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Old 06-23-2020, 11:17 AM   #1
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Purchasing parts for Rockwood

Hi there, if I need a part for my Rockwood, do I need to go through a dealer or are there external sites I can purchase from? I've been waiting over a month for a part and realized my local dealer never ordered it.
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Old 06-23-2020, 11:32 AM   #2
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I had just recently needed a new opener for one of my frameless windows and I contacted them directly as I didn't want to drag the trailer there just to have them go around in circles. It was a couple emails back a fourth, I had to call for payment as they don't have anything online for non-dealers. 2 days later I got the part.
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Old 06-23-2020, 01:08 PM   #3
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Thanks... just called and ordered the part. Fantastic service !
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Old 06-24-2020, 08:51 PM   #4
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Quote:
Originally Posted by DadJones View Post
Thanks... just called and ordered the part. Fantastic service !
Would you please post the phone number? thanks
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Old 06-25-2020, 05:14 PM   #5
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If you'e into DIY, contact Rockwood directly.
If you need something for a different type of camper, Kathy will point you to the right person. She is terrific!

KATHY SWOPE

ROCKWOOD and FLAGSTAFF TENT CAMPER PARTS

KSWOPE@FORESTRIVERINC.COM

PHONE # 574-642-8927

FAX # 574-970-7973



www.facebook.com/FlagstaffTrailers

www.facebook.com/RockwoodTrailers
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Old 06-25-2020, 09:08 PM   #6
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Parts

Yes Kathy is great and service was great on a couple warranty parts and she shipped them ASAP and I did the repair myself

Safe travels to you all
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Old 07-04-2020, 06:01 PM   #7
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I have had great luck contacting Rockwood directly for a needed part while in warranty period, and also Airexcel, who makes the Coleman Mach a/c and Maxxair vent fans...
Parts sent to the house for me to fix...

They do ask if you are cool doing the repair yourself, but are happy to get the parts to you so you keep going instead of draggin back to the dealer to get something "fixed".

Want it fixed right, do it yourself if you are handy... better be handy to enjoy your rv.
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