RV News RVBusiness 2021 Top 10 RVs of the Year, plus 56 additional debuts and must-see units → ×


Reply
 
Thread Tools Display Modes
Old 03-27-2017, 09:08 PM   #1
Senior Member
 
Rokslinger's Avatar
 
Join Date: May 2016
Location: Lexington, SC
Posts: 159
Have not seen this discussed anywhere

We bought our Forester Class C 3011DS in July of last year, Ford E450 Chassis new 2016 model. It has a standard Ford 36/36,000 bumper to bumper warranty and 60/60,000 Drive Train warranty. I know how to change my oil, but being in my 70's, I prefer not to. I also would like to keep a maintenance record with Ford to easily document my service in the event of any future warranty issues. I have no current issues except that I am nearly due for routine maintenance.

The problem is that no Ford dealer in the Columbia, SC area will do maintenance on motorhomes and they further state that if there are any recalls, failures requiring warranty work, or even if your engine light comes on, they won't address it. My owners manual says to take it to my Ford Dealer. I will shortly be talking to Ford customer relations about it, but before I do, I am wondering if anyone else has encountered this and how they have handled it? Somehow this does not seem legal or even ethical. Any experience or insight would be greatly appreciated.
__________________
Dave Hammond
2017 FR Forester 3011 DSF

2013 Keystone Raptor TH
2013 Ford F350 Dually TV
Rokslinger is offline   Reply With Quote
Old 03-27-2017, 09:30 PM   #2
Senior Member
 
Join Date: Apr 2016
Location: Portland, Oregon
Posts: 175
Have not had nor heard of any dealer passing up service work EXCEPT if it's a motorhome and they don't have the equipment.

Example: Don't have a lift that will get it off the ground or not enough headroom to lift it to the level it needs to be to work on it.

For your dealer to say no one will work on it I think is a bad move on his part. He may not know of anyone but a few calls should find you someone that can take on the project. They may not be as close as you would like but I'm sure someone can point you in the right direction.

Personally I wouldn't have the first dealer even work on my motorhome or anything else for that matter.
__________________
Due to depreciation the above opinion is now worth less than what you paid for it.

Everyone is good at something... I happen to be a good bad example.

2016 Forester 3011DSF
Oregon is offline   Reply With Quote
Old 03-28-2017, 09:26 AM   #3
Senior Member
 
RedLdr1's Avatar
 
Join Date: Oct 2014
Location: North Georgia
Posts: 1,955
I'm lucky in that my local dealer does do service on motor homes. But if you need help finding a dealer Ford has a specific 800 number for RV support: 800-444-3311. You will need your VIN number when you call...
__________________
Wayne and Christine
2021 R-Pod RP-192 with OEM Solar
2020 Ford Expedition Platinum 4X4, 3.5L EcoBoost, 9,200# Heavy Duty Trailer Tow Package with 1524# Payload
RedLdr1 is offline   Reply With Quote
Old 03-28-2017, 07:37 PM   #4
Senior Member
 
Delco Bobby's Avatar
 
Join Date: Aug 2015
Location: Media, PA
Posts: 2,594
Quote:
Originally Posted by Rokslinger View Post
We bought our Forester Class C 3011DS in July of last year, Ford E450 Chassis new 2016 model. It has a standard Ford 36/36,000 bumper to bumper warranty and 60/60,000 Drive Train warranty. I know how to change my oil, but being in my 70's, I prefer not to. I also would like to keep a maintenance record with Ford to easily document my service in the event of any future warranty issues. I have no current issues except that I am nearly due for routine maintenance.

The problem is that no Ford dealer in the Columbia, SC area will do maintenance on motorhomes and they further state that if there are any recalls, failures requiring warranty work, or even if your engine light comes on, they won't address it. My owners manual says to take it to my Ford Dealer. I will shortly be talking to Ford customer relations about it, but before I do, I am wondering if anyone else has encountered this and how they have handled it? Somehow this does not seem legal or even ethical. Any experience or insight would be greatly appreciated.
Not every dealer has the ability to lift a motorhome. If they can't lift it they know who can and should have told you. I am lucky that my local Ford dealer can service motorhomes, not class A. He has serviced my Chevy chassis and now my Dodge chassis.

When I called local Dodge dealers for service they all said they couldn't lift it but they all told me who could. I also called Dodge and they called dealers in area while Inwas on the phone. I bet Ford can do the same.

It seems the problem is with bay door height and ceiling height. Some non dealer places just don't have a strong enough lift
__________________
2017 Dynamax REV 24RB
2018 Ford F-150

Formerly a 2013 Sunseeker 2250 SLEC.
Delco Bobby is offline   Reply With Quote
Old 03-29-2017, 09:01 AM   #5
Head Rambler
 
Join Date: Mar 2008
Location: Southwest Alabama
Posts: 8,632
A Ford Commercial truck dealer should be able to perform the maintenance for you. I know there's one near Greenville, but there may be one closer to you.
__________________
Salem 29RKSS Pushing a GMC Sierra 2500HD!
Gotta go campin!
Bama Rambler is offline   Reply With Quote
Old 03-29-2017, 09:16 AM   #6
Pickin', Campin', Mason
 
5picker's Avatar
 
Join Date: Aug 2015
Location: South Western PA
Posts: 13,339
I would think you need to find a larger Ford dealer.

The only way they can refuse to do that kind of work is if the facility cannot safely handle being able to lift or properly work on something the size of a motorhome. Often, Mom & Pop dealers simply can't handle something that large.
__________________
_________________________________________
2016 Flagstaff 8529IKBS Diamond Package 5th Wheel-Goodyear Endurance Tires
2017 Ford F-Series SCREW 4x4 - Factory Puck B&W Companion
TST Tire Monitor w/Repeater - Sinemate 3500w Gen.

Days Camped: '18=51 '19=58 '20=110 '21=21
5picker is offline   Reply With Quote
Old 03-29-2017, 01:11 PM   #7
Dahagen
 
Join Date: Apr 2013
Location: Cascade Idaho
Posts: 468
On my class 'C' I had to use a Ford truck repair shop in Denver for a recall. Car dealers would not work on the Ford part. I now have a class 'A' Ford (third Coachman) and the engine quit a long way from any Ford place. I was towed to a local repair shop that fixed the problem quickly. They let me stay in my motorhome in their lot, with power and water. I called Ford's RV office and hey said to send them the bill. I did, and got a check in less than two weeks for the full amount of the repair.
dahagen is offline   Reply With Quote
Old 03-29-2017, 01:14 PM   #8
7 Year Class A RV'er
 
Join Date: Oct 2014
Location: Winter Park, FL
Posts: 1,066
We encountered something similar with our old RV on the ford chassis. Dash air went out and neither the Ford dealer nor the RV shop would work on it. Finally found a garage that advertised RV repairs and they got me fixed up.
__________________
2015 Legacy SR340 360RB
2014 Jeep Wrangler Unlimited Toad

Gigi, Poppy and Sadie Lady...On the road, but not full time!
conceptumator is offline   Reply With Quote
Old 03-29-2017, 01:22 PM   #9
Member
 
RudysWorld's Avatar
 
Join Date: Jan 2012
Location: Collierville, TN
Posts: 581
I had to go to the Ford Commercial truck dealership to work on my Class A.
__________________

Rudy - 10 year old long haired dachshund, RIP
2011 Georgetown 350TS
2013 Chevrolet Equinox toad
RudysWorld is offline   Reply With Quote
Old 03-29-2017, 02:08 PM   #10
Senior Member
 
A32Deuce's Avatar
 
Join Date: Nov 2012
Location: Mount Laurel, New Jersey
Posts: 9,214
Look in your owners manual. There is a number to call and they will get back to you with a location and a person to talk to to get work done. Also we were traveling and needed routine service, one dealer said no. Got to Dorango and just stopped at the Ford dealer, he said yes and had a mechanic do the service right there in the service entrance.
__________________
2012 SunSeeker 3100SS Toad-1962 Futura Average 100 + days camping
A32Deuce is offline   Reply With Quote
Old 03-30-2017, 11:41 AM   #11
Member
 
Join Date: Jul 2016
Location: Bath, NY
Posts: 86
TO Rokslinger, I also have a 2016 Forester with a Ford E450 chassis. I had an AC problem and the FR dealer told me to take it to Ford, luckily there was a Ford dealer that sold trucks about 40 miles away and they were happy to fix the AC problem (which was just a plug that came partially out) and they also changed the oil and filter. They told me that any Ford truck dealer would service it as long as it was part of the chassis, not anything FR had added or modified. I'm going to have them do all my oil changes and lube requirements. They never even hesitated when I asked them about the warranty issue and they got me right in.
johnshoe is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 07:40 AM.