Welcome aboard.
The only stupid question might come if you try something and it causes you more trouble or grief or damage.......and THEN ask, “Where did I go wrong?”
We were all newbies once. Give us what you know, including the specific details of the component giving you trouble.....not just your trailer make and model.
And as always, pictures help.
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Ken and Terry
2018 Sunseeker 2430S-CD carried by a 2017 Ford E450
Former Georgetown 330TS owner for 10 years with more mods than I can count.