Welcome, We're in Geauga county.
We purchased our unit at Avalon RV in Mediana.
Our awning does the same, only on retracting rather than bring it in. As ependydad said, the awning fabric is not quite square with the roller. I can actually see it on ours, I just haven't gotten out there to adjust it yet.
Mark, Vicki, & Scout THE dog
2015 Hemisphere 282RK
2011 2500HD Silverado
1992 Goldwing Aspencade