Progressive, When Something DOES Go Wrong...
I recently bought a hard-wired 30-amp Progressive EMS. After I got it installed (in cramped quarters), I discovered it didn't read current. Everything else was fine.
Reluctant to un-install it, though I knew I had to at least partially, I called Progressive's tech support to ask if the current sensor (transformer) plugged into the circuit board (thinking I might have knocked something loose on installation) and what I could expect the DC resistance to be for a good one. Without hesitation I got both answers.
After I got the old one out and got an ohm-meter on it, I determined the sensor was open (not good).
I called back to the same number, got a different support person on the line, explained the previous conversation and what I had tested for, and wished to order that part. I was all ready to give her my credit card number (explaining I was not the original owner) and she said she didn't have a mechanism to charge me since it was such a recent build.
It got here in two days, no charge!
Customer service? I sure think so!
It's not that things can never go wrong, it's how a company handles things when they do, that counts!
Pop
__________________
Terry 250RKS, perfect for the two of us and the pups.
2000 F-350 7.3L CC/LB 4WD Lariat 3.73's
|