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10-24-2017, 09:05 PM
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#1
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RV Mobile Repair
Join Date: Dec 2016
Location: South Oregon Coast
Posts: 55
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Warranty on furniture?
I went to my dealer today to report a broken sofa in our 2017 251RKS and he told me Forest River does not warranty furniture. Is this true? Our trailer is only 9 months old . . .
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Joe and Jodi
2014 Chevy Silverado w/tow package
2017 Forest River Surveyor 251RKS
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10-25-2017, 12:18 AM
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#2
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,801
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If you are still under factory warranty, it should be covered.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.) 
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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10-25-2017, 06:21 AM
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#3
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Senior Member
Join Date: Feb 2016
Posts: 254
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Quote:
Originally Posted by bikendan
If you are still under factory warranty, it should be covered.
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X2...I had problems with the chairs for the standalone table and they were repaired under warranty.
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2023 Rockwood Signature 2442BS
2022 Ram 3500 Longhorn Limited
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11-01-2017, 07:50 AM
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#4
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Member
Join Date: Apr 2016
Posts: 36
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They should repair anything in the trailer for 1 year under manufacture warranty. My dealer called me a week before my warranty was up to see if I needed anything done before the warranty was out. I had them replace the lights and bezel in the front lights in the cap, the bezels are chrome on a 2016 and they replaced both the lights and bezels to the 2017 configuration. BTY, My sofa in my 251RKS also broke where they mounted it to the floor, We replaced it with a reclining type sofa, much better.
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Tal and Debra
2016 Forest River Surveyor 251RKS
2014 Ram 1500 Laramie Crew Cab 4x4
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11-01-2017, 08:17 AM
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#5
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Senior Member
Join Date: Jul 2010
Location: Waynesville
Posts: 14,428
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Quote:
Originally Posted by KRSmitty
X2...I had problems with the chairs for the standalone table and they were repaired under warranty.
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Our table chairs that were NOT made by F/R failed on First Use!  On inspection they were assembled with fasteners/screws that were Only 1/4" inch longer then "Pocket"! I contacted F/R and sent Pics! They said they would replace them all,I decided that after a possible Long Wait and chance the Replacements would be the Same,I just removed ALL the "Pocket Screws" and used a "Kreg Pocket Hole Kit" and longer pocket screws! It took less time to do this than take all 4 chairs and 2 bar stools to a Dealer/Shipping source and "WAIT" for ?? period of time till the "Maybe SAME MFG replacements" arrive to us! I also "Glued and Screwed" the joints!  Youroo!!  PS I posted Pics Way Back when this was done!
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11-01-2017, 08:20 AM
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#6
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RV Mobile Repair
Join Date: Dec 2016
Location: South Oregon Coast
Posts: 55
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The problem is my dealer. He refuses to do any warranty work. Thinking about legal action . . .
__________________
Joe and Jodi
2014 Chevy Silverado w/tow package
2017 Forest River Surveyor 251RKS
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11-01-2017, 01:00 PM
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#7
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,801
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Quote:
Originally Posted by Hudgen
The problem is my dealer. He refuses to do any warranty work. Thinking about legal action . . .
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Have you contacted FR?
I could understand if you didn't buy from them but if they sold it to you, they should do the warranty work.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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11-01-2017, 01:29 PM
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#8
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Senior Member
Join Date: Feb 2016
Posts: 254
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Quote:
Originally Posted by bikendan
Have you contacted FR?
I could understand if you didn't buy from them but if they sold it to you, they should do the warranty work.
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Contact FR. Supposedly, the dealer who sold it is suppose to do the warranty work.
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2023 Rockwood Signature 2442BS
2022 Ram 3500 Longhorn Limited
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11-03-2017, 11:33 AM
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#9
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RV Mobile Repair
Join Date: Dec 2016
Location: South Oregon Coast
Posts: 55
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I contacted FR and they wanted to send me to another dealer. Not the answer I was looking for . . .
__________________
Joe and Jodi
2014 Chevy Silverado w/tow package
2017 Forest River Surveyor 251RKS
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11-03-2017, 11:59 AM
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#10
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Site Team
Join Date: Oct 2014
Posts: 15,294
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If FR is sending you to another dealer, I would jump at it unless they are very far away. If your dealer refuses to do warranty work, you probably don't want them to do the work. If forced to do it it may cause more problems than you have now. This should also set the stage for any future repairs if needed. Keep the ultimate goal in mind even if it is not the way it should be.
__________________
2015 Freedom Express 248RBS
TV 2015 Silverado HD2500 Duramax
TST Tire Monitors
Honda 2000I + Companion
2 100W solar panels
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11-03-2017, 12:04 PM
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#11
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,801
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Quote:
Originally Posted by Hudgen
I contacted FR and they wanted to send me to another dealer. Not the answer I was looking for . . .
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What answer were you expecting?
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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11-03-2017, 09:38 PM
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#12
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RV Mobile Repair
Join Date: Dec 2016
Location: South Oregon Coast
Posts: 55
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I guess I was expecting FR to call the dealer and work on the problem. I must be a dreamer in the wrong reality . . .
__________________
Joe and Jodi
2014 Chevy Silverado w/tow package
2017 Forest River Surveyor 251RKS
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11-03-2017, 10:24 PM
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#13
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,801
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Quote:
Originally Posted by Hudgen
I guess I was expecting FR to call the dealer and work on the problem. I must be a dreamer in the wrong reality . . .
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Did you buy it from that dealer you're having issues with?
It may be that FR is having their own issues with them.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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11-03-2017, 11:09 PM
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#14
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RV Mobile Repair
Join Date: Dec 2016
Location: South Oregon Coast
Posts: 55
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yes, I purchased it from that dealer. He even pushed the second year warranty from FR. Now I can't even get him to file a claim.
__________________
Joe and Jodi
2014 Chevy Silverado w/tow package
2017 Forest River Surveyor 251RKS
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11-03-2017, 11:16 PM
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#15
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Senior Member
Join Date: Nov 2016
Location: El Cajon (Crest)
Posts: 143
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I had a few issues with my sofa and bed lift supports and some hardware, all were taken care of promptly. They even took care of some things I over looked or didn't think they were a big deal. There are some things that are just easier to take care of myself as opposed to taking it in. Sorry you dealer isn't providing the service after the sale. Good luck with your concerns. 
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11-04-2017, 01:19 AM
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#16
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RV Mobile Repair
Join Date: Dec 2016
Location: South Oregon Coast
Posts: 55
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OK, I read my warranty and here's a quote "After discussing the situation with the dealer-ship management, if your problem has not been resolved to your satisfaction, we welcome you to contact the Forest River Customer Service Manager at the address listed above. Our recommendations for an agreeable solution will be communicated to the local dealer."
Seems to me I need to call the Forest River Customer Service Manager and have a discussion.
__________________
Joe and Jodi
2014 Chevy Silverado w/tow package
2017 Forest River Surveyor 251RKS
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11-07-2017, 09:47 PM
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#17
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Senior Member
Join Date: Oct 2016
Location: Snohomish, WA
Posts: 1,151
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Quote:
Originally Posted by Hudgen
... Our recommendations for an agreeable solution will be communicated to the local dealer."
Seems to me I need to call the Forest River Customer Service Manager and have a discussion.
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FR's agreeable solution may just be the next nearest dealer.
If that's the case, I would focus on building a good relationship with the service and parts people there. That will be exponentially more valuable than having FR "big brother" the service guys you bought it from. You may be surprised that the FR recommended service department is more than happy to have your business...
__________________
2017 Forest River Surveyor 247BHDS...
...Tugged by a 2016 F250 XLT FX4 SuperCrew, Shortbed 6.2L, 4wd, 3.73...
...Joined with a Husky Centerline TS 800-1200lbs WDH
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11-15-2017, 09:47 PM
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#18
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RV Mobile Repair
Join Date: Dec 2016
Location: South Oregon Coast
Posts: 55
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Just to let everyone know, my dealer would not file a claim, flat refused. So, I went to another dealer 100 miles away and they filed my claim today. 
__________________
Joe and Jodi
2014 Chevy Silverado w/tow package
2017 Forest River Surveyor 251RKS
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11-15-2017, 09:53 PM
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#19
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Senior Member
Join Date: Oct 2016
Location: Snohomish, WA
Posts: 1,151
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Quote:
Originally Posted by Hudgen
Just to let everyone know, my dealer would not file a claim, flat refused. So, I went to another dealer 100 miles away and they filed my claim today. |
Good! Thank you for the update. I know it's a long drive, but that dealer may be the better choice for servicing your trailer.
__________________
2017 Forest River Surveyor 247BHDS...
...Tugged by a 2016 F250 XLT FX4 SuperCrew, Shortbed 6.2L, 4wd, 3.73...
...Joined with a Husky Centerline TS 800-1200lbs WDH
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