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Old 11-04-2019, 05:33 PM   #1
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Rockwood Geo Pro Oven Issues?

I was wondering if anyone has had any issues with their oven? My pilot light will NOT stay on long enough for me to turn the knob to...say 350*. It will light while I keep the knob pushed in (for as long as I hold the knob in, i.e. 1 minute, 2 minutes, 3 minutes, etc.); however, the moment I turn to "on" or 350*...it goes out. It HAS worked twice. Once during the purchase walkthrough and once when camping; however, I have attempted to get it to work every day for the last week and ZIP. Would be nice to have faith it will work when needed. Thoughts?
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Old 11-04-2019, 05:52 PM   #2
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Wish I had an answer, mine works fine. Did you try lighting the pilot light and let it sit for a minute before you turn the main burner on?

**Just reviewed manual. You have to hold knob in at least 7 seconds after pilot lights, to heat the thermocouple. Upon releasing the knob, the pilot should stay lit. Only then can you turn the main burner on. It is a fail safe to prevent gas flowing into main burner tube without pilot being on. If pilot will not stay on, something is wrong with the thermocouple.
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Old 11-04-2019, 06:05 PM   #3
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Look on the website of the manufacturer of your oven and see if you can find a Contact Us or customer service link. Send them all details including model and serial number and they MIGHT send you a replacement part. I received one free of charge once although I would have hoped they had fixed that issue by now. My new part had a larger orifice or some such. It’s worth a try.
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Old 11-04-2019, 06:12 PM   #4
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Should be a Suburban like mine. Has a 2 year warranty.
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Old 11-04-2019, 11:27 PM   #5
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I had the same problem and finally realized I was turning it the wrong direction. It worked fine when I turned it left instead of right.
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Old 11-04-2019, 11:40 PM   #6
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Quote:
Originally Posted by Mclayton View Post
I had the same problem and finally realized I was turning it the wrong direction. It worked fine when I turned it left instead of right.
Hmmm? Not 100% sure I'm tracking with your response. When in the "off" position the knob can ONLY be turned one direction...to the LEFT (counter-clockwise). I turn the knob to the left until it is in the "pilot" position, while pushing the knob in I press the "ignite" button (sparker). The pilot light DOES ignite and I continue to hold the knob in from 30 seconds, 1 minute, 2 minutes, etc... The moment I release the knob, the pilot light goes out.
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Old 11-05-2019, 05:28 AM   #7
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Welcome from New Jersey, How big is the pilot flame? It has to be big enough to contact the thermocouple. If you can reach the pilot with a long lighter, direct the flame on the thermocouple tip, if it work, pilot is too small.Also check where the thermocouple connects to the safety and see if the connection is loose.
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Old 11-05-2019, 06:23 AM   #8
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Additional info on the "Thermocouple". When you light the pilot light there should be thin metal rod right above the flame, that's the Thermocouple. It should be in direct contact the flame. If it's not, gently push on it until it is direct contact with the flame. If it does not contact the flame and it doesn't heat up, it will not allow the main gas burner to be turned on. That sensor has to be in direct contact with the flame at all times.
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Old 11-05-2019, 09:07 AM   #9
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Quote:
Originally Posted by SerenityTrapper92 View Post
I was wondering if anyone has had any issues with their oven? My pilot light will NOT stay on long enough for me to turn the knob to...say 350*. It will light while I keep the knob pushed in (for as long as I hold the knob in, i.e. 1 minute, 2 minutes, 3 minutes, etc.); however, the moment I turn to "on" or 350*...it goes out. It HAS worked twice. Once during the purchase walkthrough and once when camping; however, I have attempted to get it to work every day for the last week and ZIP. Would be nice to have faith it will work when needed. Thoughts?
Without turning it, if you just release the knob, does the pilot stay lit? If not, the thermocouple is not positioned right or it is defective. If the pilot stays lit until you turn the knob, contact Suburban:


To obtain information on locating a local service agency, contact:
Suburban Manufacturing Company
Customer Service Department
676 Broadway Street
Dayton, Tennessee 37321
(423) 775-2131, Ext. 1
www.rvcomfort.com



From the Manual:


OVEN BURNER
NOTE: Before the oven burner will operate, the oven pilot must be lit.
1. Lighting Oven Pilot
a. Be sure ALL valves are in the “OFF” position. The oven control knob
should be in the “OFF” position.
b. Be sure main gas supply is on.
c. Open oven door; smell for gas - If you smell gas STOP! Read and follow
the instructions on front of your manual.
d. If you do not smell gas, turn knob to the pilot position, “Push In/Lite Pilot”.
e. Immediately light pilot with a match. Hold knob in at least 5 to 7 seconds
for this allows gas to flow to pilot and to heat thermocouple. Release
knob, pilot should stay on. Note: If the appliance has not been operated
for a long period of time, a longer waiting period for ignition of the pilot
may be due to air in the pilot and gas lines. If pilot goes out, repeat steps
a, b, c, d.
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Old 11-05-2019, 03:54 PM   #10
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Issue FIXED!

My issue was the "back" of the interior portion of the pilot knob. It had a VERY small foot that when working correctly SHOULD depress a VERY tiny button (allow gas to enter the line for the pilot). The "foot" on the back of the interior knob just was not connecting fully with the tiny button. This video helped a TON. (https://youtu.be/0fBj0rfTtWc) Once I could see the whole mechanism/ system I could make the adjustment. It works great for now!
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Old 11-05-2019, 07:14 PM   #11
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Good find!

Quote:
Originally Posted by SerenityTrapper92 View Post
My issue was the "back" of the interior portion of the pilot knob. It had a VERY small foot that when working correctly SHOULD depress a VERY tiny button (allow gas to enter the line for the pilot). The "foot" on the back of the interior knob just was not connecting fully with the tiny button. This video helped a TON. (https://youtu.be/0fBj0rfTtWc) Once I could see the whole mechanism/ system I could make the adjustment. It works great for now!
Good find!
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Old 11-05-2019, 08:59 PM   #12
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Excellent! One more tool to put in our knowledge buckets!!
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