I took my camper out to the factory after Chesaco Rv in Maryland failed to stand behind failed warranty work. My hats off to Johnathan Gust at Rockwood warranty. I got my 8313ss back in better than new condition. A letter about John is on its way to his boss for a job well done and having great customer support, as for Chesaco Rv in Joppa Md the summons for court is in the mail!