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07-06-2017, 09:36 AM
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#1
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Senior Member
Join Date: Sep 2014
Location: NC
Posts: 477
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Front Cap Fading
While camping this past weekend I noticed my front cap is fading and discoloring. I contacted the dealer and the service manager immediately started the claim process, got the decals ordered and is willing to work with us on getting it repaired between trips.
Just and FYI...Forest River is aware of the problems with the discoloration and is working with the dealers and customers to take care of it.
__________________
2017 Surveyor 33RETS with Residential Refrigerator and Inverter
2005 Ford Excursion 6.0L 2WD
Nights Camped 2016 27, 2017 29
2018 25 2019 25
2020 24 2021 28 2022 302023 30
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07-06-2017, 09:50 AM
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#2
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Junior Member
Join Date: Jun 2017
Posts: 7
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What year is your trailer.
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07-06-2017, 10:15 AM
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#3
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Senior Member
Join Date: Oct 2016
Location: Southern IN
Posts: 1,013
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Quote:
Originally Posted by Donna Begley
What year is your trailer.
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Looks like a 2017 according to his sig..... That's a brand new trailer
__________________
Gerard
2017 Coachmen Apex 269RBKS with Summit Pkg.
2014 Ford Expedition with factory installed HD tow pkg.
Blue Ox SwayPro WDH
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07-06-2017, 10:17 AM
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#4
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Senior Member
Join Date: Sep 2014
Location: NC
Posts: 477
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It is a very early 2017, ran out of its 1 year warranty in May.
__________________
2017 Surveyor 33RETS with Residential Refrigerator and Inverter
2005 Ford Excursion 6.0L 2WD
Nights Camped 2016 27, 2017 29
2018 25 2019 25
2020 24 2021 28 2022 302023 30
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07-06-2017, 10:21 AM
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#5
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Senior Member
Join Date: Oct 2016
Location: Southern IN
Posts: 1,013
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Quote:
Originally Posted by Coolharts
It is a very early 2017, ran out of its 1 year warranty in May.
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Still good to see they will be taking care of you. 
__________________
Gerard
2017 Coachmen Apex 269RBKS with Summit Pkg.
2014 Ford Expedition with factory installed HD tow pkg.
Blue Ox SwayPro WDH
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07-06-2017, 10:33 AM
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#6
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Senior Member
Join Date: Sep 2014
Location: NC
Posts: 477
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No complaints here with the service so far.
We did buy the 2nd year extension of the Warranty but I do not believe that comes into play here.
__________________
2017 Surveyor 33RETS with Residential Refrigerator and Inverter
2005 Ford Excursion 6.0L 2WD
Nights Camped 2016 27, 2017 29
2018 25 2019 25
2020 24 2021 28 2022 302023 30
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07-09-2017, 12:13 AM
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#7
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Junior Member
Join Date: Jul 2017
Posts: 2
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Hello, I just joined FRF for this reason, we bought a 2016 Surveyor 243RBS in April of 2016, and the front cap is fading already. Can you please provide a contact number to address this with Forest River?
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07-09-2017, 01:25 AM
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#8
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Member
Join Date: Jul 2015
Posts: 91
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My 2016 also started to fade. Used a stripping solution with gray (1000 grit) 3M pad to remove oxidation and then applied 6 coats of polymer. Looks better than new. 
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07-09-2017, 07:43 PM
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#9
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Junior Member
Join Date: Jul 2017
Posts: 2
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Thanks Gmar60, that looks nice, but it also sounds like a lot of work. I am hoping that Forest River will step up and take care of the problem, this is certainly a defect that needs to be addressed.
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07-09-2017, 09:01 PM
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#10
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Member
Join Date: Jul 2015
Posts: 91
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Not so much work as time as it requires 20 minutes between coats to dry. After scrubbing oxidation off, the polymer just wipes on. No polishing required.
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07-09-2017, 09:13 PM
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#11
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Senior Member
Join Date: Sep 2014
Location: NC
Posts: 477
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According to my dealer the decals will be removed, the nose cap will be refinished and resealed and new decals applied.
__________________
2017 Surveyor 33RETS with Residential Refrigerator and Inverter
2005 Ford Excursion 6.0L 2WD
Nights Camped 2016 27, 2017 29
2018 25 2019 25
2020 24 2021 28 2022 302023 30
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07-09-2017, 09:38 PM
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#12
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Site Team
Join Date: Aug 2012
Location: top side land of Lincoln
Posts: 7,509
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Quote:
Originally Posted by Gmar60
My 2016 also started to fade. Used a stripping solution with gray (1000 grit) 3M pad to remove oxidation and then applied 6 coats of polymer. Looks better than new. Attachment 144107 |
Could you post links to products you used?
__________________
2014 LaCrosse 323RST-TE-C
2009 Chevy 2500HD Z71
Seasonal
Zelda the campin dog
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07-09-2017, 09:40 PM
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#13
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Member
Join Date: Jul 2015
Posts: 91
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07-14-2017, 03:29 PM
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#15
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Senior Member
Join Date: Sep 2014
Location: NC
Posts: 477
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The dealer called, decals are in from FR and an appointment has been set. They are getting it done between trips. I didn't want to do it during camping season but it has to be done.
__________________
2017 Surveyor 33RETS with Residential Refrigerator and Inverter
2005 Ford Excursion 6.0L 2WD
Nights Camped 2016 27, 2017 29
2018 25 2019 25
2020 24 2021 28 2022 302023 30
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