at the FROG rally; that may be why you haven't heard from them.
__________________
2015 Forest River Rockwood Signature Series Ultra Lite 8289WS w/Diamond pkg.
2014 RAM CTD 6.7 Tradesman 4WD Auto Crew Cab Long Bed
Honda eu2200i generators
|
|
|
08-18-2017, 10:13 PM
|
#3
|
Senior Member
Join Date: Jul 2010
Location: Waynesville
Posts: 14,428
|
I have always had very good response from them and Quickly! Youroo!!
__________________
|
|
|
08-18-2017, 10:43 PM
|
#4
|
Senior Member
Join Date: Aug 2017
Posts: 292
|
Thanks, I'll keep trying.
|
|
|
08-19-2017, 06:36 AM
|
#5
|
Camper
Join Date: Jul 2017
Location: Long Island, NY
Posts: 396
|
I have received quick responses in the past but sent a couple more last week and have not heard back. Figured the Customer Service lady was on vacation or something.
__________________
Thanks,
Brian
TV - 2006 F350 6.0 DRW CC
TT - 2018 Wildwood 31KQBTS
|
|
|
08-19-2017, 07:53 AM
|
#6
|
Pickin', Campin', Mason
Join Date: Aug 2015
Location: South Western PA
Posts: 19,051
|
Typically they do but as mentioned, the big hullabaloo in Goshen was going on recently and my understanding is everyone gets busy for that.
Give it a few days and follow up with a phone call if you still haven't heard anything.
__________________
2022 Cedar Creek 345IK 5th Wheel•Solar & Inverter•2017 Ford F-Series SCREW 4x4•Factory Puck•B&W Companion•TST Tire Monitor w/Repeater•Sinemate 3500w Gen.
F&AM Lodge 358 Somerset, PA - JAFFA Shrine - Altoona, PA
Days Camped ☼ '19=118 ☼ '20=116 ☼ '21=123 ☼ '22=134 ☼ '23=118☼ '24=64
|
|
|
08-19-2017, 07:56 AM
|
#7
|
Phat Phrog Stunt Team
Join Date: Apr 2012
Location: Tipp City, OH
Posts: 7,154
|
Most are probably still reeling from rally. I'm sure the paper trails they have are extensive. I would give them a bit of time. Also, they may be looking into your question or concern and as most divisions are probably still trying to get back on track, could take a bit to get your answer. Be patient and follow up with a kind reminder to your original email.
__________________
2016 Georgetown 364TS
2017 Jeep Rubicon Recon toad
Nights Camped 2019 - 17
|
|
|
08-19-2017, 12:09 PM
|
#8
|
Site Team
Join Date: Mar 2008
Location: Southwest Alabama
Posts: 9,850
|
I have emailed the Salem division a few times with two different questions and have never heard back from them through email. Maybe it's just the Salem division, but their track record with me isn't good.
However they do answer the phone.
__________________
Salem 29RKSS Pushing a GMC Sierra 2500HD!
Gotta go campin!
|
|
|
08-19-2017, 12:16 PM
|
#9
|
Member
Join Date: Jun 2017
Posts: 63
|
Josh always answers almost immediately.
|
|
|
08-19-2017, 12:25 PM
|
#10
|
Senior Member
Join Date: Jan 2016
Posts: 236
|
I've always received responses within a few days for my Cardinal.
|
|
|
08-19-2017, 01:30 PM
|
#11
|
Senior Member
Join Date: Dec 2012
Location: Franklin County, MO
Posts: 2,652
|
They had the FROG rally last week, which, I'm sure, taxed every division's staffs to the max. Now, they are facing the dealer expo coming up in September, where they roll out all their new models to their dealers, so, again, that'll be another big strain on their "people" resources.
__________________
Mike and Yvonne
and Sophie, the little white dog
2017 Columbus 320RSC
2021 Chevy Silverado 3500HD DRW 4X4 Duramax
“It's not how old you are, it's how you are old.” ― Jules Renard
"It's not the years...it's the mileage." - Indiana Jones
|
|
|
08-19-2017, 06:23 PM
|
#12
|
Senior Member
Join Date: Apr 2015
Posts: 155
|
I have e-mailed the Wildcat Div. and have gotten a response the next day .
|
|
|
08-19-2017, 06:34 PM
|
#13
|
Junior Member
Join Date: Sep 2016
Location: Cloud 9 Ranch
Posts: 25
|
I sent an e-mail via the contact page for Cedar Creek, 2 weeks ago and have yet to hear a thing back from them. I suppose I will need to resubmit questions since they are back from the rally.
__________________
The Loree's
2017 Cedar Creek 36CK2
|
|
|
08-19-2017, 09:32 PM
|
#14
|
Senior Member
Join Date: Jan 2015
Location: Spring Valley OH
Posts: 833
|
Each product line has a customer sales/service rep. On the larger product lines, like Georgetown, they may also have regional reps for various parts of the country. Call the switchboard and find out who represents your model RV and territory. Best to deal with them directly. I've found them generally very responsive.
__________________
2018 Berkshire 38A
|
|
|
08-20-2017, 05:51 AM
|
#15
|
Senior Member
Join Date: Jun 2016
Location: Maurice, LA
Posts: 4,095
|
Quote:
Originally Posted by dankirk
I've sent a couple inquiries through the email form on the Contact Us page on Forest River's site, and have not received any response. It has been over a week. Has anyone received a response from them? Is there a better email to use for technical questions?
Thanks, Dan
|
Well, Dan, since your signature is not filled out I have NO earthly idea what it is you have. BUT, you might consider contacting this guy. IF he cannot help you he can certainly direct you to someone who can.
Chris Fendt
Cardinal/Blue Ridge/WildCat
Customer Service & Warranty Rep Western U.S. and Canada
Forest River Inc.
Elkhart Parts and Service, Plant#41
55135 C.R. 1
Elkhart IN 46514
Phone- 574-206-7634
Fax - 574-206-2484
cfendt@forestriverinc.com
Good Luck!
__________________
2012 Wildcat Sterling 32RL, Gladiator Qr35 ST235/85R16 Load rating G, TST 507 TPMS w/ Flow-thru Sensors & Repeater, Reese Sidewinder 16K Pin Box, PI EMS HW50C
2009 Chevy Silverado 2500HD CCSB LTZ Diesel, Fumoto Oil Drain Valve, Turbo Brake activated, 39 gal Aux Tank W/ Fuel Pump transfer, Air Lift Loadlifter 5000 air bags.
|
|
|
08-20-2017, 06:47 AM
|
#16
|
Senior Member
Join Date: Jun 2013
Posts: 10,833
|
I have found that in the RV Industry as a whole email communication usually nets a response leaving a voicemail. I send the email after hours and call and leave a voicemail to check the email. This usually yields an answer. I follow up the next day with second voicemail making sure they received your first voicemail and redirect to your second email that says READ in the subject line if an urgent request.
|
|
|
08-20-2017, 11:55 AM
|
#17
|
Senior Member
Join Date: Jan 2015
Location: Grand Island
Posts: 307
|
I sent an e-mail about 6 months ago asking about a print out of the blueprint for my bedroom in the 5th Wheel showing where the "reinforcement" is to hang up the TV on the wall. I never received anything, not even some sort of a response. If I don't get a blueprint for that 2015 33RET Sabre, the DH will not hang it up. This was a THREAD around that time and someone put the blueprint for his 2013 - DH will not go for it!!
__________________
Nikita
2020 Chevy Silverado Diesel 2500HD
2015 Sabre 33 RETS 5th Wheel
|
|
|
08-20-2017, 12:33 PM
|
#18
|
Senior Member
Join Date: Jul 2017
Location: North of Seattle, WA
Posts: 17,263
|
Last week I sent an e-mail inquiry and received a response same day.
Unfortunately it was the wrong information. It was in regards to the emergency operation of my slide and I was very specific as to the type of mechanism used. Got a totally different set of instructions.
Sent pictures with the e-mail reply I sent. Got kind of a vague answer with the request I phone on Monday (tomorrow).
Meanwhile my question was answered in just a couple hours by posting it here.
I can appreciate a rapid e-mail response but it's a lot better if it has accurate information.
BTW, I even supplied the VIN# which SHOULD indicate what type of slide was installed. At least that information is encoded in automotive VIN#'s.
__________________
"A wise man can change his mind. A fool never will." (Japanese Proverb)
"You only grow old when you run out of new things to do"
2018 Flagstaff Micro Lite 25BDS
2023 f-150 SCREW XLT 3.5 Ecoboost (The result of a $68,000 oil change )
|
|
|
08-20-2017, 12:37 PM
|
#19
|
Enjoying Life
Join Date: Apr 2016
Location: Texas
Posts: 919
|
I have emailed the Rockwood people through the contact page for them and have received responses fairly quick.
I would echo the comments about the rally. They have probably been tied up with that for the last few weeks and it will probably take a few more to get back to normal.
__________________
2022 Rockwood 2109S
Previous: Rockwood 2608WS, 2608BSD
2006 Durango HEMI
|
|
|
08-22-2017, 07:22 PM
|
#20
|
Senior Member
Join Date: Aug 2017
Posts: 292
|
Thanks for all the replies, I am getting responses now. I'm guessing that they were at the rally.
Thanks again!
__________________
2017 Rockwood Windjammer 3006WK
|
|
|
|
|
Thread Tools |
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|