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Old 10-02-2011, 09:05 AM   #21
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Originally Posted by capucine View Post
Bob; there is one point that I am sure something went wrong with the dealer that sold you this trailer. If the kitchen sink drain was not connected at all I dont see how he could have done the prep on your trailer without wetting his feet while he was testing it with the hose connected.
Our unit was shipped in the cold part of the year,so our (PDI) was done with (air) in the F/W lines. Thus no liquid for drainage check. Also no liquid in the F/W tank or the F/W pump, which both had to be replaced before ever using the unit the first time. So I understand how it could be missed by the dealer & factory. Youroo!!
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Old 10-03-2011, 01:46 PM   #22
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as of today the dealer has informed both myself and Forest river that not only my ridgeview but at least one other is defective to the point of not being repairable and recommends that they but it back or find me another RV. Any bets on what type of response I will get?
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Old 10-05-2011, 01:01 PM   #23
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update, she is going back to the factory for repairs, thanks for letting me rant!
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Old 10-05-2011, 05:17 PM   #24
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Hope to hear some good news soon bob !
I have been watching this post since its inception .
Altho I know I most likely would have drivin it straight through the dealers front door by now I am glad you are giving them a chance to make it right !
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Old 10-06-2011, 04:26 AM   #25
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I cannot blame the dealer, they really tried to make it right but they cannot change design flaw, the slide supports for the main slide are up near the front and only spaced about 3' apart, that leaves the last 6+' of slide unsupported, and that happens to be the heaviest part of the slide with the kitchen. the way it is the unsupported end droops about 1 1/2" making doing the dishes fun as the water pools to the back of the sink. the rest of the items were just missed before sending it out for sale. Forest River is under no obligation to return it to the factory, I believe the warranty states the customer would have to return it, to their credit they are doing what is right and are trying their best not to ruin our trip at the end of Oct. I hope all works out.
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Old 10-07-2011, 08:31 AM   #26
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left for the factory at 0900 hrs today, will let everyone know the outcome, they seem sincere in their effort to repair this unit.
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Old 10-10-2011, 11:41 AM   #27
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this is just too sad to be real, on the way back to the Factory the transport company told me the transmission went out, now it has to be towed somewhere in Alabama
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Old 10-26-2011, 08:56 AM   #28
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for those who may care, my Ridgeview is all repaired and than some and is on its way home! for all that say the customer service does not work, I say you must be doing something wrong. I have not seen the repairs yet but have been assured by M.Burns and D. Evans at Forest river that all of my issues were taken care of and personally inspected.
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Old 10-29-2011, 05:16 AM   #29
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got the RV back yesterday, all seems to be right with the world, they fixed my slide issue, replaced floor, flooring, carpets, replaced all the moldings, reinstalled the shower, relocated a few things and replaced my dented refrig. doors. They also want me to keep them informed about how things are holding up. Seems to me they really do care about their products.
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Old 10-29-2011, 07:23 AM   #30
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From the first post to today - looks like it did a 180 - looks like they did take care of your issues and hopefully the issues wont come back any time soon.

Glad to hear it cause most dont post back that the factory took care of their issues even after the factory did make it right.
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Old 10-29-2011, 07:43 AM   #31
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I am glad your nightmare is over. It hurt to buy something with your hard earned money and end up with so many problems likes us. All is ending good for you and us also.
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Old 11-06-2011, 04:18 PM   #32
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My experience is they care at the factory. I'm pleased thusfar.
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Old 11-06-2011, 06:29 PM   #33
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after careful inspection, I found they replaced flooring, floor coverings most all the trim, relocated the grab handle, replaced my dented refrig. doors, replaced the bathroom sink, rebuilt the big slide, reinstalled the shower (properly) pressure tested all lines and cleaned it and returned it as promised,
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